Sinceri Senior Living

I put my loved one there about 7 months ago and I started regretting it about 6 months ago. No dates are on these reviews so I'm going to tell you that it was in [Removed]. Keep in mind that I am there at least 3 times a week so I'll see a lot of what goes on during the day the night and on the weekends. You name the problem and we had it. Stopped up toilets, a small flood in the facility, medication management was disregarded from the nursing staff and the doctor that comes in once a week. I took my loved one to the regular Dr, not the primary care physician that shows up once a week, and the PCP would not follow the orders from The Specialists even when I brought in paperwork from the specialists. Laundry has also been lost. The food they serve them is horrible. I call it chicken McNuggets meets a can of veg all. Sometimes the need is undercooked along with the vegetables. This is very unhealthy for the meat to be undercooked. They Market that their residents go on outings, but there has only been one outing to get ice cream in 7 months. I've taking my loved one to the doctor twice and to the hospital once because the staff kept saying "we haven't noticed anything" one example is they said they could not get a urine sample because when they went in, there was no urine left by the resident after two days. Give me a break! This place is full of Alzheimer's people that cannot remember 5 minutes ago. What was wrong with stand in there and saying hey please give me a urine sample. I could write a book, but it appears that these people have absolutely no training in Alzheimer's care and it is 100% a Memory Care Facility. So if you put your loved one in there thinking they are going to be looked after for a cough or because the have been laying in bed for 2 days, forget it. You still have to go and check on them. When you ask for a plate to be sent to the residents room, it is a major hassle and sometimes they do not even send it when they are supposed to. Or in one instance, I asked for a plate and they warmed up a cold sandwich that had fresh fruit in it. Nobody seems to be accountable to anybody and if you ask for something they tell you to go run around the facility and look for such-and-such person. I do not think this is my job. HORRIBLE PLACE.

We were given bad information. We were told there was a physiatrist on site and there isn't.This was one of the main reasons we chose Autumn Leaves now The Village. The community was also sold so my mother's had multiple nurses change and the billing has been messed up.

They need to get staff that has been employed longer than a month. They knew nothing about caring for a dementia patient. The first night my husband was there he fell, cracked his head open and had to be taken to the hospital. They let him run around in his diaper, one day they allowed him to go outside and roll around in the dirt in his diaper. They continually told me once the medication kicked in he would improve but no one ever knew what medication he was on. It was the worst two weeks of my life and I finally got him out of there. I wouldn't say anything good about it.

Don't bother bringing your loved one here. [Removed] , and [Removed] they don't care about the residents. Everything may look nice on the outside looking in but on the inside looking out that grass ain't greener on the inside.

This place is NOT what it seems. I would strongly advise against placing your family member there. They negligent to provide even the most basic services such as help with changing or eating on a regular basis. The activities are nice but that really doesn't matter when basic needs aren't being met. No person deserves this subpar level of care.

Did NOT appreciate visiting my Mom today to find her in her own feces (sheets and carpet by her bed), really?????!!!!!!!!!

This place is awful and all about the money. Expect to be overcharged for everything. Nursing staff charges for every pill given. i hope you don't live out of town as they expect you to come in and babysit your relative every time there is any issue whatsoever. Moms teeth rotted under her bridge and now needs dentures. There was no dental care of any kind. Staff is not trained to recognize medical issues as simple as a UTI. In the administrative/financial area THERE IS NO ONE IN CHARGE!!! Expect no answers. If you get one I can guarantee its wrong. Avoid this place. We are preparing to sue and we are not that kind of people

2016 management staff does NOT care about residents well-being. Refrigerators in apartments should be on the cleaning list, especially with residents with memory issues! They should ensure residents are actually being taken care of: hair, toe nails clipped, sundries being provided (toothpaste, toothbrush, face cream, incontinent needs being met!) You know basic necessities of life for the elderly. Just because the rent is being paid, does not mean loved ones with control over finances are providing this care for their mother or father.

This place is an utter nightmare. Incompetent and negligent staff on all levels. The facility might look pretty but the care is quite ugly. Staff leave resident units from 8pm until 8am. Residents are helpless and unable to get help. [removed]. Witnessed patients writhing in pain all night when they were to have meds every two hours. To fill beds they take residents in need of skilled nursing care. [removed]. Caregivers are not trained and most incompetent, on their phones or sitting around and eating. [removed]. Fortunately she is no longer there. This place needs serious investigating!

This has been the worst experience I have ever encountered. Unfortunately, I am very familiar with the good, bad and the ugly of care homes. Since management has changed our loved one has been mistreated and many errors have been made. The Nurse is very abrasive and aggressive towards the residents as well as the family. The nurse, management(especially Billy) and the newer caregivers actually create anxiety for our loved one. I feel that they have created an unsafe environment for the residents as well no respect for them. Times have shifted there as it is no longer "resident based, it's all about the money." Respect, safety, compassionate caregivers and situational awareness to each resident should the top priority! I am writing this in hopes to bring awareness to other families. I am sadden to even write this.

I had a really bad experience with the Elmcroft of Bedford. My husband passed away due to a virus that was going around in this facility. My husband contracted it, vomited numerous times, and ended up drowning in it. After that, no one from Elmcroft ever contacted me, never showed any type of sympathy whatsoever. So bad experience overall.

Our Mom has been here for almost a year. It seems there has been one bad situation after another. And when I say bad, I mean bad!!! Including physical harm on two separate occasions by the same caregiver!! Our latest dilemma involved total lack of competence in the staffs ability to follow through with some much needed medical attention. Another disappointment has been the utter lack of help with hygiene. Overall not a good experience with the exception of the activities director, Lisa, who managed to make this place bearable. She is wonderful!! Think twice before placing a loved one in this place!

Without going in to detail, I will not be taking my partner back to Farmington Square. I have sent my concderns to Sue Horn, Community Relations Director.

Sorry to inform you, we no longer use this facility. We have had bad experiences @ Myrtle Beach Ests. In reality they do not work w/VA. like they say, they hassle you continually about benefits. The Management is veryun- professional. Their food stinks (a running joke soup al- most every night in Sept, & Oct. of 2013, Souptember & Souptober). I would not place my dog here. They move their residents around constantly in the memory bldg. so they never remember where their rooms are (resi- dents are confused enough as it is). There is not enough care-givers to keep residents out of others rooms, so everything has to be locked in closets be- cause residents are allowed to roam into others rooms & steal things (eye glasses, clothes, personal effects). Kept changing the rates on us.

When we first moved my mother there she and we were very happy. When Elmcroft took over, things went downhill. The management no longer cared and their attitude showed they didn't care. The RAs loved my mom, but soon her care took a turn where everyone blamed the other person for things not getting done. The fees increased over $1000.00 a month in 3 years for the lowest level of care. Very sad situation. Understaffed and low morale.

They lied to my mom... And I was there to hear it.... The sales woman said he could have a double room until a single became available and they wouldn't put anyone in with him. After he moved in he got a roommate! They told her that if he moved out that notice was not required... I found that hard to believe, and asked her the question 3 different ways... Now they say notice was required in the contract she signed. It's filthy!! The food is not edible. They don't give the residents enough to eat. My dad fell and called my mom... She drove there and he was still on the floor waiting for help an hour later... It's all about raking in the money for this place!

although they are making many much needed changes in the memory care unit, basic needs were not met.