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8.8
Review Score
11631 S 700 E, Draper, UT 84020

Our family is deeply grateful for the love and care our mother received at Valencia Memory Care in Draper. From the moment she arrived, the staff treated her like family. They cared for her with the same...
Valencia at Draper is a premier Assisted Living and Memory Care community located in the heart of Draper. We are dedicated to serving seniors and individuals with special needs in our community. We offer exceptional care with an outstanding, highly trained team in a safe, secure and supportive...
2620 Lake Sahara Dr, Las Vegas, NV 89117
The company here recently took over, so they’re definitely going through the usual growing pains and reworking a lot of things. That said, the prices are much better than other places, and they’re clearly...
At Valencia at the Lakes you can enjoy discreet, supportive care, a maintenance-free lifestyle including scheduled transportation, amenities, and multiple dining venues. Spend every day living fully and experiencing greater well-being.
Review Score
150 reviewsOut of 10
5 star
46%
4 star
30%
3 star
12%
2 star
6%
1 star
6%
A Place for Mom has scored Tide Group with 8.8 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Tide Group has 150 reviews with an average "overall experience" of 4 out of 5.
The staff team we met with to tour did an excellent job setting up an environment that the clients would love. For memory care they formed a circle that resembled a small town so the residents could not get lost. The guy who runs the place was great and a real straight shooter, but the environment itself was not as light and bright as we wanted. The corner of the hallways were dimmed with energy and somber tones.
Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
Everyone we met on our tour at The Wentworth was nice. We just found their memory care facility to be not as nice as another we saw elsewhere.
Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
They didn't know I was coming but the staff put together a quick tour for me, this place is cozy and seems fun, everyone was pretty happy. Would be one of my top three picks.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
My father is staying at The Wentworth. I find that overall, the people that work there are very nice, and they do make an effort to address concerns and questions that anyone has. I do wish that they communicated better amongst themselves. The staff tends not to work very well together because they have communication issues. My father says he doesn’t like to food, but it seems find to me, and I’ve never had an issue with the cleanliness of the community. They do have activities in the community, and they’re posted each day on a board so the residents can see. They have things like games, puzzles, and live music, and my dad really enjoys the excursions they take. Overall, The Wentworth has been a good experience for my father.
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Valencia at Draper in Draper, UT
4.1
(49 reviews)
I was touring different communities when I was trying to find a place for my sister and when I came here, I was impressed with the fact that they offered memory care as well. It meant that she would be able to stay there if she needed that type of care. They said that they had a multi-million dollar renovation, but it all seemed a little somber to me. Otherwise, the accommodations were acceptable.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
This community is very nice. The community has been renovated in the past few years.The community is very clean no odors very well kept. It has a great staff very nice and attentive makes you feel welcome anytime you are there. The food is very good. My friend's husband knows of women who had done quite a lot of research on this community before determining that she would be placing her husband there soon and that was the deciding factor or my friend's husband.
4
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
I had a nice tour of this community. Everything went well for the most part. From what I saw the community looked nice and clean, the staff was nice, and our questions were answered. It was a nice experience, but it wasn't the right fit for my in-laws.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
My mother as recently made the move into this community and at first she had a little trouble with the transition but with time things are improving. i like that she is starting to enjoy her dinning experience and becoming more social with the other residents. I do wish the staff would do a better job at encouraging her to start getting more involved with the activities and to go on some of the trips they take.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
My friend also liked this community. It had carpet and it was renovated. They did not have any availability and they were priced higher. They offered a shared unit at $1600 and she would have a roommate, this was not going to work. The smallest studio was $2200. We saw the room and she would have to past the women bed to get to the other bed. The rent included meals, house keeping, transportation, and linen services.
4
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
This community is very clean inside and out. The few staff members I have met seemed nice. My grandma likes some of the food. She likes to participate in bingo. I think this community is a little expensive but I would recommend it.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
Mom moved into a new wing at this older community. She was there for about 3 weeks as they just did not offer enough activities to keep her busy. They did not deliver on what was promised. I believe this has improved since she moved out. The food is lovely and they keep the community clean. I would recommend taking a look at this community.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
I found the process of placing my sister-in-law at the Wentworth fairly easy. I find the facility warm and friendly. It has been difficult to understand the whole effort of arranging insurance since she moved here from out of state. There was very little help from the staff. I feel they need a better orientation program. Things such as where is the laundry room, what day will her laundry be done. Failure to change the mattress pad when the bed was changed ( there was a second mattress pad with the clean sheets and pillow cases but it was not put on the bed along with the clean sheets & pillow cases). I know all this will be worked out, but it was disconcerting.
4
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
Wentworth at Draper is a clean and nice community. The food is ok and mom liked to participate in some of the activities offered. My mom and I did not have a good experience in this place. I found out they were not giving her medication and did not notify anyone that she ran out of one of them over a weekend. They acted like it was not big deal that she did not receive it. I do not think there is a good CNA to patient ratio. My mom had to go into the hospital and she will not be returning to this community.
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3.5
4
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Valencia at Draper in Draper, UT
4.1
(49 reviews)
My tour went well of the facility. Everything was nice and well maintained. The staff was very pleasant and informative. They answered all my questions. This is more of an assisted living community. My mother doesn't require much care. It is a nice community for someone if it fits their needs.
4
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
My father is doing very well at here this community. They are caring for him and his needs very well. I'am satisfied with everything they have done for us. It has been a pleasant experience. It is a nice facility with kind people.
4
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
I feel like the people really care about the residents. I rarely say anything is five star, but the staff's attention has been amazing.
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4
Valencia at Draper in Draper, UT
4.1
(49 reviews)
My dad is living at this community and It is clean and well kept. The staff treat my dad well and I can only say good things. The meals could be better with more options and at times more portion size. I have found that they do not have a lot of activities. Overall most the concerns may be linked with the new wing not being available and I hope things will improve once my dad is moved into a new room.
4
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
I have lived here for a year and a half. I was in a dreadful situation before and the staff here rescued me from it. I love living here because of the managements ability to resolve problems and how they make a person feel about the results. I ride a scooter, and the location is ideal because I can get to practically any shopping need and there is some very beautiful scenery. I am very happy with the upgrades they have made to the community too.
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
Our experience with Wentworth was a short one but it was an okay. The community did look really nice and the up keep of everything was well kept very clean. Food here was bland, but with the different diets they have to cook for that understandable. The staff wasn't to bad to deal with they was pretty good. The community was kind like a assembly line place, I wasn't to happy with the fact we had to supply a lot of her things she was gonna need such as towels and bath aid's I would think they would had supplied those things. So there was some good thing and bad things about this community.
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Valencia at Draper in Draper, UT
4.1
(49 reviews)
I recently moved my father to Wentwork. He very much enjoys the food and the staff. There was no orientation or check in procedure for new residents. I had to ask questions to figure everything out. No introduction to the staff without seeking it out. Once the sales representative closes the deal you never see her again which is fine as long as there was an introduction to the facility and staff. There is no check in and check out procedure so anyone can walk in and out both visitors and residents without anyone knowing. That is my main concern now since anyone can come and take my Dad out without anyone asking questions. After 5pm there is no one at the desk and even when someone is there no questions are asked. If security and orientation concerns are dealt with I think it could be a great place.
5
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Valencia at the Lakes in Las Vegas, NV
3.9
(101 reviews)
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