SRI Management, LLC

The biggest issue we have had with The Canopy is responsiveness from the staff and overall communication. There was not a lot of direction on medications and how that all works. I think they could have done a better job with explaining everything up front and helping to assist to make things run smoother.

Sometimes when you walk in, there is nobody there so anyone can just walk in and we thought that was kind of shocking. I think they could use improvement on communication to families on things that are going on within the facility. Overall it is a nice place that is clean and the staff members are friendly. I just think there are some things that they could improve on.

I would recommend you find another community. The quality of care and the staff ratios are awful and these are some of the reason I suggest another community for your loved one. They didn't have activities for memory care residents. The only thing they did was watch tv.

Our family had an in person tour and the people were very nice there, but it was not as clean and the layout was just not going to work for our loved one.

The people we met on our tour were nice, and everything was fine overall. The facility wasn't finished though, so we didn't spend a lot of time there, and it was kind of hard to get a feel for it. When we found out that the rooms would have just a little refrigerator instead of a full size one, my loved one lost interest.

With this community we walked in and there were fans in the foyer. The roof goes to the top of the building and it was really hot. The rooms were also not designed for ease of movement.

Very clean, food fair - could be improved - staff - too few need to hire more - needs increase in activities for residents.

When we looked at Indigo at Carolina Forest it was not open yet so we could not really get a good feel for what it would be like.

Clean. Food was ok could improve. Need more associates with having long wait times.

Summer Vista was our second choice, we did really like this facility. But after a couple of other tours, we found another place that was a better fit for our loved one.

There is a lot of change and turnover going on with all of the staff members/management, they are short staffed.

we were not able to tour this community but we did get a chance to meet with them. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The place is very clean, and the food is good. We also like the size of our loved one's room for the money. Activities are pretty good but could maybe use more variety. Beyond that, we've had some issues overall. Billing is very random, and you should consider having in writing what the month to month billing is going to be. We've also been having some care issues. When our loved one needs something, she has to ring the call bell over and over to get a response. They've had a lot of turnover and have therefore had to utilize contract nurses and aides . With any concerns I've voiced to them, I feel they were unresponsive and just didn't seem to care. Everything is like pulling teeth. I feel like once she went in there, everyone's attitudes changed, and it wasn't what it was portrayed to be. The admissions person is very sweet and nice, and I was very taken with her and the community, but I felt like after they hooked you, they just no longer cared.

Covid made things difficult, the activities were limited due to all of the restrictions. Through time the communication got better however it was just not a good fit our loved one.

My mom has been disappointed with The Pointe at Ocean Boulevard. The cleaning ladies do not clean her room like they are supposed to and they mix up her laundry. She said the food is awful so we usually take her out to get food or bring her meals. I think they are very short staffed and we have not had the best experience.

Would not recommend this community

Closet too small. I like the activites. The nurses are excellent. Rooms need new carpet.

While our mom has been a resident at Superior for some time, we've gotten quite close to the staff and the residents as well. The aids and housekeeping teams are the most impressive and most caring individuals we've experienced and are quite thankful for their dedication and commitment to the residents. They are truly the communities greatest asset. We feel however that they are not actually appreciated (nor compensated) enough for the continuous very full schedule they have every day and for the number of residents they must care for; seems to me that this team would be the most fully staffed, EVERY DAY, and that their input is sought after regarding operations and patient care responsibilities and that their ability to know that they are supported and not pressed for time so tightly to get through their shift responsibilities with so many residents to care for. IF they weren't the team that they are, this could become a serious deficit. The activities planned for the assisted side are somewhat limited and without much variation. Bingo seems to be the highlight for most; special holiday occasions are typically very nice. Birthday acknowledgements are on the calendar but unlike when we moved in, they no longer make a bid deal for the residents on their special day...and goodness knows, they are all up there in age so every birthday is a big day for them and they want and need to be acknowledged and fussed over. The movies on Sat/Sun afternoon tend to be very old and are held inside the one available activity room chairs not comfortable enough to sit through a 90min movie! Perhaps periodic simulated "drive in movie" events upstairs in the big room near the parlor would be fun...let them drive in in their typical mediums, give them the comfy stuffed chairs to sit in, let them go to the "concession stand" for popcorn/soda/candy/hotdogs. [Name removed] is the very best at planning activities; while she was out on leave the residents had way fewer activities.....they need these a lot and they need more variety. Please give [name removed] the reigns again to be able to plan out more grand events (and give her some help!) The food...……...just not great. Of all the benefits they are provided as part of their monthly fees, the one thing those folks look forward to every day is eating well, seriously. The menus look nourishing but the results are only about 80%. A lot of it is cold, overcooked, and often appears like it is either leftovers thrown together or someone's last minute idea. (breakfast however is the very best meal of the day and is consistently great....except the powdered eggs!) Finally, as sad as the reality is, many folks last days and hours of their journey end while being a resident at this type of facility. The residents have grown over time to be prepared simply by nature of their ages, however, they also become very attached to each other. I have a very strong feeling about this that at SRC they need to be considered and some level of a simple memorial needs to be organized for each and every one of them that pass so the residents can have their time to grieve. To this point, people pass quietly and no one "tells" the residents; no one makes a gentle and tasteful announcement to them that this has occurred; they are left to learn about them from the chain of communication between the residents and then nothing else is said nor done for them. Makes me very sad for the residents left behind. While we clearly appreciate the care given to our mom and our family, the continuous changing of the Admin team has had the most negative impact on the residents with the nursing director changing from a consistent certified care manager to nurse managers to LPN's becoming the director, then moved out the door to advance to the corporate offices. There isn't a consistency in nursing care and the admin team has changed so many times, that the folks who move in to the roles don't get to become familiar with the residents and families before they are replaced again. The corporate entity needs to slow down and reinvest their time in listening to these comments, listening to their residents and listening to their aids and housekeepers. Admin is only as good as the people who support them.....support is minimal because there are not consistent Admin folks in place managing WITH the residents. Making this more of a business vs a home is going to be the downfall for SRC.

Toured this property yesterday. Did not like this property due to: No kitchenette in the rooms. No RN on staff around the clock. The meal times were scheduled, instead of all day dining.

Moderate priced option. Fees reported to increase by $1500 a month went to new animations are completed. Common areas were clean and new paint in the rooms. Not much staff in evidence.