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Since 2000, SRI Management, LLC has provided independent living, assisted living, and memory care with character, compassion, and commitment – their core values. SRI Management, LLC has 55 communities, including Best of Senior Living Award winners, with 1,501 senior living reviews averaging 4.2 out of 5. Through their highly trained community staff and vibrant signature programs such as Artful Dining, Zestful Activities, and Heartful Care, residents enjoy a host of services and resort-style senior living amenities, comfortable apartment-style homes with some pet-friendly senior housing, tailored care plans, and so much more, all in a safe and secure environment.

8.5

Review Score

1,501 reviews
55 communities
Starting from $X,XXX/mo

SRI Management, LLC community listings

Showing 55 communities
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Indigo at Carolina Forest

176 Village Center Blvd, Myrtle Beach, SC 29579

Starting at$X,XXX+ monthly
Photo of Indigo at Carolina Forest
7
7 Photos available
17
17 Floor plans available
9.8
Review Score
40 reviews

The staff will do everything that they can to help you. I will say it took my dad about 1 1/2 -2weeks for him to be comfortable. I would suggest that families encourage the prospective resident to get...

Provides: Assisted Living, Memory Care, Independent Living

The Landing

401 N Alf Coleman Rd, Panama City Beach, FL 32407

Starting at$X,XXX+ monthly
11
11 Photos available
2
2 Floor plans available
9.7
Review Score
18 reviews
Provides: Memory Care

Introducing Panama City Beache's only stand-alone memory care community.Seagrass Village is nestled on 22 acres of lush preserve in Panama City Beach, Florida. We are just minutes from casual and fine dining, shopping, and medical clinics. Additionally, we are a five minute drive to the most...

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Trevi Vibrant Senior Living

11230 Trevi Village Boulevard, Charlotte, NC 28262

Starting at$X,XXX+ monthly
6
6 Photos available
9.6
Review Score
13 reviews

Absolutely the best!! My mom and my father-in-law are there and absolutely love it. The residents are super friendly and have ambassadors to help new residents. Get to know their way around and all the...

Provides: Independent Living

Trevi Vibrant Senior Living is a brand new, all-inclusive independent living community located in Northeast Charlotte. Amenities include exercise and fitness facilities, a Pickleball court, library, and beautiful chapel. Flowing from the amenity spaces are two outdoor courtyards that provide...

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The Beacon at Gulf Breeze

4410 Gulf Breeze Pkwy, Gulf Breeze, FL 32563

Starting at$X,XXX+ monthly
16
16 Photos available
6
6 Floor plans available
9.5
Review Score
56 reviews

My Step Mom and Dad are both at the Beacon at Gulf Breeze. The facility smelled clean and the staff seemed happy. Most of the MC facilities that I toured smelled like urine and the staff seemed tired. After...

Provides: Assisted Living, Memory Care

The Beacon at Gulf Breeze is a superior Retirement, Assisted Living and Memory Care Community, providing our residents access to programs that promote well-being, security, longevity, family and self-worth. Our community has 70 apartments for individuals seeking an active, but simpler lifestyle....

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The Colonnade at Carrollwood

13550 South Village Drive, Tampa, FL 33618

Starting at$X,XXX+ monthly
15
15 Photos available
2
2 Floor plans available
9.5
Review Score
51 reviews

From the moment you walk in to the moment you leave, everyone is smiling and happy! the front desk conceirge is wonderful and friendly, you can tell everyone there cares. It really feels like home. It was a...

Provides: Assisted Living

Build Your Best LifeYou’ll find that our Tampa area community is built from the ground up for one thing: you. Each of our spaces, from your personalizable apartment to our large, carefully decorated community living room, is built to maximize that home sweet home feeling. We are located in...

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Sunflower Springs - Trinity

2300 Welbilt Blvd, Trinity, FL 34655

Starting at$X,XXX+ monthly
20
20 Photos available
13
13 Floor plans available
9.5
Review Score
51 reviews

Very clean & upscale community living. Residents seem happy & enjoy the activities. Helpful, friendly staff. Dining is not gourmet, but home style. The only complaints are that they need more staff, & the...

Provides: Assisted Living, Memory Care

Heron Club at Prestancia

3749 Sarasota Square Blvd, Sarasota, FL 34238

Starting at$X,XXX+ monthly
10
10 Photos available
3
3 Floor plans available
9.5
Review Score
52 reviews

The faculty and staff make my mom feel very welcome and safe. They really take time to talk the residents and get to know their behaviors so they can tell when something is off.

