Brookdale

I would say 5 for all but the food which was just ok. Maybe a 3 for food. But they were so accommodating for our mom. Whatever she wanted they would bring her like ice cream etc. They were all very friendly and helpful in every way.

They get all 5 stars. They are responsive, caring and attentive.

It is a Homey atmosphere. They have a Caring staff and dedicated activity director and nursing supervisor.

I loved the place. Theda, the nurse, totally went above and beyond! As a nurse myself I knew how great she was! [name removed], the person that handles the visit etc. felt like family! When my mother needs full time care.... this is the only place I will consider. I was very comfortable with my mom there.

Brookdale Mt Vernon has been wonderful. The workers have been so kind and helpful.

Solana at Vintage Park has been a true blessing for our family. From the moment we walked through the doors, we felt a genuine sense of warmth and community. What sets Solana apart is the individual love and care given to each resident. Every person is treated with dignity, compassion, and respect—and it shows in the smiles and comfort of the residents. The staff are absolutely wonderful—kind, attentive, and always willing to go the extra mile. Their friendliness creates such a welcoming environment, and it’s clear they genuinely care about the well-being of everyone in their care. There’s a strong sense of community here, with consistent encouragement for residents to engage in activities and connect with others. Whether it's group events, daily programs, or simple one-on-one conversations, the focus is always on inclusion and joy. Another huge plus is the open and frequent communication with families. We’re always kept informed, which gives us incredible peace of mind.

The staff was so friendly, caring and helpful that we felt at home at Brookdale South Charlotte.

Everyone has been very helpful and welcoming. My mom is very happy here. I feel like I made a good decision.

My Dad was in the memory care part of the facility. Meds seemed to be changed often which made it difficult on him. This was due to his Dr. not Brookdale. This was my only real complaint. He passed away after a 3 month stay. I am Very thankful to the administration, nurses and associates that worked with my Dad. They took the time to learn his norms and treated him with respect.

The registration process was easy, and not pushy. The facility is clean looking. The baseboards and windowsills are relatively dust free, as well as the common areas. I like that the trash is removed from resident's room twice daily. However, I do hope that the residents room housekeeping included dusting of the residents furniture, windowsill, and baseboards in their rooms. Every staff member has been kind, supportive, and attentive to my family member living there, as well as attentive and responsive to me. I'm pleased with the quality of care that my relative is receiving. We pay additional fees for her medical care. My relative thinks the food is tasty. However, recently eggs have sometimes not been available, she love egg white omelets. *I would like to see a rotation of the optional meals offered. I'd like to see healthier snacks offered in the snack bar ( less sugar and salt).

What we like the most about Brookdale Oceanside is everyone there, staff and administration, is very friendly and attentive to Mom's needs. Yes, we would recommend the community to other families especially for patients with dementia.

The number one thing that my mom mentions is that they have very good food. She is very impressed with their dining facility food. They have provided excellent transportation to medical appointments. They are very responsive about maintenance issues and quick. The staff is very friendly. The grounds are maintained very well. The overall atmosphere is very homelike.

They will do or say anything to get you in the door.

Staff has a very positive attitude and get to know you. They are very friendly and helpful.

I am thoroughly surprised by this place. Everyone is genuinely happy. I am a caregiver. This by far the best I've ever seen. Wonderful staff and many amenities. Lake near back patio which has a gazebo, a fountain and a trail to walk around the lake.

Three months ago I moved into Brookdale. It was the best decision I’ve ever made. My home had many stairs. I had to worry about all my bills from utilities to landscaping. Here everything is taken care of. I have made many new friends and have enjoyed many activities. Every week there’s something new. My apartment is wonderful. It’s bright, clean and is the perfect place for me. I just love it here.

Staff members are friendly and helpful. Close to my house, friendly staff and ability to register for payment help when money runs out.

My grandmother [name removed] spent her final years here. Through it all she received excellent care and friendly treatment by the staff. She participated in the therapy services, and took part in activities that were offered. I am so very thankful for the attention she received right up to the end.

The place is very well kept up. The residents and staff are super nice and friendly. Love the dining hall and the options you can have at each meal each day.

What they could improve on would maybe be the food and choices of food. It felt like home the second I stepped inside. Mom likes it here and that is all I need and based on the experience I would recommend Brookdale New Braunfels to other families.