Sinceri Senior Living

Beware of rental increases. Our mom's rent is increasing by $600 as of 01/2023. It increased by $300 last year. Seems since [name removed] took over they are drastically increasing rents every year. Just beware.

Our experience here was not great and I wouldn't recommend them to anyone.

I had my father in mulberry gardens it cost me a lot of money and I don't feel that they cared for my father it was all good and happy as long as I was enrolling him it was a different story afterwards

They ARE NOT A LICENSED FACILITY. They are not governed by or overseen by the state and will not keep records of when and what meds are "given" to residents. If your cared one needs any type of medical care,do not put them at Magnolia Springs. The statements in their information about personal care and getting to know residents has not been our experience. We were told that they do NOT "give" medications; they only "prompt" residents to take meds and the "prompting" is suppose to be done within one hour of when medicine is prescribed to be taken. Our dad's meds have been " prompted" well past an hour before or after they were due. They will not provide any type of medical care and seem to have NO understanding of working with residents with mental health issues. He went 48 hours without sleep and no one at Magnolia Springs had any idea. Only two caregivers work at night. Maintenance workers refused to come in during an evening when toilet was clogged.

The facility itself is beautiful but this is an unlicensed facility. This means there is no nursing staff or Director of Nursing. Unlicensed means that the state of Indiana has no jurisdiction over them and does not come in on a regular basis to check on what happens in this facility. Many maintenance issues with heating/air units. During hot weather air did not work for 2 weeks. Clogged toilets in the evening will not be taken care of by maintenance until the next morning. Staffing for assisted living in evening and weekends is 2-3 caregivers for 80 residents. Many times medication reminders were 1.5 to 2 hours after time to be given. Several times I was told “no showers tonight…we don’t have enough people” and “we are not doing trash pickup today”. This facility is more like independent living and can get by with assisted living as they provide 3 meals a day and resident activities. If your loved one needs true assistance this is not the place that is able to provide it.

Corporate is calling the shots.. poor communication with our family about care. If your love one has some “issues”, don’t take them here..

I feel like we were sold an experience that they did not fulfill. Their sales person, who has since quit, said they would keep our loved one active and not leave her in a room by herself. That's not what they've done. They don't' invite her to activities. The activities director has quit. The business manager has quit. A lot of the top tier executives have all quite. That's one of the biggest problems I've had. I spoke with corporate and expressed some of my concerns. He seemed receptive, so we'll see if anything changes with new staff.

My mother was in memory care here for less than one year. The care she received was to say the least, sub par. They did not care for her open wound on her foot, didn't shower her, did not change her clothes for days at a time. Staff and the director made many empty promises that never came to fruition. So, please, let our misfortune guide you in choosing a care facility for your loved one. Incidentally, she is now at [community name removed] in Wauwatosa and is thriving with their care!!

Grandmother was placed here and not taken care of or supervised in the very short lived amount of time she was there. She was consistently left in a wet or soiled depends she was often not changed out of her day clothes for over 24 hour periods When I asked / raised questions concerns none of them where taken care of in fact I was surprised by what I brought to their attention that they weren’t more concerned on my grandmother behalf but they acted as if these complaints were normal and brushed them off . There were no logs as to who cared or left my grandmother in that condition and to do this day still aren’t . I often left things out in certain places to see if they cleaned or did a daily maintenance which also was not done .. I worry for the elderly their as some of them do not have family that check on them

This was a very poor experience for us. The community didn't bath my loved one, they didn't pay attention to them, or give them medication. The worst of all was [name removed], wouldn't give another evaluation to my love one. Once we went to go back to get my loved one's items out a couple days later, the community let another resident move in immediately without permission. I am so unhappy with the lack of disregard of my family and loved one by the community.

Don't believe their website. They DO NOT have a beautician. The DO NOT have snacks or beverages throughout the day. They STEAL your money, leave a note and then say they don't have it in the office. They DO NOT run errands for you. They DO NOT go grocery shopping for you. I have sent 18 pairs of socks to my mother in 8 months because the laundry person DOES NOT RETURN her clothes, nor do they return the 4 towels, 4 hand towels or 8 face cloths, even though EVERYTHING has her name on them. Last week they took her laundry and didn't even leave her a towel to dry her hands on. She was given [name removed] face cloth. Mom is starving, the food is scant. At age 94 she doesn't know what to do with a taco. Why are you serving tacos? Some staff are okay but new ones coming in dress fancy, false eyelashes, long fingernails and walk around, not knowing what they are to do. What an awful place!!!

