Tide Group

When my mother came home she seemed unkept. Her hair was not clean. She said she had to dress herself which is difficult for her because she recently broke her hip and also has a rod in her leg. She does have dementia so I am not completely sure if this was correct. She does wear pull-ups and since she was staying there for three weeks I took enough for one daily and more. When she returned home upon counting the ones left, I counted only about four that were used. And when her visiting angel went to visit one day, a dirty pull up was in the closet rather than in the trash. I also gave them juice and prunes to give her in the morning to keep her regular and they were not used. I got them back unused. We were not helped when we came in or when when my son came to pick her up. Before her stay the director and nurse were very kind and helpful but after that we didn't get too much help. I think she enjoyed the activities and food. Overall I don't think I will be taking her there again.

My loved one was previously a resident at Escalante at The Lakes and the overall experience was terrible. I would not recommend this facility to others.

There have been issues with medication, food, and being understaffed. There have been unreturned phone calls. The management within the community is trying but they don't get support from upper management. Unfortunately, they were purchased by a corporation that just doesn't care. The community is not as clean as it should be in the memory care unit. Fresh paint, and clean furniture would be nice. Most of the rooms don't have wheelchair accessibilityin one of the memory care areas.

Do NOT take your family member to this place. My mom spent [fee removed] dollars for an assessment on my dad who had Alzheimer’s. They assured us he was a good fit and would accept him. Two days after we moved him in, we were told that he was sent to another facility as they could not handle him and he would need to be medicated before they could take him back. They said that they would take him back but my mom had to pay them for the entire month first, which she did. In the end they didn’t take him back and he was in their care for less than a week. They took over [fee removed] dollars from my mom and will not return any of the money. This place is cheaper than most out there, but it is for a reason. I also just found out that after my dad was moved in, they persuaded my mom that she had to sign an arbitration agreement. They took advantage of a an elderly lady that did not know what she was doing.

Our family toured the Wentworth and had decided to place our loved one in the memory care unit. [name removed] was welcoming during the tour, and after. always greeted us with "Hello Friend." We gave a deposit, paperwork, a doctor's physical and then, later on, found a better fit in a family style Alzheimer's Association approved group home. I emailed her to let her know we were going a different route. Instead of emailing me back, I had to call, and was curtly told, "Your paperwork is in a folder here for you" I did not get transferred to [name removed], as I asked. Then, when finding that the doctor's physical was NOT in the folder, I was, again, curtly, directed to [name removed], the executive director, who told me I could not have it as my father was not a resident! I am the one that supplied it, and I could not have it back! I insisted I was shown her 'shredding it." The staff is nice until you take away the $1500 deposit and the future $4300 a month for a shared room, and then, they won't return an email or greet you. Glad we chose a different location.

My Father was here for only two weeks unfortunately. When they first assessed him they knew he was combative and they still said it was okay and they could handle him. They do charge a non-refundable community fee of $3,000. After a little bit, I started to think that the assessment wasn’t real or detailed at all. When he became combative, they ended up bringing him to the hospital and said that they couldn’t handle him anymore and he was not allowed to come back. I feel like they could have done this in a more professional manner. I would not recommend this community for people who are combative. However, it is a great facility for residents who just have dementia. It is a locked down unit and they have a little outdoor are that is also locked down. The staff is very attentive here.

No one at the front desk. Not on the ball.

