Avamere

I really hope that it could be possible that they made a specific area for smoking. At any entrance family and loved ones always have to pass by so much smoke and it's making my loved one sick. At the beginning of my loved ones stay no one greeted us or even gave us a welcome packet that explained rules, meal times, and other information we would have like to have received. The carpets are stained and need a good cleaning and in some floors like the 3rd floor by the elevator it always smell like urine. The staff is friendly and the meals are good that is the positive side to the community.

Brookdale South Hill offers activities at the community however my parents have not participated in them. The experience with the nursing staff has been a bit iffy since my parents are fairly independent and do not require some of the services offered. I quickly found out that the staff are quick to add charges but not quick to remove the charge when services aren't rendered such as medication management. We actually have a pill machine for my mother but on occasion she may need pain meds. This is not something that is consistent yet they have charged for the services even when not being utilized. My parents like the food even though they do not offer diverse options in my opinion. I would recommend the place but also suggest to stay involved in the care portion just to make sure things are in order.

Still unhappy with original placement, in Aspen Ridge Retirement community, Staffing level and competence level not able to care for and handle a moderate to severe Dementia patient. Now have her in Memory Care, and she is adjusting.

I would tell others about this place. And my over all rating of it right now would be a 4. And it has friendly services.

She was there for 2 days. It was really clean. They knew where she was at all times, she would go out the room. The staff was in the hallway and wasn't like a hospital, it gave you more of a home feeling. The only complaint is that it is expensive.

This was less of an assisted living and more of a skilled nursing facility. It was okay but I thought it would not be good for my mother. I don’t think she would do well in a skilled nursing facility, just in general. It would be a deterrent to her health. There was nothing wrong with Avamere but I didn’t think it would be a good fit.

I think it was fine. You know, it's not as nice of a building fur they do a good job there. My mom was there and it's a good place for rehab.

the real experience is not the advertised reality. The chef changed and the food is not as good. The staff is not totally crisp with arriving with the help they agreed to. In a minor way. All in all it is MUCH better than the previous facility (not to be named). The facility itself is pleasant enough. The activities are real. My friend seems happy overall with just the above mentioned. I would recommend it.

I think the best way to say it is my dad required more assistance than they were able to provide. The staff guaranteed us that they could do all of the care but it wasn't fulfilled. He went on hospice the 1st day there so that he would have more care. He probably should have gone to a higher level of care facility.

The caregivers were all amazing people, and my Dad loved each one of them!! So did we....Based on the experience we have recommended Avamere at Cascadia to others and have already recommended them!

I did a lot of research prior to deciding on Avamere. The sales person is a very nice person, and was easy to work with prior to our deciding to go with Avamere. She was attentive and caring. Once we moved my father in law in that all changed. While he was originally in independent living, it quickly became apparent he was actually quite sick. Therefore he needed care which Avamere handled with little empathy. In fact on several occasions he and several members of his family would call front desk only to get voicemail. This would go on for at least 20 minutes! It was beyond anything I’ve ever experienced. I would call the sales directors cell and email her and she would not return my call. I do suspect they have to iron out some kinks as they take on more residents and eventually it can be a good place for ones loved one. However we didn’t have a good experience. My advice woukd be to look elsewhere if you need the assisted living services.

I am responding regarding my sisters care. She was in assisted living for 8 months. She declined and required more assistance. After 6 months she became unable to self medicate. Her daughter provided additional care daily but after 7 months it seemed she needed hospice care. We applied for hospice through the nursing director at Ovation and were told she did not qualify. We transferred her to another facility close by and she was immediately eligible for hospice. She died after 30 days in the new facility. Hospice was wonderful . I cant understand why she was not approved for hospice at Ovation. I am very disappointed at the way the nursing director handled her care in that regard. It was hard enough to lose my sister and be forced to move her for the last 30 days of her life. It is my impression that independent living is wonderful at Ovation. However I remain concerned about assisted living care there.

They are easy to work with and several go the extra mile for you. They could improve by frequently distributing an updated contact name and number list for who to contact for what.

Staffing was a big issue. Took from the care for mom away. I'd still recommend.

They are really working on cleaning up the independent cottages (my dad lives in one of them). They are definitely in need of clean up and repair. Nice size for independent living. Food service is delivered daily to cottages. This took some time to get delivery time ironed out but new director was very responsive. My dad seldom if ever goes into main building. This is for assisted and memory care. However, he is welcome there any time. That building just did a big make over and it's very nice.

The facility is very new and quite nice. What I like most is the transportation. There is no additional charge for transportation wherever needed. But the staff response time could use some improvement.

Activities Director truly cares about the residents! She goes above and beyond to get people involved. I wish they had better security. My Dad was opening back doors to let visitors in so they could avoid signing in.

For the most part, the staff are great. When we moved my loved one in, the cleanliness wasn't great. I had to do some cleaning myself. The wait times for maintenance/repair requests could be quicker. Overall, I would recommend the facility to others, though it is pretty expensive.

Get all numbers/payments written documented in a pre-contract or some other form you can refer back to. I think our sales mgr was new to the position and while she's a lovely person, I don't think she had her process in place when we were touring and discussing prices. Avamere was our choice anyway, but we were surprised that it was more expensive than we expected due to unexpected expenses because I had forgotten to write them down.

My loved ones aren't happy there. But I didn't think they would be, they want to be in their house. But they don't have to (have us) shop or fix food. It's not real friendly, but that's more the treats l residents. It's cost to medical appts, yet they're so far not willing to use the van. They haven't involved thanks in any social activities. It's independent living, so NO CARE. Staff friendly yet at times food service is a bit overwhelmed. My loved one complains of the food, yet they complained at their homes even if we brought it. Facility seems nice and basically clean, no attempts of staff to involve my folks in activities. I am trying to get them into assisted, but it's SOOO MUCH MORE EXPENSIVE, YOU HAVE TO BE RICH! Again getting them involved or checking on them would be helpful. They don't reach out as they see the move as depressing. It's almost as though I should have kept them in their home, as besides for food, I'm doing everything including their entertainment/ socialization. They need to try to get residents involved in activities, show them the van so they aren't afraid of using it. Shoes them around more, not all exciting them to come out of their shell. Elderly need TLC, encouragement, suggestions with seeing up dates to see if involve in activities and hand holding or they retreat into themselves.