Sinceri Senior Living

Pros are the location, the activities director, the community relations director, some of the staff who really care despite being overworked, and the fact that you aren't charged more for level of care services. Cons are everything else. This facility is fine if you or your loved one just needs a place to stay where someone can make sure you/they don't wander off and that there are regular meals. If things are needed beyond that like bathing, nursing care, therapy, nutritionally-balanced meals, prevention of falls, or anything beyond a hot meal plus some socialization and a monitored "escape" route then this is not the place for them. And you still should visit often and have a camera installed if you cannot. Only take feedback from people who have actually lived there not just done a tour. Anything they sell you that states otherwise is just marketing. A facility is only as good as it's staff and the overall administration seems kind and likely means well but the daily duties fall by the wayside with disgruntled and disorganized care staff who are underpaid and overworked (according to them).

Weekend receptionist is absolutely terrible. Wouldn't want her working at my business. Unfriendly, not helpful at all. Everytime I walk in there's not a hello nor a goodbye. Complete trash. Maybe they should consider hiring friendly staff when working with the public... unreal.

The company is very biased to its residents. Having a loved one there is the worst decision you could make, they very well may walk out the front door without anyone knowing. There is not a nurse there 24 hours like they advertise. In the years I have dealt with them nurses have changed constantly all who have been equally horrible. The current nurse is very rude and uncompassionate. The new ED is worse than the last she will smile at you and lie to your face. The employees are great they work short often but they will address you and your loved ones by name. I have seen employees who work so much to cover shifts they look like zombies.Still yet they are more knowledgeable than the management staff. Calling the corporate office does no good, I think it actually makes them angrier. A little piece of advice when touring this place. Listen to nothing they tell you, instead talk to residents who live there. Got to meals with them. Pop up at odd times and check in often. Don't call when you need things done, email and insist on a return email instead of a call. You have been warned!

At first people were really nice. But after placing my wife there, I found that there was inadequate staffing, unqualified staffing and it started with the lack of supervision from the director down. Yes, my wife was difficult but to avoid her, they doubled diapered her, hardly ever checked her to see if she needed changing, even when I was there, isolated her. They just didn't know how, or care to, redirect a resident, I found her in feces full pull ups 4 times in 3 months and had to wash her myself. This facility should not be licensed to care for people with reversed personality dementia. I will never recommend this facility to anyone, especially if those that have long term insurance. They don't follow through, they lied, supervisor and director, to me that they completed the necessary paperwork for reimbursement to me, and when it was done, it was because I had to be on top of everything. Took 3 months to get reimbursed. Never will recommend this location until they change the director and hire qualified people to care for those that sometimes need help or care. I finally had to move my wife because it got so bad.

I moved my parents into Farmington Square and loved the community when they first moved in. However over time the care, shortage in staff and turn over got worse. But after what happen with our mother on New years eve we no longer had the confidence in the care she was receiving. She was sent to Salem Hospital around 2pm and we were not aware until 10:30pm she was there when the hospital called us about her discharge. My mother has dementia and my father has since passed so she was alone by herself at the hospital and the community didn't think to contact myself or any of my siblings. We were horrified that no one from Farmington notified us. I tried calling [name removed] the Executive Director but like usual I was not able to reach her. This was the last straw so we moved our mother to another memory care community and have been so happy with the change. The management team at Farmington Square are very unprofessional and lack communication skills. They have no sympathy for their faults or empathy with families and what we are going through.

This is not even a one star facility. Outrageously expensive, security issues, there is no ‘country store’, ‘computer lab’, 24 hour care, or other amenities listed. The food selection is poor (certainly not in keeping with the needs of the elderly), old and shabby interior, outside just as bad, and leaves you with a dreadful feeling every time you walk away leaving a loved one behind. It’s strictly a business. Not a warm environment for an aging person. The elderly deserve better than what they have to offer at the Arboretum.

Arboretum quoted us a price for the care of my father based on an assessment prior to admission. They increased the rate by $2000/month after he had been there only two months even though none of his care needs had changed. The care is of poor quality and we have had to hire private caregivers. Care at Arboretum is provided by unlicensed caregivers NOT nurses. My father is left to sit alone in his room all day. Arboretum will not continue to care for clients who run out of private funds.

our loved one went down hill from the time he entered this facility. on numerous occasions we found him completely wet from being ignored and we were paying extra monthly for adult diapers and extra care. they are not professional; the director is extremely rude and unhelpful; they do not do what they say; the don't follow through on agreements. the facility is extremely depressing with yellowed walls and dim lights. i would not recommend this facility unless your loved one is able to completly care for themselves and doesn't care about atmosphere.