You wrote a review for The Wentworth of Las Vegas 4 days ago 1.0 star rating [date removed] If you plan on moving your loved one to the Wentworth Las Vegas, you might want to think again. My mother has been at the Wentworth Las Vegas for the past 4 years, over that time period we have seen 4 executive mangers come and go. Each time a new one comes on board, they try to make changes to justify their position. They started with wanting to move my mom from her private room to a shared room after many phone calls and meetings they decided to leave her in her room she had been in since day one, then the next one wanted to move her to the memory care unit when her doctor said she only had early stages of dementia and didn't need to be in memory care yet, so after a long battle they dropped that Idea. Then about 8 months ago they got another new manager and she moved my mom to the memory-care side without informing the family, so we couldn't be there, this really messed with my mothers mind and well being. If we could of been there to help with the transition it would of made the world of difference so since then my mom has been very confused always talking about her room upstairs it seem to cause her to start to feel helpless like she did something wrong, this move caused her to be very sad and depressed but by the time we found out it was too late they moved all her stuff and bed so to move her again would only confuse her worse so we decided to keep her and just increase the amount of times we visit her a week and we hired a care taker to come in the middle of the week when we are all working. By the way the person that made that rash decision is no longer with the company. Now we have a new manager and her decision is to EVICT MY 86 year old mother because they said they can't take the risk that she might want to return to her ways of wanting to go for a walk or I should use their terms to wonder outside. She is in the memory care side of the Wentworth they are locked in but they take her into the main lobby once and a while for group functions and she remembers her old ways of going for a walk and wants to go outside, this is very confusing for her but yet they say she is a wonder and a risk to the manager loosing her license so they want to kick her out. What kind of place is this? My mother isn't the only one that wants to go for a walk or the only one suffering from memory loss. Think twice before you decide to trust the Wentworth with your loved one.... My mom keeps asking me what did I do wrong why are they throwing me out. Short answer because you became a problem for them..

Stay away from this place. Honestly, I don't recommend it to anyone. My loved one was there at the Wentworth for five months. At first the administration is really nice to you and they tell you and convince you that your loved one will be treated well as a member of their family. Well, this wasn't the case. Our loved one was mistreated. We used to find her crying and we would wonder what happened but they would tell us all the time that she didn't want to cooperate and that she was difficult. Although we never had any behavior issues with her in the past at first we tried to talk to our loved one about how she should behave and explained to her their guidelines. I used to visit my loved one every day. I spent 1-2 hours each day at the Wentworth and the things I saw was not acceptable. They are under staffed and the residents don't have the care they are promised. The people who work there try to do their job the best way they can. On the other hand there other people there that if they decide they don't like your loved one, they will not help them at all or they would find any excuse not to help them. My loved one had been recently diagnosed with Alzheimer's and during the time she was at the Wentworth she was still able to do things on her own and was able to communicate. As time went by she declined a little and became incontinent. The CNA's started to complain about it. This was all new to us dealing with Alzheimer's and the stages that she was moving into. The Wentworth made it seem that her symptoms were not part of her disease. We even started to feel bad to the point that we had to clean the bathroom ourselves when our loved one had an accident. Teresa, one of the CNAs was horrible to our loved one and mistreated her numerous times and I saw her many times being rude to other residents there as well. Our loved one was moved to memory care without our consent or without letting us know of their decision. No one was in town to find out why she was being moved, the administration (Betty Anne) just called us and told us they were moving her to the memory care unit, The Stratford. They told us that at the assisted living they couldn't handle incontinence. While our loved one was in memory care she was very unhappy. During the summer it was 85 degrees inside the facility. I complaint to Mike (new director) but he didn't do anything about it. The rooms were dirty all the time with feces on the floor and toilet seat. Again we had to do the cleaning. The CNA's there were mean to our loved one except for a couple, like Judy, she was the only one who cared. Karina was so mean and heartless to my loved one. I don't know what she's working in that field. If you're wondering why we lasted seven months there, it's because we were on the waiting list on another facilities and were just waiting. BEWARE!! Don't take your loved one there. It's a HORRIBLE place!

Used to be a great place. Entire staff I dealt with moving mom in (director, nurse, and the tour guide) are gone, along with several care staff I felt comfortable with. Not only did nobody bother to contact me but the people that replaced them seem cold and uncaring. Activities and food are still acceptable although the frequency of entertainment has decreased significantly during th past month. I see horrible caregivers and nurses (mom was once left for almost 2 days without being checked on) The staff that took over from the locked side were correcting things but it does not look hopeful now. A nurse named Carmen and another named Shelley have gone above and beyond to try to help my mom but given the way staff is treated I don't expect them to stay long. If you would like your parents to live in a safe and caring place I suggest you seek other options. I am looking for alternate options for my mom as are many other families.