It has taken me a long time to calm from the horrific experience my loved one had at Elmcroft Medina. The memory care unit is like something out of a horror film. A dark space, no interaction and it looks like their residents are catatonic. In the beginning, while trying to get your money, the staff is wonderful. Once they have your wallet...you're chopped liver and so is your loved one.

My mother in law was there for 3 weeks. This was last June . Place appears very short of staff and not clean. We Trusted the individual who told us what to expect from Harbor Chase. Very sadly, we were mislead . My MIL was there 3 weeks and fell, did not know how to call for help,. Bed was not being made, shower curtain was not put up after a week, pictures not hung and upon moving her out , found that the original plastic covering on mattress was still on and no mattress pad was used just her sheets. After her fall , the 2 rd PT session revealed a mark change and PT ( who was a contract) agency) felt she needed to be re evaluated. The PT and myself got her in the car and no one from the facility came out to see her or help us. Met with director and head nurse to discuss our concerns, in room found dead bugs on window ledge , told room not used much! *Tried 5 times to contact main office, NEVER return call. Apparently starts at the top! Being a nurse myself , I DO NOT RECOMMEND!

The community takes too long to respond when my loved one needed help. Management communication was not good between the staff and us. I would not recommend this community to others.

The listing is incorrect, stating bracelets are given to residents that roam or are known to escape, nothing as such for security. Past reviews are from when this was Sunshine Care, a loving caring community. Cadence only cares about taking your money, they don’t provide security or have employees monitor residents with care. My father was a resident, was left unattended, climbed a fence and passed away. Check Social Services website to get information.

Hudson Creek was horrible. My mother fell, and we weren't even notified. Then a week later she tested positive for covid, and Hudson Creek basically tried to dump her into another facility that had multiple state violations. We were told there would be activities done with my mother, and provided materials for these activities. When I picked up my mother's belongings these materials were with her belongings unused. There were some staff members that were very caring, but the ones in top leadership were only concerned with money not the patients.

I would want others to know when looking into Eagle Ridge that we had a very bad experience here. They would call me in the middle of the night and tell me I needed to pick him up when he would get violent, I had him in another facility and we never had this problem. The staff members did not know how to re-direct him. I would not recommend to others.

Very disappointed in the handling of the pandemic. For the most point, we have not been able to see our loved one but thru plexiglass during the day while we are working and can only go by what our loved one tells us. The food since COVID is horrible. Lots of sandwiches and convenience processed foods. They have been doing the laundry but I'm being told that my loved one is now missing clothes. The facility has to take them to their doctor's appointment otherwise they are quarantined to their apartment for 2 weeks but they have a very small window that they can take them and it fills up fast. Our loved one has bruises on them that can't be explained. They say they provide absolutely no medical assistance but there are non-medical issues that they refuse to help with either. The residents have pretty much been stuck in their rooms and no activities in solitary confinement. They could have music in the courtyard or even games if the resident is wearing their mask but they haven't done anything for them. With what we pay for our loved one to stay here you would expect during this pandemic better food not worse, extra cleaning but instead, they did less because they didn't want to enter the resident's room. I would think if we aren't allowed to check-in and make sure our loved one is doing well then we should be getting a lot more calls. Calls to say that our loved one isn't eating but once a day or that they have fallen and we may want to come out and look at the bruise to make sure they don't need medical attention. It's just been a very disappointing experience.

My mom there 10 weeks and she has 12 falls and most were ER visits. If she didn't eat at the meal time, she didn't get a meal. My mom had dry blood in her mouth, cradle cap, lost a lot a weight, and busted lip. I would not recommend this place. My mom was always dirty, grease in hair, stained clothes, her depends had an odor. I had to move her out.

Twice, they have either mixed up or messed up my mom's much needed medicine as well as missed doctor's appointments. looking for a better place.