Best Meals and Dining
Provides: Assisted Living, Memory Care

Across from the old theater at Sarasota Square Mall, at Prestancia at Palmer Ranch, sits a beautiful community where you can enjoy the feel of luxury living while receiving the benefits that assisted living has to offer. Artful Dining, Zestful Activities and Heartful Care are some of the...

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The Pointe at Ocean Boulevard

2750 SE Ocean Blvd, Stuart, FL 34996

Starting at$X,XXX+ monthly
9
9 Photos available
9.4
Review Score
35 reviews

The staff at the Pointe were very nice. Mom was there for a couple of nights. She is too independent for this facility. I think with prepared meals, she would eat, take a nap, eat again and then take another...

Provides: Independent Living

The Pointe at Ocean Boulevard is a beautiful, 150-apartment Retirement Living Community centrally located.The Pointe is a well-known and admired community whose roots took hold over 25 years ago, when Martin County was much quieter and far less populated. Now, a quarter of a century later, its...

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Sunflower Springs LLC

8733 W. Yulee Drive, Homosassa, FL 34448

Starting at$X,XXX+ monthly
19
19 Photos available
4
4 Floor plans available
9.4
Review Score
10 reviews

The staff is very friendly, and my mom has adjusted really fast. I live real close and I go often and they always have something going on for the residents. They have a bus and they take the residents to...

Provides: Assisted Living

Canopy of Duval Station

1035 Starratt Rd, Jacksonville, FL 32218

Starting at$X,XXX+ monthly
11
11 Photos available
6
6 Floor plans available
9.4
Review Score
15 reviews

Facility/staff try to get residents engaged into activities. They also take the time out to talk to residents by knowing everyone's name. This facility isn't so large that people will be not taken care of....

Provides: Assisted Living, Memory Care

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Canopy at Walden Woods

2051 Walden Woods Dr, Plant City, FL 33563

Starting at$X,XXX+ monthly
16
16 Photos available
4
4 Floor plans available
9.4
Review Score
48 reviews

The staff work well with us to take care of Mom with her challenges. Yes, we would recommend this community to other families based on the experience we have had so far .

Best Meals and Dining
Provides: Assisted Living, Memory Care

The Canopy at Walden Woods is an Assisted Living and Memory Care community featuring the highest standards in dining, activities, and care, offering upscale amenities, Chef-inspired dining, and a myriad of activities promoting physical conditioning and mental wellness.Assisted LivingWhether you...

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Seagrass Village Panama City Beach - Independent Living

201 Seagrass Drive, Panama City Beach, FL 32407

Starting at$X,XXX+ monthly
20
20 Photos available
4
4 Floor plans available
9.3
Review Score
17 reviews

Once a month friends come for lunch. 6 - 7 of us. We all enjoy soup, sandwiches, salads, beverages, and delicious desserts! Yesterday, [name removed], the employee of the month was our server and he proved...

Provides: Independent Living

• 24/7 Security, featuring 42 independent living villas over 1800 sq. ft. each, 3 story/90,000 sq. foot independent living apartments. •Age is 55 yrs. and older •Blue Heron Dining Room featuring Restaurant-Style menus and service•Private dining room•Social hour at The Summer Wind Bar &...

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Aspens at Fort Collins

3150 Rock Creek Dr, Fort Collins, CO 80528

Starting at$X,XXX+ monthly
15
15 Photos available
9.3
Review Score
26 reviews

The staff seems very friendly and helpful. Answered all of our questions. We were mostly just trying to deal with my mother-in-law and getting used to trying to unlock her door, etc. The activities...

Provides: Memory Care

Aspyre Rock Creek is a secure memory care community that believes that dementia and Alzheimer's no only affect the person diagnosed but the entire family. We are committed to providing a safe environment while specially trained care and community staff work to enhance health, dignity,...

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Superior Residences of Panama City Beach

95 Grand Heron Dr, Panama City Beach, FL 32407

Starting at$X,XXX+ monthly
25
25 Photos available
4
4 Floor plans available
9.3
Review Score
38 reviews

They try super hard to include my sister(and that isn't easy). I realize it is hard to please everyone, but I think pleasing the residents at mealtime should be a priority-the workers appear to get...

