SRI Management, LLC

Did not stand out. Long distance from Nashville but pretty much similar to many other facilities. Program is not robust, If I remember correctly, food is cooked elsewhere and brought in on trays similar to hospitals. Not exactly a family homey feeling.

We will not be choosing Heritage. The property seemed well kept, but the atmosphere of the building seemed gloomy, in spite of large windows. The outdoor area for the memory care patients was small, with no place to get out of the sun, and nothing to do. Outdoor activity is important for my Mom. The number of clients was small, which would limit the number of people my mother could interact with. The eating area for the memory care patients seemed like an after-thought and was just stuck in front of the entry to that area. The tablecloths didn't fit the tables, and were just folded in half to make them usable. Not that important in itself, but seemed to indicate a lack of attention to detail. Overall impression was that the staff was professional, the facility was ok, but not the choice for us.

This facility was just fine. The facility was fairly well maintained, although there was a significant lack of aesthetics. The facility looked a bit older as well. The staff were friendly, which I liked about this facility.

I toured this community for my father, and his needs. Everything went well overall. The community looked nice, and well maintained. The staff was informative, and my questions were answered. It was a nice experience, but not the community for us.

I had a good tour of this community. Everything went well, this is a nice community. The staff was very kind.

Trash is not emptied unless I ask for it. Room has not been cleaned. Remote for TV missing. ( Reappears the next day ... miraculously. ) Boxed phone is missing. My sister had to give her a shower.(I am paying extra for Becket Lake to shower her) Clothes were not washed until I asked for it late Friday evening when I brought her back from a day out,

This facility was nice but seemed slightly run down. The staff member that I met with was nice but didn't have all of the answers to questions that I had.

I did not like this place it is too old and they only have Studios . It is not a place for the my husband parents

I am expecting things to improve at Beckett Lake. They are in the middle of a transition to a Brookdale community, and a major remodel, so everything is in disarray. With all of the changes, things are falling through the cracks. We have shown up for activities listed on the daily calendar, and there is no one around. The TV in the lounge doesn’t work. There have been several maintenance issues. Laundry service is supposed to be included, but when they have done the laundry, the clothes come back unfolded in a wrinkled pile. They seem to be short staffed, not enough Aides for the number of residents. Overall it has been a difficult transition, but the staff is really friendly and they seem to be genuinely interested in the welfare of the residents, so I’m hopeful that thing will improve when the remodel is finished.

This is an independent living facility, care services are not provided. The apartments are a good size and provide adequate storage space. The kitchen, although small with few drawers and cabinets, is adequate since the apartment residents are required to pay for 3 meals per day. The cleaning services are inconsistent, especially if your service is on a Monday. You are not permitted to request a new cleaning person if the one assigned to you does not meet your standards. The most disappointing aspect of the facility is the food quality and preparation. Breakfast is usually the most acceptable meal. Lunch (main meal) and dinner choices are limited, often unhealthy, repetitive and poorly prepared (too salty, served cold, covered with gravies, overlooked). Residents who have the initiative and social skills can keep busy on site. They can organize activities in space provided. Some activities are set by the social director. She is often busy providing many other services; occasional, bus driver, front desk substitute, etc. There are off site shopping, lunch, and other trips for residents who have few mobility issues.

We liked the look of Southlake and the friendly people - staff and residents smiled and greeted us in the hallways. Mom liked that the common spaces were smaller, providing intimate spaces for groups like arts & crafts or for sitting and reading. Every apartment has a small kitchen and its own laundry facilities with larger machines available for blankets or comforters (in common laundry rooms). This is an independent community but there are many residents who use walkers. We were surprised that the curbs around the building didn't have accessible ramps or cuts to accommodate those. We were told curb cuts will be done in the near future - we hope they will provide dedicated spaces for walkers or wheelchairs to access the parking lot or grounds. The one curb cut we saw was in front of a parking space where a car was parked, blocking access. We like the idea of renting an apartment and "aging in place" although it was stressed that only short term care would be allowed since they are not an assisted care facility. We hoped that if/when Mom needs help showering or dressing for a few hours a day (no medical care involved) that she could still live there. Not sure that's as accepted as it has been at other places we visited. The spaces felt quite open, but we were disappointed there were few balconies available in the apartments. Storage was a big concern; not much closet space and no storage units/spaces provided on site.

The community is lovely & clean. The staff is kind & friendly, but not always timely in providing care. My father needs near total care and my mother has had to call many times to remind them to take him to meals & assist him to bed . At first I thought my mother was exaggerating the lack of offerings and small portions on the dining room menu, but I saw it for myself the last 2 times I visited. Have discussed these concerns with management, with minor improvement seen. Hoping for the best!

no room available and cost was much higher

The lowest listed price for a small studio is $2100.00 a month. But when entering, you will need to pay an extra non-refundable "community fee" of $3,000.00. If you are incapable of taking your meds., you will be charged another $250+ a month for them to administer them. If you need any level of care over the very minimum, it will be more than $300/ month more. So beware BEFORE you sign on.

$5000 down, $2550 per month 1st person and$1,000 for second. If med management only 250.00 per person. Charge if trays delivered to room. Can tour weekends, just stop by

I didn't care for because it was too quiet. It's for a lot of patients that have advanced dementia. There weren't enough activities to keep them full of life.

We knew that was going to be temporary, it was too expensive to stay and not enough privacy. I think that it was kind of difficult for her to get help sometimes and get attention when she needed to go to the bathroom. I don't understand why she couldn't have a bedside toilet when she was having such a hard time with incontinence. It really depends on what you are looking for, and we didn't understand that at the time. They do almost no rehabilitation, and that is really what she needed.

Assisted living only. No skilled beds

Actually, after speaking with [name removed] (director) and [name removed] (medical) my rating is now 2-3. My mother has been paying for additional services (almost the most that can be paid) and she has fallen 3 times in less than a 30 day period. She moved in [date removed]. We are now seeking other alternatives for my mom.

Overall, [name removed] the gal who helped us with the whole move in process was very very good. She really worked with us and went above and beyond to make the stay a good one. Unfortunately, one person cannot make the whole facility great. I was not very pleased with the medical staff, [name removed] was great but he did not work every shift. We had some issues with the other staff, they just did not seem to care as much as they should have.