Sinceri Senior Living

For memory care, Edgewood Point is not for people who need special care. It is for independent people, even in memory care, because everything is in a group. The caregivers themselves, they are just not trained on how to deal with dementia patients. My father declined from walking to being completely bed ridden in about 3 months. All they really care about is making money. Even the lady in charge there told me word for word, " I'm trying to run a business here." So that's her main goal, not to care for my father. It was the worst place I have ever been too. They have an activities director who was loving and caring, but she was the only person.

There is not enough trained staff. Residents have to wait too long for help. The prices are astronomical. Too much money for too little service. Employees are fired and hired weekly leaving residents with untrained care.

Their assisted living was great. They had enough activities and things like that. I didn't have a lot of complaints when he was in assisted living. But the dementia care bombed. They were locking the residents out of their rooms during the day. There were lots of issues. They didn't contain the flu virus, they didn't post notices or anything. If you are questioning the care, follow your instinct.

We do not have my mother in Farmington Square at Salem any more because we were not too happy with it. We found them to be a bit understaffed for one, which prevented mom from getting the care and attention that she needs. One of moms biggest complaints was the food. The food was just terrible. I looked at it and I wouldn't even eat it. I don't understand how for that price they don't have better food. There was another man there that lost 70 pounds staying there because he would never eat. Mom had several things disappear during her stay there too. The staff seems to be nice and the place is kept pretty clean, but other than that we really were not happy with he place.

Highly disappointed in the director and the management. The care of our loved one is not given top priority and they take away from the resident staff to do kitchen work and various tasks where time and assistance should be given to the residents. The resident assistants are not properly trained. They do not know how to handle Alzheimer/ dementia patients. They schedule activities and the residents show up to participate, but the activity person does not show up to lead the activity. Therefore, the residents have nothing to do. The food service is the same thing over and over again. No variety. They have a menu, but the menu is not followed. They serve types of food that should not be served to an older person.

Dark, old and depressing.

Jill was nice but I didn't care for this property but the reception area and hallway leading back to the resident apartments smelled of urine. Also, the bathroom in the model unit had a TERRIBLE sewer smell. The price is not in line with the aesthetics. The best feature of the property is how close it is to TMC.

Not the best administration. They missed my appointment and handled my visit poorly. I turned tail and didn't take a tour. Would you trust your family member with a group that wasn't attentive to detail, missed the appointment and were poor communicators? Manager was defensive instead of quickly admitting they made a mistake. It's a several hundred thousand dollar outing for my mother and they made a poor impression.

When we toured this facility everything looked very nice, but after moving my loved one here we have been let down by almost every aspect. The staff are friendly, and they do try very hard, but they are just terribly terribly short staffed. And the residents suffer for it, they are not receiving the level of care that they should. This also causes them to fall behind on things like the cleaning, and the activities. The activities are very lacking, my loved one constantly complains of being bored.

We have had our grandmother there for a 11 days she should have had five baths, We were told they get at least 3 a week-in this time she has had one since arriving. She now has a urinary tract infection. House cleaning was touted as a perk-The room has yet to be cleaned. There is no accountability or communication. So far Bingo is the "activity" Corporations ARE NOT people!

They were twice the price, service was awful and the food was awful. They had a total management turnover three times in one year. The place was Hearthstone but it got bought out, and the new people fixed the place up really nice, but the employee loss was horrible. The nursing person had been there ten years, and the minute the new company got there they fired her. Three turnovers of the directors down all the way to maintenance. The only person they didn't lose was the receptionist. No one knew the residents. My mom was really attached to the maintenance guy, and all of the sudden he was gone. Everyone there was slowly dying. At 95, she was the most with it person.

My 92 year old mother was scheduled for 10 days of Respite Care. On the Friday she was to begin her stay I was told she could not stay there unless evaluated by their RN, however Myrtle Beach Estates didn't have any RNs on staff that day that could do it. I was told the soonest they could evaluate her would be the following Monday. This was not good news as we were flying out of the country to begin our family vacation early the next morning. When I questioned how the facility operated without any RNs on staff at all through an entire weekend, I was told by Linda they only call the RN if it was an emergency...this should definetly should have been classified as an emergency. I then asked that Trish who I had been in contact with leading up to this point call me so we could rectify this situation. She never called me nor did anyone else from the facility ever call. The good news was when a family friend and a friend of hers were able to stay with my mother and keep her in the comfort of our home. I know she received way better care then she would had she gone to Myrtle Beach Esates, especially after experiencing first hand the lack of care, concern and professionalism exibited by Trish and Linda.

Smelled strongly of urine as soon as J walked in and residents didn't seem engaged at all.

