Sinceri Senior Living

I am so unhappy that I had a “ I thought wonderful place “ for my mother but after months of lies from the director about getting a credit for things my mother was not getting starting to really push us in the move forward ! They ran the rcc to the ground after working her so much and putting so much on her ! The medtechs were overwelemed and unhappy and showed that in their work ethic . The marketer was great but had some untold truth about the cumunity ! They went months without a on the grounds rn and when they hired one was no help ! The co rcc from the memory care was a business office manager and was so unprofessional, she was so rude and made it clear that the rcc from assisted living can only take care of me so my mom would have to wait for her days off to speak about a issues !!!!! We appreciate the caring staff that cared for my mother !!!!!! [Name removed] - [Name removed]- [Name removed]-[Name removed] - [Name removed]and [Name removed].Thank you for all that you do !!! Farmington square is not running correctly there was only a few holding this place together !

Not worthy of one star!! Filthy, smells, the nursing staff not attentive to the residents needs. So sad!! Do not send your loved one to this place.

Visited Maine so we could see a loved one living at Birchwood Of Canco. Glad we visited because boy has that place gone down hill the past few years. Try calling and asking for a manager and find that no one is there during the day. Want to speak to a nurse, good luck. Where is the staff? Rang our loved ones bell because they needed help. Waited in their room for far too long until someone showed up out of breath and frustrated. Got chatting and flat out asked her what kind of training they receive and she responded with an honest laugh telling us they receive no training at all and they simply follow another untrained person around for a few days then they are on their own. Stayed for a meal and was less than impressed. We sat with the daughter of another tenant and her dad who told us the staff is constantly changing and that her dads care doesn’t seem like a priority. We both felt the money being spent didn’t match the care being given by a long shot. Ironic that we said that before the food was served, because that’s yet another thing that was atrocious. The person who previously came to the room was now the one serving our food and she seemed to have received just as little training on waiting a table. Fresh baked bread was the only good part. We met the housekeeper and she was really the only person with a smile on her face who greeted us happily. The room was clean, so that was good. Wish we had asked her name. There’s an obvious problem in this building and I sure hope it gets fixed, in the meantime we’ll be making our recommendations to have our loved one moved elsewhere.

Very understaffed. High staff turnover. Staff not adequately trained. When family member was having a good day care was adequate. When family member was having a bad day family member did not receive meals or prescribed medicine. Did not feel family member was safe in this facility.

Farmington square is the most unfriendly ,uncaring, place ! There was no interaction with my husband , He would be in his room or sitting at a table all by himself . most of the staff are unfriendly will not talk to you or look at you . That includes management . when my husband passed away I received NO compassion from anyone except the housekeeper,not a word our phone call from management The last time I saw my husband he had feces on his hands and face his hair had not been combed and was setting at a table all by himself. this is how he was every time i came to visit. He was only there 2 weeks ( BAD PLACE)

I don't want to place the unprofessionalism blame on the entire facility. However, I think that a particular employee by the name of [Removed], needs to practice more on professionalism. She really disappointed me because she has a kind demeanor, but un professional. People who come in seeking a job deserves to be treated with dignity and professionalism. Get it together, [Removed]!

Be Aware: Great sales pitchers! So far, poor follow through. . Weekends: "skeleton crew". Clogged plumbing, no water. Several days later, commode is stopped up. Weekday, day shift kind and helpful. Weekends are not good for patients as staff is too limited. Bath assistance Mon., Wed. And Fri. Only. Laundry? Find a dirty bed, change it yourself. I will update this review. Just question and be aware of these observations. Any health issues, doctor sends them to the hospital. Be ready to be on call. It seems they don't want to generate any bad statistics for their facility. I am undecided as to where the family will go from here.

stay away [Removed] call the cops they [Removed] my mother

I moved my mom in Nov 2016, I have since moved her out. As the changes approached my mom had fallen several times, some I were aware of others, I was not. I would see new scrapes that weren't there the prior week. She was added on a medication that I was not notified about until I got her pharmacy bill, which I was told could increase falls. I brought in walking and when I moved her out she was in a wheelchair. Very disheartening....

We liked this community for care. We had to leave because they did not have an RN at that time. They needed someone to help with medication. There was no one for assistance with medication. The staff was great and the meals were outstanding. We had to leave due to no assistance. We would not recommend this community to other families.

When we walked into this community I knew that it would not be good for my dad. The community was very, very depressing to me. It just was not the type of place I wanted my dad. The people were nice though.

It is a beautiful comfortable and friendly home.

I would NEVER recommend this facility to anyone. I could not have asked for nicer people as far as administration but that's where it ended. Our loved one was not taken care of and was extremely ill when he left. He had a horrible bladder infection, low potassium levels, was severely dehydrated, had pneumonia in his upper and middle parts of his right lung, high blood pressure and had lost a ton of weight in the short 10 week period he had been there. I cannot stress enough how badly this poor man had to have been in pain from the bladder infection. How could they not know he had an infection when he had such a dark color urine? Did they not see this when his diaper was getting changed? The list could go on as to how badly he was neglected. So, so, sorry with the decision we made to place him there. By the way, he was NOT in this condition when he was placed there with the exception of the pneumonia. Every time we asked about his cough we were told the same thing, he's getting breathing treatments twice a day. What good is that if you see no improvement? We did not place him there to die, we placed him there to get better and unfortunately that did not happen. I don't think he will ever get over this. Again, so heartbreaking to see your loved one treated this way.

horrible place. had some concerns about my mom's care and staffing. tried sending email and calling and no one answers my questions. my mom has dementia and lives in the spring house. the spring house care is aweful. my mom was told she couldn't have dessert if she didn't eat her dinner. her room was ritger too hot or cold. dont think anyone even checked the temp. the cost for care is not worth the care . turn over of staff is so great. I don't even think they are staffed fully to handle the residents they are assigned to. there are often residents roaming around looking lost and no one around to assist them. please don't buy into the talk from administration what a great place spring house is . would not recommend anyone sending their loved ones to live in the spring house memory care area.

