Brookdale

What we like the most about Brookdale Port Charlotte is the friendly environment and we would recommend this community to other families based on the experience so far.

My mother is a current resident at Brookdale Barberton. She very much likes living there and frequently compliments the staff and the food. Having spent quite a bit of time there, I can vouch for that myself. In addition to carrying out their regular duties, most staff members will stay and chat with the residents when time permits. Their dedication and commitment is amazing. Every comment, query or complaint from residents and family members alike is taken seriously. The nursing care is first rate and available 24/7. Having a nurse practitioner on call has prevented trips to an outside physician. The centralized pharmacy program is efficient and affordable. Communication with the family is excellent. Call buttons are always answered, and "messes" are dealt with on the spot. Meals are prepared on site, with great attention to variety and good nutrition. Servings are generous, and alternate choices are always available. The food is of a quality you might find at a nice family restaurant...including mouthwatering desserts. The decor isn't exactly modern, but everything is neat, clean and well kept. The hallways are wide and uncluttered, with no perceptible odors. The common areas are cozy and plentiful, including a large front porch that is a popular gathering place in good weather. There is even a private dining area available for reserve by visiting friends and family. The individual apartments are reasonably spacious and quite comfortable. The whole place is beautifully decorated on major holidays. The general atmosphere is more homelike than institutional by far. A few things that could be improved upon: (1) The ability of the kitchen to deal with special diets and dietary restrictions is limited. This is partly because they do not routinely stock the necessary substitutes and partly because the residents legally have the right to make their own food choices. (2) Mom complains repeatedly about the lack of heat in the bathroom. A consequence of safety regulations in an aging facility, this is beyond the scope of local staff to remedy. It is, however, not an ideal situation. (3) Some small things occasionally get overlooked. Although it can be aggravating and annoying at the time, I believe these incidences are a result of understaffing and certainly not due to purposeful neglect. (4) It appears that everyone who works at Brookdale is required to carry a larger and more diverse workload than should reasonably be expected, and there also seems to be a high rate of employee turnover. I'd like to stress that this is a corporate issue. The Brookdale staff makes every effort to get things right. It is much to their credit that everyone is uniformly so patient, kind, and caring under these circumstances. In conclusion: Mom and I are both satisfied that Brookdale Barberton was the best choice in assisted living. Every place will have pros and cons, but the excellent care and genuine concern for the wellbeing of its residents puts Brookdale well above the rest. Highly recommended!

5 for all. It's a great facility! What we like the most about the community is the staff and yes we would recommend Brookdale Vista Grande to other families.

The staff is so incredibly patient and polite! These folks are gems! Facility has everything you'd need! I'm 61 and already looking forward to moving in there! One bedroom apartment is small but not too small. Great closet space. Had to add storage drawers is bathroom but can't be built in for handicap purposes.

5 across the board. [name removed] is thrilled with her new home. Gracious and professional staff, clean and well-maintained property, great access to nearby shopping, churches and transportation. Highly recommend.

Love this place. Staff is so friendly and so are residents. Food is great and so many activities to choose from. Also a pool and jacuzzi. Feels like home.

Brookdale Des Plaines is a clean and beautiful community. The apartments are lovely. I recently moved in and I love the wide variety of activities. The residents are very pleasant and active. I'm happy to call Brookdale my home.

My experience with Brookdale Sarasota Midtown was a bright spot during a rather dim time. We had multiple family crises happening all at once, and needing to find the right memory care for mom during all of it seemed like an impossible task. I was feeling really overwhelmed, but the staff at Brookdale Sarasota Midtown understood and sprung into action to help lessen the stress. Brookdale Sarasota is a pretty, homey feeling place, that’s clean and well maintained. The staff were all helpful, and what I noted in particular about the staff was the longevity of their tenure at Brookdale Midtown. Many have been there over 10 years, and some far longer than that. I got mom moved in and settled quickly. Knowing she was in good hands, allowed me to focus on continuing to help my family.

