SRI Management, LLC

Good community, didn't have a warm feeling and felt more like a number to me during the tour.

Good community, didn't have a warm feeling and felt more like a number to me during the tour.

Initially I was very pleased. We were very encouraged with the admissions process and everybody that helped us. But it took an unfortunate turn, and I was left with a lot of questions about the care that was being provided.

When we moved my loved one into The Canopy at Warner Robins they were fully staffed with no issues. Within a week, one by one people started leaving. Before my loved one moved out there were only 2 ladies on the day shift that were working part time and they were the best ones there, the others were not the best. The weekends were especially hard and they brought in agency employees to try to help. Unfortunately since they were short staffed, that affected other areas of the facility and we were disappointed with the experience overall.

It's a very nice facility. The residents seem to be happy. You do have to stay on top of the staff to make sure things get done. The meals and dining is nice, my loved one enjoys the variety of choices offered. The activities are good. My loved one enjoys their movie night, happy hour at 330pm, outings to do some shopping, as well as arts and crafts. The only issue seems to be medication management.

The biggest issue we have had with The Canopy is responsiveness from the staff and overall communication. There was not a lot of direction on medications and how that all works. I think they could have done a better job with explaining everything up front and helping to assist to make things run smoother.

Sometimes when you walk in, there is nobody there so anyone can just walk in and we thought that was kind of shocking. I think they could use improvement on communication to families on things that are going on within the facility. Overall it is a nice place that is clean and the staff members are friendly. I just think there are some things that they could improve on.

I would recommend you find another community. The quality of care and the staff ratios are awful and these are some of the reason I suggest another community for your loved one. They didn't have activities for memory care residents. The only thing they did was watch tv.

Our family had an in person tour and the people were very nice there, but it was not as clean and the layout was just not going to work for our loved one.

The people we met on our tour were nice, and everything was fine overall. The facility wasn't finished though, so we didn't spend a lot of time there, and it was kind of hard to get a feel for it. When we found out that the rooms would have just a little refrigerator instead of a full size one, my loved one lost interest.

With this community we walked in and there were fans in the foyer. The roof goes to the top of the building and it was really hot. The rooms were also not designed for ease of movement.

Very clean, food fair - could be improved - staff - too few need to hire more - needs increase in activities for residents.

When we looked at Indigo at Carolina Forest it was not open yet so we could not really get a good feel for what it would be like.

Clean. Food was ok could improve. Need more associates with having long wait times.

Summer Vista was our second choice, we did really like this facility. But after a couple of other tours, we found another place that was a better fit for our loved one.

There is a lot of change and turnover going on with all of the staff members/management, they are short staffed.

we were not able to tour this community but we did get a chance to meet with them. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.

The place is very clean, and the food is good. We also like the size of our loved one's room for the money. Activities are pretty good but could maybe use more variety. Beyond that, we've had some issues overall. Billing is very random, and you should consider having in writing what the month to month billing is going to be. We've also been having some care issues. When our loved one needs something, she has to ring the call bell over and over to get a response. They've had a lot of turnover and have therefore had to utilize contract nurses and aides . With any concerns I've voiced to them, I feel they were unresponsive and just didn't seem to care. Everything is like pulling teeth. I feel like once she went in there, everyone's attitudes changed, and it wasn't what it was portrayed to be. The admissions person is very sweet and nice, and I was very taken with her and the community, but I felt like after they hooked you, they just no longer cared.

Covid made things difficult, the activities were limited due to all of the restrictions. Through time the communication got better however it was just not a good fit our loved one.

My mom has been disappointed with The Pointe at Ocean Boulevard. The cleaning ladies do not clean her room like they are supposed to and they mix up her laundry. She said the food is awful so we usually take her out to get food or bring her meals. I think they are very short staffed and we have not had the best experience.