Provides: Assisted Living, Memory Care, Independent Living

Harpers Station Gainesville

15951 Loves Mill Ln, Gainesville, VA 20155

Starting at$X,XXX+ monthly
1
1 Photos available
19
19 Floor plans available
9.3
Review Score
16 reviews

What sold us on Harper station was that all three meals are prepared for Independent Living folks. Also, the fact that you can bring in nursing Aid assistance in small time increments into your independent...

Provides: Assisted Living, Memory Care, Independent Living

Magnolia Bridge at Murrells Inlet

1056 TPC Blvd, Murrells Inlet, SC 29576

Starting at$X,XXX+ monthly
17
17 Photos available
18
18 Floor plans available
9.3
Review Score
30 reviews

Friendly, competent, and efficient. 100% without reservation we would recommend this community to other families based on the experience so far.

Provides: Assisted Living, Memory Care, Independent Living

Magnolia Bridge at Murrells InletMagnolia Bridge at Murrells Inlet is the newest senior living community in the Murrells Inlet area that offers Independent Living, Assisted Living and Memory Care. We began construction in 2022 and welcomed our first resident in the spring of 2023. Many of our...

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The Village at Southlake

123 Gibson Rd, Lexington, SC 29072

Starting at$X,XXX+ monthly
14
14 Photos available
9.2
Review Score
43 reviews

It's a nice facility and the residents all seemed happy and friendly. The Director was not very helpful when we were trying to get mental health for my father-in-law. They just washed their hands of him when...

Provides: Independent Living

The Village at Southlake is a senior community located in Lexington, South Carolina, in Lexington County, which offers superlative independent living. From the second you first enter the community you'll know there is something special about The Village at Southlake, from the care free atmosphere...

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The Canopy at Boynton Ridge

54 Battlefield Canopy Circle, Ringgold, GA 30736

Starting at$X,XXX+ monthly
20
20 Photos available
4
4 Floor plans available
9.2
Review Score
14 reviews

Hate that it was time for my best friend to choose a new home I know it has to be a very difficult time in life when you have to go live with strangers So you must pick a loving clean and safe one I have...

Provides: Assisted Living, Memory Care

The Canopy at Boynton Ridge is an Assisted Living and Memory Care community featuring the highest standards in dining, activities, and care, offering upscale amenities, Chef-inspired dining, and a myriad of activities promoting physical conditioning and mental wellness.Assisted LivingWhether you...

... Read more

The Pearl of the Shoals

2904 S Wilson Dam Rd, Muscle Shoals, AL 35661

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
19 reviews

Bright, open facility. Feels welcoming. Staff is very friendly and treats your loved one as if they are a part of their family. Love the staff, how they treat my mother in law and try to get her involved.

Provides: Assisted Living, Memory Care

The Pearl of the Shoals offers assisted living and Alzheimer’s and dementia care while providing abundant services, conveniences and amenities. And there’s always the security of knowing that our staff is on-site 24 hours a day, seven days a week.As an assisted living resident, you can enjoy the...

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Trinity Hills of Knoxville

4611 Asheville Hwy, Knoxville, TN 37914

Starting at$X,XXX+ monthly
12
12 Photos available
9.2
Review Score
59 reviews

I would recommend. Friendly staff who really cares about the residents, whether Assisted Living or Memory Care. Trinity does send out questionnaires periodically and families can address any issues at that...

Provides: Assisted Living, Memory Care

Trinity Hills of Knoxville provides you with the very best in achieving an independent lifestyle through a warm and friendly community. Situated in the foothills of the Great Smoky Mountains in East Knoxville, Tennessee. Our community offers assisted living and memory care. We’re located within...

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Sanders Glen

334 S Cherry St, Westfield, IN 46074

Starting at$X,XXX+ monthly
11
11 Photos available
3
3 Floor plans available
9.2
Review Score
17 reviews

I can't say enough good things about Sanders Glen. The staff was so welcoming and made the transition to assisted living as easy as it could be for my mom. It's definitely not the fanciest place in town, but...

Provides: Assisted Living

Friendly, clean and home like. These are the most common descriptions given by both residents and visitors to Sanders Glen assisted living community over the years. Tucked back in a quiet residential area near downtown Westfield, Sanders Glen offers a neighborhood feeling to longtime residents...