I liked the design of the building, lots of porches and windows, light. Everybody was very friendly and sought to be helpful.

After visiting many senior living facilities, I decided on Brookdale. I could not be more happy with my choice. Everything about Brookdale says warmth and comfort. The staff here is absolutely fantastic. Everybody knew my name after one week. I have found many new friends and have been attending many of the activities that are offered. I really feel that Brookdale will be my home for the rest of my life.

Tour was nice. Lots of positive information. Staff pleasant.

I love the food. There are always lots of choices for food & beverages. At dinner there is beer & wine. There is a movie daily which I look up to see if it interests me. They have concerts which haven't always liked because they play unfamiliar songs that they wrote. They have resident meetings monthly where you can discuss concerns with resident council & administrator. They have free tax prep if your income qualifies. They have a podiatrist & optometrist come monthly. They have transportation 7 days per week. They have field trips. This month it's the Steinbeck Museum. I am very happy here unlike where I used to live.

More physical therapy and socialization. Most interact with the patients [name removed] the director of memory care is fantastic and is a great role model for the rest of the staff

The staff was wonderful. Did not like the responsiveness of the nurse & pharmacy service on entry--balls were dropped and went several days without meds & dr appt, balls were dropped & I had to drive questions etc. Got much better. There were also billing issues. [name removed]handled them well but there was a real lack of response from accounting/main office. Ultimately we left because my aunt was being a tool. No reflection on staff/facilities. Meals were good but some needed more budgeted to improve quality a bit. Needed a little more staff. Caring for residents & answering doors stretched them too thin most days.

My sister lives in Henderson and she can get to Brookdale Sr Living most days to see daddy. I would be happy to recommend this community to other families based on our experience so far.

They are beyond helpful. They are kind and caring and treat everyone equally well. They also make me feel young(er)!

My mother has been a resident at Brookdale Champions for nearly 10 years, moving in during her late 80s. We initially chose this community because it was close to me, her daughter, and honestly knew little about assisted living—it felt like a leap of faith. Looking back, it’s been a true blessing. Her needs have been met with care and compassion. Brookdale Champions offers activities that keep her mentally, physically, and socially engaged, and she’s formed great friendships. The caregivers, staff, and leadership genuinely care and continually strive to provide excellent care. No situation is perfect, especially when caring for elderly residents with unique needs, but Brookdale always tries to make her feel valued and cared for. I visit almost daily and see firsthand the effort and warmth that make this not just a facility, but her home.

1 very good experience. 2 the group spaces were kept very clean. We didn't have them really do regular cleaning because of her condition 3. Staff was very friendly 4. I feel the quality of care was good. Since my Mom was on hospice we also had them in and they coordinated well 5. [name removed] the administrator, went out of her way to assist us 6 & 7. My Mom didn't eat their food and didn't participate in activities 8. [name removed] did with the price based on my Mom's condition

The sales staff, front desk, cafeteria, maintenance, and even the health staff were all just top level. I sure wish Mom was still there! And by the way, you guys have been great as well.

Brookdale Avondale staff are some of the kindest, most welcoming people I've ever met, especially in the medical field. [name removed], the Sales Rep was so kind and genuine from from the beginning and the same kind person every time I see him. They truly get it! That's not just some elderly person that needs a place to stay...she's my mama! My heart! [name removed], the Health and Wellness Director. From the day she met my mother and me for the evaluation, she was so kind and so gentle. You could tell from the start that her heart is in it and that she truly loves her residents. (I'm not quite sure when she eats or sleeps because she always seems to be there at Brookdale.) I know I must drive her crazy with calls and texts, but she never lets it show and that's comforting. [name removed], Executive Director, she's been so kind and helpful with question and paperwork that mama' long term care insurance requires. I was so confused trying to fill out the forms myself and when I reached out for assistance she didn't hesitate to sit right down and help me. That really means a lot to. And when mama was in the hospital she and [name removed] reached out to check on her. The facility is very nice, but the people that work there make it cozy and welcoming! I haven't met a staff member yet that wasn't kind and caring.