Spring Arbor Management, LLC

Overall great place. Nursing care and organization is not the greatest and they seem to struggle with the food and cooks area but overall good. Based on the experience we have had, we would recommend them to other families.

Would definitely recommend. One reason I picked this community is because of the location.

My father, who has Alzheimer's, has been happy there. They've been very supportive. I would recommend to others.

It's a nice place. Very clean. Friendly staff. Food could be better.

Families MUST visit often, develop friendships so they will always be aware of what's going on that's not seen or told, ask questions, be involved with loved ones care at all times on every level no matter how small.

I would recommend, I just think they have some kinks to iron out as management has recently changed. I feel that communication efforts could improve and staffing to patient ratio in memory care needs to increase.

Dad's room is not always clean when I visit. The carpet does not appear to be vacuumed, the entryway does not appear that it has been cleaned. And the bathroom never seems clean especially the toilet area. Staff is cordial but it's not always available. There are times that I have called and never get a person to talk to on the other end. [name removed] at the reception desk is exceptional! No complaints about the food Dad said he walks the parking lot but I'm not aware of any other activities that he participates in. Value for the money I believe is fair but I don't agree with having to pay extra $$ every month to encourage residents to take their meds

The staff are kind and caring at this facility. It is always very clean. My brother's room is clean and cozy. He has improved on his strength and walking abilities. I am always contacted in a timely manner if there are any issues .

I'd say it's a nice welcoming community. The size of the community is good. It's not too big and it's easy to get around. The staff seem to try and get to know not only the resident but the whole family!

Administrative staff has been great. Based on what my sister shares, the food served is not very tasty. I think that they could have more of a variety on the menu.

Mom passed away a month after arrival at Spring Harbor. She was not at all happy there. But she would not be happy anywhere at that point. The staff tried and. Was willing to work with us just mom was difficult. The management staff was very impressive. They were the reason we went there.

It was a good experience overall. It is amazing how caring and helpful the workers are considering they are short staffed sometimes. I felt like they truly cared about my dad and I would highly recommend Wickshire to others. I only dealt with a couple of people that did not seem very caring or helpful.

I would recommend Spring Arbor gor the care mom receives but she and most residents complain about the food.

I would recommend to others. We picked this community because it was veteran friendly and in her price range.

I would tell a friend the staff, especially the executive nursing, marketing, PT and administrative staff are extremely kind and responsive to any concerns. The facility is very clean and quite frankly, never smells like a hospital or nursing facility. While nothing is perfect, this has been a very good option for my parents. I chose Waterstone on Augusta because of the cleanliness, the friendliness, and the variety of care available. My mother has dementia and needed to come to Waterstone when my dad fell and broke his femur. It was important for me to be able to keep my parents together. Dad was able to continue his rehab at Waterstone after he was released from a rehab facility and mom has been able to stay in an apartment with him. Memory care is available should mom need it, but so far we've been able to manage her care without that option.

Overall the facility was nice and well run. The staff was helpful when we visited. Housekeeping kept up with most items. The communication with family was a little difficult. Maybe setting up a scheduled time to help speak might be good. I would recommend to others.

I think the staff have really good attitudes and have been very welcoming and kind to my dad. We haven't been there long enough to identify any areas for improvement and it is so much better than where we were.

My loved one was previously a resident at Spring Arbor of Wilmington and everything went well. We were very happy with the facility and our experience.

The staff is very friendly and welcoming. The executive director has been there for a number of years, which makes a big difference. And, the staff is very sensitive to the variations in capabilities of the residents. There is a nice enclosed outdoor space, which could be somewhat better maintained...

The activity director works hard to include residents in activities. My mother in law does not ask for help and does not recognize her limitations. She is reluctant to engage in activities and has not adjusted to the facility. The person who does transportation plays the piano in assisted living most weeks on Thursdays so we try to take my mother in law to hear him. She also likes the rides on Mondays in the shuttle to sightsee. The facility was very helpful in working to accommodate the family to move her from assisted living to memory care when it became apparent that she was unable to be in a less restrictive environment after only a couple of days when she tried to leave. My mother in law states that she likes the food and it seems that she is nourished and she has gained some weight. The staff make certain that water and other beverages are given at all meals and they give each resident a warm washcloth before meals for hygiene. My mother in law says that the staff are kind and nice. She believes that she is in a motel even though she has been there for 4 months. The social interaction has been really good for her. The staff and the cottage coordinator for the memory care 400 building have been very responsive to our request for help in getting my mother in law more involved in activities. This seems to have helped her rely less on family for entertainment and we are hoping that this will help her adjust to memory care 400 at Spring Arbor Cary.