SRI Management, LLC

We liked the look of Southlake and the friendly people - staff and residents smiled and greeted us in the hallways. Mom liked that the common spaces were smaller, providing intimate spaces for groups like arts & crafts or for sitting and reading. Every apartment has a small kitchen and its own laundry facilities with larger machines available for blankets or comforters (in common laundry rooms). This is an independent community but there are many residents who use walkers. We were surprised that the curbs around the building didn't have accessible ramps or cuts to accommodate those. We were told curb cuts will be done in the near future - we hope they will provide dedicated spaces for walkers or wheelchairs to access the parking lot or grounds. The one curb cut we saw was in front of a parking space where a car was parked, blocking access. We like the idea of renting an apartment and "aging in place" although it was stressed that only short term care would be allowed since they are not an assisted care facility. We hoped that if/when Mom needs help showering or dressing for a few hours a day (no medical care involved) that she could still live there. Not sure that's as accepted as it has been at other places we visited. The spaces felt quite open, but we were disappointed there were few balconies available in the apartments. Storage was a big concern; not much closet space and no storage units/spaces provided on site.

The community is lovely & clean. The staff is kind & friendly, but not always timely in providing care. My father needs near total care and my mother has had to call many times to remind them to take him to meals & assist him to bed . At first I thought my mother was exaggerating the lack of offerings and small portions on the dining room menu, but I saw it for myself the last 2 times I visited. Have discussed these concerns with management, with minor improvement seen. Hoping for the best!

no room available and cost was much higher

The lowest listed price for a small studio is $2100.00 a month. But when entering, you will need to pay an extra non-refundable "community fee" of $3,000.00. If you are incapable of taking your meds., you will be charged another $250+ a month for them to administer them. If you need any level of care over the very minimum, it will be more than $300/ month more. So beware BEFORE you sign on.

$5000 down, $2550 per month 1st person and$1,000 for second. If med management only 250.00 per person. Charge if trays delivered to room. Can tour weekends, just stop by

I didn't care for because it was too quiet. It's for a lot of patients that have advanced dementia. There weren't enough activities to keep them full of life.

We knew that was going to be temporary, it was too expensive to stay and not enough privacy. I think that it was kind of difficult for her to get help sometimes and get attention when she needed to go to the bathroom. I don't understand why she couldn't have a bedside toilet when she was having such a hard time with incontinence. It really depends on what you are looking for, and we didn't understand that at the time. They do almost no rehabilitation, and that is really what she needed.

Assisted living only. No skilled beds

Actually, after speaking with [name removed] (director) and [name removed] (medical) my rating is now 2-3. My mother has been paying for additional services (almost the most that can be paid) and she has fallen 3 times in less than a 30 day period. She moved in [date removed]. We are now seeking other alternatives for my mom.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.

My loved one was able to participate in more activities they enjoyed. My loved one fell during their stay at Ashbrook Village. Ashbrook ended up having to send my loved one to the hospital. The community charged us for two months, even though my loved one wasn't there for that entire period. Ashbrook Village had good food, and nursing aides.

The location is near my home, about 5.2 miles away. This review is in regards to the memory care section. The outside looks very good but I was not able to go back and try out a meal prior to placing her in this location. I understand why after seeing the meals. I have been in a couple medicaid only facilities and the meals are better there. I had a major issue getting the medication she is to take straightened out. After taking in a heating pad initially, it was taken away as there was not an order. I did get an order and they have not found the heating pad yet. I will probable take in another one. There is a lack of discipline among the workers as they play their music and they congregate together and not checking on others who are in their room. The place is clean. There is an activities chart on the wall but all the times I have been in there the only activity is music and trying to get the residences to also sing along. The TV is going all the time.

I recently visited this community with my Dad. The building and grounds are very nice. It is apparent they have spent more money on the grounds than the building, there are several issues on the inside that I would have addressed before the outside. The people taking care of the Residents are very friendly and seem to really care about each Resident. The people I met and talked with only wanted to talk about how many things they were doing like trips out of the building and parties. I thank that is really good. But, I'm looking for a place to take care of my Dad. I'm a little hesitate about a place that has three people responsible for activities and only 1 Nurse. I will continue to look, but Ashford Court will remain on my list as a possible.