I originally planned to keep my mom at Birchwoods for a month while I went out of the country. I ended up having her removed after 2 weeks. I expected them to reimburse me because they put someone else in the room I paid for for the month, which was double dipping - they said "oh no problem". I've been fighting them for my security deposit back and they've failed to reimburse the remainder of the room fee. The residents were horrible. My mom went down to lunch and they said she couldn't sit there and it was their table; you'd think they were in middle school. The meals were awful as well. The staff said they would introduce her to other people, but they never did. Administration was nice, but they never followed through on anything. I had taken some really expensive sheets over there and left them a couple days before dropping her off. When we came back to move her in, they were missing and never found again. They bought her 2 pairs of new sheets to replace the stolen ones, but they were not the same quality. We also left some things in her room, but never got them back. Part of that was my fault, I was away and my family didn't realize some of it was her stuff when cleaning out the room. Still, some things were returned to us and some were not... It was just a very big disappointment.

I would advise others looking into Elmcroft of Arlington to not put their loved one here. My mom was not even here 24 hours before we had to put her in rehab. We have been trying to get people on the phone as we are moving her out and it is impossible. They have no communication at all.

I am not very happy with the way this facility is taking care of my grandparents. They ignore their needs, give them medicine that isn't even theirs, and does not listen to their concerns or help them when they need help in a timely manner.

My mother developed a bed sore at elmcroft after only 3 weeks... it was stage four meaning it was down to the bone or tendons and wold never heal. She was moved to another facility and died 4 weeks later possibly from the infection of the wound that developed under their watch. Had they been providing proper care this should not have happened.

What can I say but that my 77 year old father is in one excruciatingly bad heart breaking situation that NO one seems to reach out to him, nor talk to him, the man just want's LOVE and GOOD attention, not to mention that my father (at this beautiful high priced facility who does NOT mind his money) sits in his urinated pants for a week straight or longer and my father sits in a urine smelled wheelchair. Just being in a wheelchair not able to use his knees can't make it to the toilet well but he sure tries. No one changes his clothes NOR makes sure that this man changes his clothes, my father is always hungry, angry at Resident's, my father is being picked on by Resident's, my father is lonely, like I've mentioned over and over asking politely if someone can bathe, wash, help change my dad's clothes, wash those dirty smelly clothes instead of them smelly clothes piling up in his room, make sure he eats, helps make sure my dad brushes his teeth which this hasn't happened whatsoever in the long time he has been there. My father's ankles are swollen constantly, my father NEEDS to see a Dentist badly. It's almost like no one cares about this man. Every time I go visit my dad, SAME clothes, reeks of PEE, is HUNGRY, mad at Residents and I've seen these Residents pick on my dad, my dad comes off angry but he cries alot when alone. I live far away and it's not easy getting to the Nursing home but I often visit and I bring my dad a picnic, a snack, a meal, whatever he asks for. My dad's tooth fell out, his teeth are now brown, this man took EXCEPTIONAL care of himself in his younger days. I FEEL like everyone is just avoiding my dad waiting for him to pass...this isn't fair to live like that. I love my father. My heart breaks for my dad. The things I mentioned were the VERY reason my dad was unwillingly shoved into a Nursing home yet NOT a soul there seems to care although they say something will be done for my dad....but how long must this go on???? I, my Spouse and my children are his only Visitor. You would think there would be good Christian singing, good activities, encouraging words making sure Residents go to the Activity, the bathrooms are beyound gross. The appearance of this facility is beautiful. But Residents look angry and bored. I love Family Night!!! I just want BETTER care for my father. Someone to seriously work with my dad. Physical Therapy IS needed for my dad, some Residents smell like poop. I smell urine in the place. The Staff is nice, some of them, I mean this place collects alot of money off my dad. I do at times wonder why my dad HAS become highly defensive and scared yet not. I worry alot about what really goes on. Signed please please please someone help my dad. P.S-Also the Nurse SHOULD stand and MAKE sure my dad takes his medication EVERY time and tell him what he is taking and why. We have seen his medication under his bed alot. My dad's television sound DOESN'T work. Love that twice we walked in and my dad was happily singing in the piano area. EVERY time I say KEEP this confidential....I get that angry call from my dad that the Staff told him what I said. I've asked like alot if they could put my dad's NAVY picture up and yet NOPE. Although beautiful the outside area looks and is dangerous for Residents because the wheelchair can get caught between the small walk and the muddy grass. It's Medina what more can I say. Signed crying for better care for my dad. I know you're busy but come on. Keep this private. My dad needs Summer clothes. Sitting in a hot room with Winter clothes on.

Food sucks, employees suck, management sucks. Overpriced.

They kicked my dad out of this facility when he was DYING even though we offered to bring Hospice in. I regret having ever moved him here.