Brookdale

The staff to resident ratio is perfect. Someone is always close by to assist with any needs or questions. All the staff is compassionate and respectful to the residents

It's been a good place. Keeps them busy. Everyone is so personable. [name removed] I believe he is the administrator of the Troy Brookdale and you couldn't ask for a nicer guy. I think the meal, room/apartment sizes are all good!

Brookdale is very nice. The staff was great. Especially our Sales Counselor and the Head Nurse. Very nice layout with great amenities. Made a hard move seem easy.

Be sure to have as many conversations with as many staff members as possible on visits. I visited 4 places and chose Brookdale because of how available and approachable the entire staff was on my visits. Speaks volumes about the commitment to care for their residents.

First impression walking in the door was that Brookdale was more "homey" than other facilities we visited that were more "institutional/clinical". The only "bad" thing I could think of....not that it's necessarily "bad" is that there's no "system" for visitors. I.e. you just walk in and go visit - there's no one to stop you/ask you to sign in, or ask questions.

Good: Cleanliness Niceness of staff Security Assistant with daily activities (washing clothes, fixing minor issues) Dining reminders. Staff know everyone by first name. Bad: Sometimes it takes a while to get in/out of the secured building because no one is manning the door in the later hours. More informational seminars would be helpful for the residents

Great place with so much for residents to do, the apartment is clean and they do a great job responding to issues and concerns. The food is good and my dad enjoys a number is dishes. They do amazing with celebration for Father's Day and Mother's Day. The prices it's an amazing value these days. It's an older establishment but it's well kept. We are so happy we found this place. Their staff is kind and helpful. Unlike some of the other places they are well staffed. Thank you for helping us find it.

Our family was forced to make several difficult decision earlier than we thought we would have to. There are so many factors that you don’t even know are there until they’re staring you in the face and they must be addressed immediately. The knowledgeable, friendly, competent and, most of all, caring staff at Brookdale were a stabilizing factor in a very difficult time. I just can’t say enough about Blake and his team. [name removed] and [name removed] and the whole staff are just awesome. Mom and Dad are settled in now and are enjoying great quality of life with a great crew of residents.

[name removed] really grew to love it there at Brookdale Lake Charles. The staff are very welcoming to clients and family. Hired new staff in kitchen , food have really stepped up. Get together for family and clients with meal and social . Assist family who live away to stay connected to the family member.

[name removed] and [name removed] in assisted living are some of the most caring and decent people I have ever met! All the staff touch exceptional care of my mom.

Your staff are outstanding in all areas, including promptness, friendliness, efficiency and kindness. The dinning room when they are staffed are excellent. The place is so welcoming and warm and everyone we have met are so friendly and have very wonderful things to say about this community! I love the activities they present to the people who live there. It's truly like family. We are very happy at the choice we made to come to Brookdale!

All were aqeso.w. staff i can't say bad about Brookdale. Singling out one person would not be fair in any means. I am glad that Brookdale is where as they have taken care of my parents. 24-hour nurse, helping her to eat. God Bless everyone, he knows of your kindness.

I am very impressed with the care, lifestyle activities and every thing at Brookdale, Paddock Hills. The staff is friendly and helpful the family night was great we ate dinner with our family resident and there was music. The food is always good, with many choices for residents. There are many activities for the residents to do. The facility is clean and well cared for, there is always someone at the front desk, even on weekends to greet you. I am so blessed to have found this place for my family member

What stood out the most is the great activity for adults, very very kind staff, clinically helpful and emotionally tuned in.

What stood out to me is the person who answers the phones is outstanding. I haven't eaten the food and my Dad is not interested in activities. I can say the calendar is full and looks like a nice variety of activities. I would recommend this community to others!

The staff was very helpful and friendly. They understood our situation and weren't too pushy until we were ready to move forward. My dad has been there a month and is very happy with the overall experience.

We have been very pleased with Brookdale Collin Oaks since my mom moved in three months ago. All of the staff seem to really care about the residents. Even when they don’t think anyone is watching I see them going out of their way to be kind and respectful to the residents. I feel very comfortable with the staff at Brookdale Collin Oaks caring for my mother. The facility is clean and spacious and mom says the food is good. She is happy to call Brookdale Collin Oaks her home.

Friendly employee and residents. Clean dining room, large backyard. Went out of their way to make the move easy and comfortable.

It is wonderful.

non compliant