I can not possibly recommend this facility. I placed my mother here last spring and have had problem after problem with staff. Their care staff although some are amazing most are uncaring. You walk in to visit and find them on there phone with not a moment to spare to even take a minute to greet you or simply look up and smile. My mom is consistently soaked to the sheets from not being changed frequently. The resident care manager claims to have been with the company for a long time yet every time I pull into the drive way I cannot help but notice her and other caregivers in the smoking area laughing and having a good time while inside there is not one worker insight and 20 residents sitting there doing nothing. Now I have voiced these concerns to the Admistrator of this campus and have felt like he couldn't believe this stuff was happening yet no follow thru or change. I believe they have no clue to the extent that there nursing manager has damaged their reputation. I recently went out to lunch with 5 other spouses of Farmington residents and they all in some capacity are upset with what has happened since this new manager started. If upper Managment or owners care about these wonderful seniors please take a moment to see what is happening. Listen to family concerns and the few great staff you have. I'm currently looking for another home for my mother.

The care staff was very nice. ED there is very rude.the sales person was out an the ED had us waiting for a hour. Care staff kept checking in on us..I just recently found out that there is a sexual assult claim against the Maintenance Guy there filed with DADS. He is the ED friend who she brought with her from her old job..an she is trying to cover it up..family wasn't told about this not even the resident that was involved family was told, an the guy still works there..decided not to move mom in. The ED there seems very shady..

Rejected him because of transplant situation.

Don’t send your love one to live here. Mulberry presents like a wonderful place to live when you tour the facility. Once you are moved in it is a different story, so unless you have unlimited hours to check up and make sure the promises are being kept keep looking! Mulberry promises things they can’t deliver on: Laundry every week, good meals, great care etc. You play by their rules or they throw the resident out. There aren’t enough aides to go around and the aides have to waitress three times a day – breakfast, lunch and dinner. The meal times last over 2 hours because the aides are busy getting the residents their meals. The residents are gathered up by the aides forced to sit in the dining area for 2 hours while the aides change their aprons (literally) and then take orders and deliver the cold food! It isn’t until the cold food is served to each resident that then the residents can be taken back to their rooms. Again, literally two hours 3 times a day. Have a meal there and look at these poor people sit there for the entire meal: it is painful. And if a resident needs assistance during this 6 hours a day - forget it, because the residents live around Mulberry’s schedule The nursing staff is GREAT, no problems what-so-ever, it is the management that you will have problems with. Your requests will be for nothing. You can request this or that four, five times and NO one in management does a thing about it. They will tell you “well we told so and so I guess someone didn’t get the message.” The communication between management and aides is poor to say the least, yet management tells you “call us” with any concerns. Plus management is flat out rude! As if you are a bother! Some of the aides are good but the turnover is ridiculous. There is a revolving door and it is VERY confusing for the residents having someone new come into your room every other week. This is not an exaggeration, read the employees comments on the website Glassdoor. If you are lucky enough to have an aide that sticks around for more than a month you might be semi okay until Mulberry gives them five days off in a row then you are screwed because your loved one will have someone who knows nothing about them and could care less. Management treats these employees like dirt and they are very rude to them. At night after 8 pm there is NO management in the building and NO ONE in sight you can roam the halls and not see an aide or nurse anywhere. They give showers to residents at ten o’clock at night because there aren’t enough aides during the day (probably because they are waiting tables). Put a monitor in your loved one’s room so you can monitor them! Mulberry isn’t watching them so do yourself a favor install a nanny cam so you don’t worry every night and day. I have had family in here and another assisted living facility and this is not the place to be. If your loved one doesn’t require ANY kind of care okay but not if they need assistance. Do yourself a favor and keep looking. They might qualify as a “senior living” facility but NOT an Assisted living!

After 5 months we need to move my mother to a facility truly able to care for her. [removed] Do not carry out doctors orders. Crisis consistently on weekends when management is not there. In 40 days my mother was sent to 3 hospitals and rehabs. [removed] When administration knew we were going to take mom out of this place due to [removed] we got an order she needed a nursing home. No family council meetings keep families from knowing bad care is happening to more than us. Definitely falsely advertised as memory care facility. [removed]

The problem with the facility is what is behind the scenes. Never, EVER, do they have enough staff. Managers are insensitive to employees and care little for staff. How can they care for residents if they don't care for proper staffing? The facility is clean. Food is sub par. Prices are absolutely outrageous for residents, and visitors (they charge you to eat with your family and they charge you if you want to stay overnight). They have horrible communication. Messages are lost, the daytime secretary is rude and so are half of the CNA's. [removed]. As a family member, I am not surprised that there is such a high staff turnover. Three mechanical lifts are used for the entire facility and are not required to be cleaned in between uses. The managing nurse often forgets things like giving important injections, enemas, or wound care (which the Medication Aides cannot do). In the year or so that my loved one has lived in this facility, they have gone through six managers. SIX! In less than two years! The current managers are rude and cold. Do yourselves a favor; if you move a loved one into Winterberry Heights, pay close attention to them or they may not receive the care you are paying for.