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The Colonnade at Beckett Lake Clearwater

2155 Montclair Road, Clearwater, FL 33763

Starting at$X,XXX+ monthly
16
16 Photos available
4
4 Floor plans available
9.1
Review Score
59 reviews

The reassurance that the first week will be slightly confusing but the staff has been through this with the other residents and the newbie catches on quickly. The foods they like are made specifically for...

Provides: Assisted Living, Memory Care

When you’re here, you’re home.Are you looking for a senior living community where you can redefine your independence? At our community in Clearwater, Florida, you can do just that. You’ll have the care you need when you need it all on one campus with Assisted Living and Alzheimer’s and Dementia...

... Read more

Hunt Trace

1600 Hunt Trace Blvd, Clermont, FL 34711

Starting at$X,XXX+ monthly
19
19 Photos available
8
8 Floor plans available
9.1
Review Score
32 reviews

Staff was super friendly and attentive. Admin staff was dealing with new ownership so be forms and policies but were open to working with us to get Dad admitted quickly. Food was great but activities were...

Provides: Assisted Living, Memory Care

Superior Residences of Clermont has provided exceptional service & care for the residents of South Lake County with both Assisted Living & Memory Care. Opened in 2003, Superior has been the Assisted Living of choice for over 10 years. Our community is located in the heart of Clermont on...

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Creekside at Three Rivers and Creekside Villas

2744 Ashers Fork Drive, Murfreesboro, TN 37128

Starting at$X,XXX+ monthly
9
9 Photos available
9.0
Review Score
73 reviews

Everyone has been kind and truly caring. It doesn't seem to be artificial. The care has been very good. It is sometimes hard for me to call and get hold of someone on the weekend but my parents wear a call...

Provides: Assisted Living, Memory Care

Creekside at Three Rivers Assisted Living opened in June of 2010. We are proud to have been voted 'BEST ASSISTED LIVING IN RUTHERFORD COUNTY' for the second consecutive year in a row. At Creekside at Three Rivers Assisted Living, we provide comfortable living areas, cozy parlors, an intimate...

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Creekside on Whipps Mill Road

9701 Whipps Mill Road, Louisville, KY 40223

Starting at$X,XXX+ monthly
12
12 Photos available
9.0
Review Score
29 reviews

My mother still resides at Creekside and we couldn't be happier. The staff is kind and considerate. The food is good which is a big deal to my mother. We did recommend to a friend and his Mother in Law...

Provides: Assisted Living, Memory Care

This community does not fulfill the legal definition of Assisted Living in Kentucky. A Place for Mom uses the term "assisted living" to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state...

... Read more
Viewing 1-25 out of 55 communities

Reviews
for SRI Management, LLC

8.5
Review Score
1,501 reviews

Review Score

1,501 reviews
8.5

Out of 10


5 star

56%

4 star

27%

3 star

8%

2 star

5%

1 star

7%

A Place for Mom has scored SRI Management, LLC with 8.5 out of 10 using our proprietary review score based on 595 reviews in the last 2 years. Over all time, SRI Management, LLC has 1,501 reviews with an average "overall experience" of 4.2 out of 5.

Overall Experience
832
392
119
62
96
Date Submitted
156
308
595
Reviewer
138
1,032
282
21
Care Received
0
814
187
500
1341-1360 of 1501 reviews
Sort by

2.5
Anonymous - Family/Friend
Assisted Living
December 1, 2020
Verified Review
My Review

My loved one was able to participate in more activities they enjoyed. My loved one fell during their stay at Ashbrook Village. Ashbrook ended up having to send my loved one to the hospital. The community charged us for two months, even though my loved one wasn't there for that entire period. Ashbrook Village had good food, and nursing aides.

