Spring Arbor Management, LLC

Patti gave an informative tour, addressed my concerns and displayed a true caring spirit. I was very impressed with the memory care area and facility. Only concern is how Dad will respond to the likelihood of having a roommate.

Patti Knicely gave an informative tour, addressed my concerns and displayed a true caring spirit. I was very impressed with the memory care area and facility. Only concern is how Dad will respond to the likelihood of having a roommate.

Words cannot express my gratitude to Spring Arbor Staff for their kindness and care to my mother.

We moved my mother-in-law to Windsor Manor two weeks ago and both she and her family are happy with every aspect of the place.

We don't really have any concerns at this point. The cost is always an issue, for the whole industry, but they were comparable to others in the area that offer similar services. The outside ambiance of the facility was more naturalistic, and we really liked that.

My wife was in Spring Arbor for only 3 days before she passed on. I could tell by those days that this is a really caring community and the staff is dedicated to the residents. The food is outstanding and the dining experience is well organized. They do not have enough staff to cover the residents there. If I feel the need for a community in the future this would be the one for me!

We have been extremely pleased with the care my father-in-law has received. They are very patient and deal with his confusion and agitation with calm redirection and distraction. Dealing with Alzheimer's can be very frustrating for family members, but allowing someone else to provide his care we can now be his family again. They have an amazing staff an a very spacious locked unit. When we leave him, we know he is safe.

My mom is a resident at The Crossings and I couldn't have found a better place for her to live. Every single person in there has been caring, kind, accommodating and loving. She loves it there, loves the residents and the staff. I have piece of mind knowing she's being well-taken care of day and night. The facility is clean, beautifully decorated and managed well. I am thrilled to have my mom there!

We toured this community. Overall we felt that it was homey and pretty clean. The staff seemed to be pleasant and responsive, and they seemed to have a lot of activities for the residents. Overall we thought it was excellent, and would probably be a good fit for our loved ones.

It's just been absolutely awesome, we are just thrilled. Everyone is ever so helpful, he has settled so well, we are so happy. We had lunch last week it was fabulous. We were so impressed with them, we didn't even look anywhere else. He is very content and very happy, getting along with all the staff.

We are pretty happy with it. We chose this community because the knowledge and expertise of their leasing manager was just outstanding. We also liked the location and the setting with the woods and the lake.

They are doing great, they are happy with the community. I don't have any complaints about anything.

The staff are all very friendly, but there's been a lot of turnover. It's a brand new facility that opened in 2013, so it seemed like they were working out the bugs for a while. It was a little rough at first, but hopefully the new directors will stay! Consistency of staffing is important for the elderly, so hopefully that will happen soon! Other than that, it's a beautiful place! The rooms are big enough to fit furniture! The dining room is lovely and the food is good! Also, they have all sorts of activities and I've seen them actually happen!

This was a nice community, it was clean, and the people were really nice too. It seemed like it was more active than a lot of the communities I visited. I don't know if they actually had more activities, or if it just looked that way, but it gave it a nice feel.

Mary Jass, the rental agent was so helpful and sensitive while helping us. The building is beautiful and everyone is friendly. The food in the dining room was also very good.

Very impressive..staff friendly and informative. Patients seem happy and productive. Clean, odor-free (newly opened), homey. Gazebo and safe "outside" area for patients. Good security. All staff (hands-on as well as cleaning) trained with some ALZ classes.

Brand new property, very nice sized rooms, 1 to 5 ratio as compared to states requirement of 1 to 8. Very nice grounds.

Mom seems to likes the food. Overall, the staff is good and caring. The rooms could use more updating. It would be nice if mom could have more outings, in which she can interact and be more independent.

We chose Spring Arbor because it was all on one level which was important to us since she would be using a wheelchair or walker. Then when we met the administrator and the head nurse, we just really liked the way they communicated. The room size is great, she has the smallest one which is a studio and for her it is more than adequate. We always say that a facility can only be as good as their lowest level employee, I think if they were paid more, some of the aids would care more and that is for any facility, not just this one. Overall I would absolutely recommend to other families who are looking.

I advise families of patients with dementia to carefully keep track of dentures and hearing aids and things like that. Because Spring Arbor is not doing a good job of that for us. And that could be our expectation vs their expectation. But it's still very frustrating. It's a new facility, and they need to do more training and education. The director and management are good. But some of the daily staff don't talk to the patients properly in our experience. I understand that dementia patients can be difficult, but they need to continue to do more training. Overall the facility overall is very clean and nice.