My biggest concern was the safety of my wife. She had her own room on the second floor and was found to be one who tried to get out of the facility. I was informed of this and they put her in extended care during the day which is quite secure. On the sixth day I was informed she had opened the window about two feet in her room and was attempting to climb out. I asked why the window wasn't locked and said is was against their policy. I informed them of my policy and removed my wife from that facility. I have realized that she was misdiagnosed by their doctor and should have been in extended care from the beginning.

My husband was in this facility for one-month and he hated it. On his first night, his room was cold and no one checked on him. The thermostat did not work and no one showed him how to work the wall heater. I never saw the director of nursing check on him the whole time he was there. (It seems like the” assisted “ living was in name only). His TV was not hooked up for over a week because the maintenance man was out for medical reasons and there was no substitute. The toilet was dirty when he moved in and we had to get someone to clean it. The staff in the dining was respectful, and kind. The medication technician was also always respectful and very kind to him. The administrative staff was less than attentive to any concerns or requests made. My husband was wheelchair bound, and yet he was given a room on the 3rd floor. In case of fire, we were told that someone would go and bring him down in the elevator in spite of the sign that clearly states in case of fire use the stairs.

Poor value and poorer management. Oh...the "gourmet" meals: New York Style Coney Island meal. How about a regular size, hard to chew, dog with bun...and some chili splashed on it. Wow...delightful. Evening meals are the worst. Why would you feed seniors with a rubber hot dog (hard to chew) and chili when they have digestion problems at night! Oh...and try to catch an office staff person after 130 PM on Friday. Or try 245 on Tuesday PM. No luck. Have you ever had to call at 2 AM because you can't reach a sick loved one...BECAUSE NOBODY PICKS UP THE PHONE...even though a new phone system was just installed. Oh...price increases are a regular part of operations. My loved one, who has dementia, received a note in the mailbox that said...hey...we are gonna raise prices. He threw it away. It wasn't until our accountant raised a red flag. And let's not forget the new golf cart, the new furnishings, the new everything...and who pays for all that? Folks...they are gonna sell Creekside...fyi!

Not what it was advertised to be! It is very clean. The people who live there are friendly however the management is NOT. They really don't care about anyone there. Staff is the worst. They will tell you anything to get you to move in and afterwards they don't care at all. Food - Again false advertising. The activity Director is the only person there that actually cares about the residents.

Quality staff is being replaced by a constant turnover of 'agency' workers. Management claims 'open door' policy but refrains from contact with families. Management actually discourages staff from communicating with family. Very little personal interest in residents is shown by management. Atmosphere of 'fear of job loss' shown by remaining staff. 4.5 months was enough for us to remove mom from a toxic environment.

It could definitely be a great place if they had enough staff to patient ratio there is like two staff members per 20 I think, so these residents are not being checked on when they're in their rooms. It's impossible to care for that many people with only two staff members. The doors to the rooms are extremely heavy for elderly people to open and close. My mom could not get in and out of her room. She didn't have the strength to open the door and close it. It's very heavy. The rooms are very clean. The facility is very clean. The food seemed to be good. They gave them plenty and all they wanted to eat however, not enough staff to push fluids, again you have two staff members trying to feed six or seven people that cannot feed themselves so by the time they get around to everyone, the food is cold. I witnessed this on a daily, feeding one person at a time and then getting to others and the food is extremely cold that's not acceptable for the amount of money that you pay for your family members care. One other huge problem is they have nurses aids giving medication's. I didn't even think that that was legal, but it may be in this day and time which is also unacceptable these ladies and gentlemen have no idea what they are administering to residents and again the medicine was never given on time because they have so many residents. The activity director was amazing!

MB is a huge facility for assisted living and offers good food and friendly staff and lovely decor. But the memory care unit was a second thought obviously. There was absolutely zero “ Memory Care” when my 90 year old mom was there for a little more than a month. The floors are watched by CNA’s and Med Techs for the most part. When you do have the service of an actual RN or one in training, they did not exhibit an understanding of or training for Dementia. Residents wander in and out of rooms and I even saw a resident slap a woman her second day Magnolia, she later fell from her wheelchair on the patio alone, her blood was left behind for all to see, for days. A med tech once told me that every time mom yelled for help, they would record it and have her meds increased! I am grateful for Hospice, they were mom’s only saving grace besides my being there daily to check on her. Magnolia should close the memory care unit and stick to what they do best. A huge disappointment for us.