Cleanliness

4

Friendliness

3.5

Care Services

3

Activities

2

Value for Cost

4


2.5
Robert Dean Boman - Family/Friend
Memory Care
March 20, 2020
Superior Residences review

The location is near my home, about 5.2 miles away. This review is in regards to the memory care section. The outside looks very good but I was not able to go back and try out a meal prior to placing her in this location. I understand why after seeing the meals. I have been in a couple medicaid only facilities and the meals are better there. I had a major issue getting the medication she is to take straightened out. After taking in a heating pad initially, it was taken away as there was not an order. I did get an order and they have not found the heating pad yet. I will probable take in another one. There is a lack of discipline among the workers as they play their music and they congregate together and not checking on others who are in their room. The place is clean. There is an activities chart on the wall but all the times I have been in there the only activity is music and trying to get the residences to also sing along. The TV is going all the time.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.5
Anonymous - Toured community
Memory Care
March 15, 2018

I recently visited this community with my Dad. The building and grounds are very nice. It is apparent they have spent more money on the grounds than the building, there are several issues on the inside that I would have addressed before the outside. The people taking care of the Residents are very friendly and seem to really care about each Resident. The people I met and talked with only wanted to talk about how many things they were doing like trips out of the building and parties. I thank that is really good. But, I'm looking for a place to take care of my Dad. I'm a little hesitate about a place that has three people responsible for activities and only 1 Nurse. I will continue to look, but Ashford Court will remain on my list as a possible.

Cleanliness

2.5

Friendliness

2.5

Care Services

2.5

Activities

2.5

Value for Cost

2.5


2.0
Anonymous - Family/Friend
Assisted Living
June 27, 2025
Verified Review
our experience- would not recommend

The facility was chronically understaffed and as a result, my father was left alone and ignored for large parts of the day.


2.0
Mischelle G - Family/Friend
Assisted Living
June 20, 2025
Operational Failures Alert

My loved one is a resident there. There are many issues that need to be addressed. I can't recommend them. You may email me at [removed] and I will share my experience with you privately. Best of luck in your search.

Cleanliness

1

Friendliness

4

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

3


2.0
Anonymous - Family/Friend
Independent Living
June 19, 2025
Verified Review
Senior Living Apartment with Limited Services

The management is non existent the last few months. Terrible communication. Many residents are very upset. They just treated my family member like a number. Had a massive fall and broke his arm on a fall. Never once called to check on him to see if he was okay. Then argument over termination of his lease. Poor management and staff was more caring when cleaning out his apartment.


2.0
.DKJ - Family/Friend
Assisted Living
May 29, 2025
Verified Review
Disappointed

They were extremely understaffed when my dad was there. They had one CNA that was assigned to my dad's floor, who couldn't lift because of a bad back. She could not help my dad do anything from getting in and out of bed to dressing, etc. The same CNA left my dad in bed several mornings until he missed breakfast, and the PT or OT showed to get him up and dressed. I questioned admin about it many times and nothing was done. We loved the nurses. They were amazing!! I was very disappointed compared to what we had been promised/told before moving dad. Sadly, he passed away only 3 months after being at Westhill. I'm heartbroken, yet happy that he is in a better place.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

2

Activities

4

Staff

2

Value for Cost

3


2.0
Anonymous - Family/Friend
Assisted Living
May 14, 2025
Verified Review
Superior Residences of Panama City Beach

My biggest concern was the safety of my wife. She had her own room on the second floor and was found to be one who tried to get out of the facility. I was informed of this and they put her in extended care during the day which is quite secure. On the sixth day I was informed she had opened the window about two feet in her room and was attempting to climb out. I asked why the window wasn't locked and said is was against their policy. I informed them of my policy and removed my wife from that facility. I have realized that she was misdiagnosed by their doctor and should have been in extended care from the beginning.


2.0
Linda C - Family/Friend
Assisted Living
May 13, 2025
Avoid at all costs

My husband was in this facility for one-month and he hated it. On his first night, his room was cold and no one checked on him. The thermostat did not work and no one showed him how to work the wall heater. I never saw the director of nursing check on him the whole time he was there. (It seems like the” assisted “ living was in name only). His TV was not hooked up for over a week because the maintenance man was out for medical reasons and there was no substitute. The toilet was dirty when he moved in and we had to get someone to clean it. The staff in the dining was respectful, and kind. The medication technician was also always respectful and very kind to him. The administrative staff was less than attentive to any concerns or requests made. My husband was wheelchair bound, and yet he was given a room on the 3rd floor. In case of fire, we were told that someone would go and bring him down in the elevator in spite of the sign that clearly states in case of fire use the stairs.