Awlful!!! Stay away I was promised working call system my mom was with out a working system for three days emailed DON never answered ED is a liar big talker promises never kept ignores residents food cold wait is usually 30 mins STAY AWAY ED smokes with DON at least 6 times a day outside building more than inside

My mother’s stay their was awful. Out of the 2 1/2 months she was there she spent almost a month of that time in hospitals and skilled nursing facilities for injuries incurred at the hands of her care givers. All documented. I was paying extra for 2 person assist and many of the caregivers ignored that and tried to transfer her alone and wound up dropping her. A lot of the staff were uncaring and rude. Many of the staff complained of the place being under staffed and not a good place to work. Response to call buttons sometimes took over an hour. Many times my mom sat in soiled diapers for over an hour waiting to be changed. It was a nightmare.

I am very up set my mom has been in hickory hills almost a year now /what has happen to this place ????? Its not the same anymore??? I have lots of question no one person there can answer,We are really wanting to know what has happen to a [place for mom /Help is not any good they are not trained anymore on the alzheimers /I was very up set on what happen to my mother /she has both side of her face peeled off cutand across her noise/I get a call day after the injury happen/I was told it happen in the bathroom ?now keep in mind my mother is in a wheel chair she dont walk) she has help for everything !!!!! Mom weight 100 lbs (wet) there was 3 people with her thats what i was told/she did not fall/she was holding on to the bathroom rails / she end up with both side of her face peeled off and a whole by her noise/I spoke to the staff and came home thinking what the hell,If mom was in my care the police would be called on me I would be going to jail/yes thats right elderly abuse/This place Hickory was wonderful what has happen?????? Mom is sick these people are called special care / to care for mom where is the people that can handle this kind of care now ??? / They changed her meds. did not brother to call the family/Mom can not take any or most drugs she has to much going on that would kill her and change her manner.when you walk in the place tech s will say i love [name removed] no body else likes her she is mean,that really has not set well in my mind,what about yours??? mean, crazy is the disease she has (where is the trained special/this is big stuff to the familys who pays good money for our moms/ [removed] now things are not perfect in any place /we all know/but this place has something bad going wrong. I talk to some staff and they mean well but this is so alful /waiting for answers mean time prayers are needed/ I will give a up date to all when I get a answer :( sad

Really lousy experience for my mother in law. She pays nearly $60k a year and gets lousy help. The call button for restroom help is ignored frequently. It’s really humiliating to soil yourself because the staff ignores a call button for thirty minutes to an hour. Bad staff and worse management

Not enough staff and some staff do not care. Care in heartland is way below grade. Make sure you are there to care for your loves ones because they will not

Not enough staff to care for the number of residents. Poorly paid staff so good workers leave and a lot of turnover in staff. Maintenance is poor (HVAC unit issues, plugged up toilets, carpets and furniture smell of urine). Medical staff does not administer meds appropriately. On staff nurses do not communicate with the residents family when there are medical issues. Saw many residents fall and I don't believe those incidents are reported. Saw so many seemingly healthy, active residents deteriorate before our eyes. Was so glad to get our loved one out before anything major happened.

This facility does not care about their residents. The turn over in staff has been significant including management. The memory care facility could not handle my Grandfather when he transitioned. This facility has been very disappointing and they definitely do not care about their residents. The new management has been awful. If your resident doesn’t fit the mold this will not be a good fit.

They have Bed Bugs. Staff is horrible starting with the Executive Director [name removed] all the way Down to housekeeping. They lie about everything. The residents bully other residents. Always working short staff and over working the good staff. Staff don’t answer call pendants within 7 minutes more like 27 minutes. One staff member told my love one that the water was cold so she couldn’t give a shower. That went on for a week. They double brief my love one. You have to hire a sitter to make sure things are getting done properly. I called [name removed] (RSD) never calls back. [name removed] is rude as heck.

I would advise against sending a loved one here. This facility has alot of issues however staffing is the biggest with little to no staff especially on weekends. Ive experienced 1 cna and 1 nurse multiple times. With so many residents and the level of care needed especially in the back that is horrible. Admins only steps in if there is a tour or state is in the building or a family member complains. In most cases you will see housekeeping and activity aids acting as cnas due to lack of staff. The facility has been without a DON for quite a while leaving the business admin to attempt to run the nursing dept. The quality of care is dependant on who is working. Speak with the families and do research before looking into this facility. Its a beautiful building but thats where it ends. The level of care a loved one needs should be top priority not the appearance of the building.

Stay away it is all about the money. Communication is bad no return phone calls.

Very poor management, my mom was here for awhile and at first it was good, but after your loved one is there awhile the care goes down hill. I've heard workers complain non stop about some of the care they had to do, and the gossiping is never ending, worker's on their phones constantly, they stand around and talk about their personal life non stop. I would not recommend this place to anyone you Love. ALS side and the MW side are not where you want to put your Loved one. Please do your research, this place needs new management.

Incompetent unprofessional does not follow procedures Rude director