Spring Arbor Management, LLC

We chose Spring Arbor because my mother lived in several different facilities so I had some comparisons and I also had recommendations from some of my friends. They have companion suites, but each resident has their own room and then they share a bathroom. I do think they could update some of their activities and that is something that I have suggested that to them and they really listened and some changes have already been made. I have been very pleased with our experience and would recommend them to others looking.

The community is only one floor and the community is smaller. The communication is good and they keep us well informed and up to date. I would recommend this community to others based on my experience.

The community is allowing us to visit with our friend. This was great to be able to visit again. The staff is wonderful, they are friendly and respond quickly to any questions I have about my friend.

We chose Spring Arbor of Greenville because it was nicer and cleaner than the others we had toured at the time. The room sizes here are adequate. I would recommend to others looking.

My sister-in-law has been in assisted living at Spring Arbor for 11 months. It has become home for her and she has made friends and feels very comfortable there. The staff is friendly and the care is excellent. They have activities of which she has been a part. She is confined to a wheelchair and the aides are always available for her. I am very pleased with the facilities and the staff.

This community was our second choice. The community we chose was a little closer to family. The staff we met were very kind. The community was clean they allow pets and they seem to offer some nice activities.

I am happy with the community and the staff. The community is clean and always maintained. I am glad to know that she did get involved with the activities that are offered. This is a great community with excellent care. I would recommend other families to this community for a good value and care for there loved one.

The director we met with was fantastic. I spoke to numerous residents along our tour and each of them said how much they love it here. It is an older community and was not quite as bright and cheery of an environment as the community we chose. I think mom would have liked it because she is very social and everyone there was very pleasant both staff and residents. They had lots of activities and good pricing. If this community was maybe a little closer to our home we would have chosen it. I felt that this was a warm and caring place for a loved one.

Mom was being discharged from the hospital and we had to move fast. The Shores staff were friendly, helpful and very courteous. Mom has gotten excellent care overall. The place is very clean, there is lots to do and the food is excellent. Mom really likes it there. All the staff have been excellent except for the activities director who told me bluntly that my Mom belonged in memory care. I told her I was having her tested and would let the professionals decide. She was abrupt, judgmental and unfriendly toward us. She is the only staff member who has seemed insensitive to Mom's needs.

My Husband and I were VERY impressed with the over all tour of Windsor Manor in Grinnell Iowa. When we took My Mother for her visit it was truly a wonderful experience for HER and us. Mom's comment was "I'm NOT going to MOVE from my present apartment. I'm happy here, and like it." SHE was totally not for a tour needless to say a move. We toured on Tuesday afternoon, and she told us she would move. I didn't let her even think it over. Packing up her old apartment started that afternoon and we moved her the following Saturday. The FOOD is very tasty, people are SO HELPFUL, offer to help us in any way they could. Mom has been there for 1 month and is TOTALLY Happy. My family is so HAPPY and PLEASED with every thing and everyone. We are very THANKFUL and Lucky to have this kind of assisted living area for our loved ones. I am and will continue to promoted Windsor Manor----We are at the age where our friends have parents at the age of needing this kind of wonderful facility. I would be more then happy to talk to any one considering assisted living for their love ones. Giving Mom a beautiful wreath for her door made her so HAPPY and WELCOMED.

We recently placed John (Parkinson's and dementia) and his wife, Jane, (profound dementia) at The Shores of Lake Phalen. They had been in independent senior living for several months (many issues) and were moved to Shores in April, to assisted living. Still many issues. Shores advised Memory Care where they are now. Now they are closely supervised and guided. Nurses manage their meds, and they have the in-house Bluestone medical program. We are very impressed and grateful for the compassionate leadership from all the staff at the Shores.

They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't understand how that happens. They have some good people working there that don't feel very appreciated leading to apathy in patient care. It was by far the nicest facility that we looked at in our search

Management and staff here bend over backwards to make residents feel comfortable and at home. The building has gotten a beautiful makeover with new flooring and carpeting and we are awaiting new artwork! I would give this part of the review 5 stars but feel nothing is perfect and there is always room for improvement which management strives for.

My family and I have noticed high turnover in staff at the facility in Winchester. My dad has gotten to know many of the staff members, and they have moved on. It's evident there is a challenge to retain experienced personnel. My dad has consistently raised meals as a concern as well. To be fair, he is very picky, but he has stated many times that the meals "have gone downhill" especially dinner.

Staff is friendly and helpful. Lots of planned activities. But cost is high. I would recommend.

I loved how all the communities were set up based on the patient's healthcare needs unfortunately not all staff is educated on the patient's needs. We were often met with comments about. I never work in this community and I wasn't aware, keeping open lines of communication with the nursing director Helped us to get the care we needed for my father-in-law.

Food was a big thing for us. Mom stopped eating because she didn't like what they cooked. They also pressured her to go and eat in the dining room.

The staff are friendly. They are patient and attentive. They keep the laundry done and bed made. They have activities more so during the week. Mealtimes are very quiet. I wish the staff interacted more or would play music during meals. The mattresses aren't great. The Cottage is very clean and secure.

I feel Spring Arbor of Kinston was a nice place for my mom and the staff was wonderful. They explained everything very well when I toured their facility. Upon my visits or phone calls, they answered all my questions and checked on any concerns. They took great care of her and kept me well informed on her daily progress. They encouraged her to participate in group activities and checked on her often. They have a doctor there weekly and have them check on any concerns about patients they have or I had. The rooms and building were very clean and a nice size. The food was good. Mom was in the memory care unit there. She felt comfortable being there. I felt comfortable placing my mom there and would highly recommend this Spring Arbor of Kinston to others. I looked at a few places in elsewhere and were not satisfied with them and am thankful I found Spring Arbor of Kinston.

This is a special place. So grateful we found it. Advocacy for your family member is important for any facility. The activities and the people who work so hard make it extra wonderful! Admin can be hard to get responses from but everyone here works hard and are nice.