Cleanliness

2

Friendliness

1

Meals & Dining

4

Care Services

2

Activities

1

Staff

2

Value for Cost

2


2.0
Haywood L - Family/Friend
Assisted Living
April 22, 2025
An accident waiting to happen

Poor value and poorer management. Oh...the "gourmet" meals: New York Style Coney Island meal. How about a regular size, hard to chew, dog with bun...and some chili splashed on it. Wow...delightful. Evening meals are the worst. Why would you feed seniors with a rubber hot dog (hard to chew) and chili when they have digestion problems at night! Oh...and try to catch an office staff person after 130 PM on Friday. Or try 245 on Tuesday PM. No luck. Have you ever had to call at 2 AM because you can't reach a sick loved one...BECAUSE NOBODY PICKS UP THE PHONE...even though a new phone system was just installed. Oh...price increases are a regular part of operations. My loved one, who has dementia, received a note in the mailbox that said...hey...we are gonna raise prices. He threw it away. It wasn't until our accountant raised a red flag. And let's not forget the new golf cart, the new furnishings, the new everything...and who pays for all that? Folks...they are gonna sell Creekside...fyi!

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

4

Activities

2

Staff

2

Value for Cost

2


2.0
Robin J - Family/Friend
Assisted Living
April 10, 2025
Verified Review
Review for Village Veranda

Not what it was advertised to be! It is very clean. The people who live there are friendly however the management is NOT. They really don't care about anyone there. Staff is the worst. They will tell you anything to get you to move in and afterwards they don't care at all. Food - Again false advertising. The activity Director is the only person there that actually cares about the residents.


2.0
Anonymous - Family/Friend
Memory Care
March 26, 2025
Verified Review
Superior Residences

Quality staff is being replaced by a constant turnover of 'agency' workers. Management claims 'open door' policy but refrains from contact with families. Management actually discourages staff from communicating with family. Very little personal interest in residents is shown by management. Atmosphere of 'fear of job loss' shown by remaining staff. 4.5 months was enough for us to remove mom from a toxic environment.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

2

Activities

2

Staff

1

Value for Cost

2


2.0
Anonymous - Family/Friend
Memory Care
March 25, 2025
Verified Review
Not enough staff

It could definitely be a great place if they had enough staff to patient ratio there is like two staff members per 20 I think, so these residents are not being checked on when they're in their rooms. It's impossible to care for that many people with only two staff members. The doors to the rooms are extremely heavy for elderly people to open and close. My mom could not get in and out of her room. She didn't have the strength to open the door and close it. It's very heavy. The rooms are very clean. The facility is very clean. The food seemed to be good. They gave them plenty and all they wanted to eat however, not enough staff to push fluids, again you have two staff members trying to feed six or seven people that cannot feed themselves so by the time they get around to everyone, the food is cold. I witnessed this on a daily, feeding one person at a time and then getting to others and the food is extremely cold that's not acceptable for the amount of money that you pay for your family members care. One other huge problem is they have nurses aids giving medication's. I didn't even think that that was legal, but it may be in this day and time which is also unacceptable these ladies and gentlemen have no idea what they are administering to residents and again the medicine was never given on time because they have so many residents. The activity director was amazing!

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

4

Staff

3

Value for Cost

3


2.0
Suzanna - Resident/client
Memory Care
March 6, 2025
Looks aren’t everything when you are 90

MB is a huge facility for assisted living and offers good food and friendly staff and lovely decor. But the memory care unit was a second thought obviously. There was absolutely zero “ Memory Care” when my 90 year old mom was there for a little more than a month. The floors are watched by CNA’s and Med Techs for the most part. When you do have the service of an actual RN or one in training, they did not exhibit an understanding of or training for Dementia. Residents wander in and out of rooms and I even saw a resident slap a woman her second day Magnolia, she later fell from her wheelchair on the patio alone, her blood was left behind for all to see, for days. A med tech once told me that every time mom yelled for help, they would record it and have her meds increased! I am grateful for Hospice, they were mom’s only saving grace besides my being there daily to check on her. Magnolia should close the memory care unit and stick to what they do best. A huge disappointment for us.

Cleanliness

2

Friendliness

3

Meals & Dining

5

Care Services

No data collected

Activities

No data collected

Staff

1

Value for Cost

No data collected


2.0
Pat M - Family/Friend
Memory Care
February 18, 2025
“Care” is minimal.

There is a shortage of staff and care is minimal. Since [date removed] admission, he has had one shower given by staff. I have given him all others. We were promised two a week but I’ve heard every excuse why they can’t do that. I shave him, clean his dentures and many times when I come his walker is no where near him and he has fallen often because they don’t seem to care to remind him he needs it. There is no nurse after 6 p.m. I can’t begin to list all of the items that have come up missing since he’s been there, many in the first week. His glasses, hearing aids, jacket, shoes, throw for his chair, and the one most disconcerting, his wedding band which he has never removed since he retired. I was able to locate his hearing aids at the bottom of a wastebasket. His legs and feet are so very swollen from sleeping so much sitting up in a chair without elevating the foot rest, that they now are seeping. They were not this way upon admission. I would not choose this facility again.

Cleanliness

3

Friendliness

3

Meals & Dining

4

Care Services

2

Activities

2

Staff

2

Value for Cost

2


2.0
Mary - Family/Friend
Assisted Living
February 15, 2025
Do not recommend for assisted living

The facility is attractive and clean; has varied activities; is fair with not overcharging points and that is where it ends. Regarding assisted living, the facility performs poorly: inadequate staff:resident ratio; some staff can be dismissive toward residents; food was good until they hired a new lead “chef” and is no longer quality; not sufficiently knowledgeable in medically-involved resident care; high direct care staff turnover; considerable lack of communication between staff, residents, and families; and poor response time. I do not recommend for assisted living services.

Cleanliness

5

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

4

Staff

2

Value for Cost

2


2.0
Carrie Fletcher - Family/Friend
Assisted Living
January 23, 2025
Terrible housekeeping and cleanliness within building

Our dad lived here, last week the building had been in quarantine we walked into dad's room and it was horrible the condition it was in. Old food everywhere in containers. Bed sheets soiled with feces as well as on the carpet. It was extremely unacceptable. We as family spent 90 minutes cleaning the apartment. When management was approached all I got was excuses and I'm sorry. No charge in protocol will take place very disappointed in this facility

Cleanliness

1

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

5

Staff

4

Value for Cost

4


2.0
Toni T - Family/Friend
Assisted Living
December 20, 2024
Promises promises

“Fine cuisine” is advertised with a “restaurant style menu”. It is not… it is take it or leave it with average food at best. Cleaning staff is spotty and does an occasional good cleaning. Not “upscale”, just newer than its competitors. Additional charges are added at a generous rate.

Cleanliness

3

Friendliness

4

Meals & Dining

1

Care Services

3

Activities

2

Staff

3

Value for Cost

2


2.0
Anonymous - Family/Friend
Assisted Living
November 20, 2024
Verified Review
Things to know for those that require additional care.

1) Management doesnt respond to concerns unless it's in their interest. Does not respond to emails or phone calls, however lower level personnel usually respond. 2) Management appears to prioritize financial objectives over the best interest of the occupant. 3) The Memory Care Unit is horrible. It desperately needs to be updated with newer furniture as the existing decor looks like it was procured from a thrift store. 3) MC staff exhibited minimal interaction with the residents. Usually one person sitting in the back of the room telling the residents to stay seated - I observed no activities during my visits and multiple people asleep with their heads on pillows seated at the kitchen table. 4) I had multiple visits to the MC unit where there was no staff present to oversee the residents. 5) My mother was basically unsupervised while in the AL portion of the facility at night. This makes no sense since the initial objective of this arrangement was mitigate the fall risk. Not sure I understand unless the objective was to either get rid of her because they couldn't meet her needs or they wanted to keep her monthly payments coming. 6) Absolutely no security in this place. The front desk is a joke -anyone can walk in and have the run of the place. 7) No effort to coordinate with the various caregivers (Nurse, PT, occupational therapist, etc) to formulate a care plan for those that need it. When I asked about this no satisfactory answer except awesome people want to make us look bad and you need to utilize our caregivers 8) Management and most of the staff will go out of their way to avoid you during a visit - strange! This facility can be so much more than it is - what a shame. We now have my mother in facility where they put the residents first - what a change.


2.0
Anonymous - Family/Friend
Assisted Living
October 14, 2024
Verified Review
My family's experience-I would not recommend.

Lack of communication with the family. I only heard from someone when it was negative. At the [community name removed] I am kept in the loop on everything. For example, when she refuses to take her meds, or requesting permission to give her a Covid or flu shot. They also includes me in the monthly meetings via teleconferences I never experienced anything like this at Heron East. On a positive note, I had a lot of good experiences with some of the staff.

Cleanliness

2

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

2

Staff

2

Value for Cost

2


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