Sinceri Senior Living

Administrative staff does not care about employees and that is passed off as non caring caregivers. Little or no training on how to care for and talk to dementia residents. Memory care is filthy, There is no monitoring in dining room of Memory care for choking, spills, etc. The poor residents are herded like sheep. My husband went eleven days without being bathed and went from 7pm to 4pm the next day in the same Depends! They are terrible!

Magnolia Springs had a policy in their memory care unit that if the resident had a communicable illness (flu, etc.), they were not allowed in the building. My mom picked up Flu while staying there. I was sick, myself, which made it difficult to care for Mom at home. That was the whole point of sending my mom to Magnolia Springs; I needed her cared for while I had my own medical problems resolved. Other facilities, such as [community removed] , just isolate the resident if they have the flu. They don't kick them out of the building. Magnolia Spring did not disclose this policy in their contract.

This place we thought would take care of our loved one but this was the exact opposite. They promise all this care but do not provide it. The employee's are very nice but not capable and lazy. They only offer care as needed but not what was promised. There is a reason that this facilily is only half full compared to other facilities in the area.

It was a horrible experience. The facility itself was ok, but the administrative staff were a bunch of deceptive crooks. Never send your loved one to the Arboretum.

If you want quality care go somewhere else. My loved one was left alone many times in the dining area, almost an hour after meals were over. Most of the aides are hard working but the management is very deceitful and dishonest. They are more concerned about trying to deduct the rent a month after someone has died then showing compassion. The only time the food is good is when they are having the community in. My loved one was fed food not suitable for a dog. The activities are a hit or miss. Mostly don't happen. Don't let the phony video fool you to thinking this is what daily life is because it is NOT!

I would often find dried feces on my Mom’s toilet (a lot of it!) and around the base. It was near impossible to get someone to help clean it. I washed her filthy floors. This was in memory care. My mom was unable to clean it up herself and staff knew this. Her room wasn’t cleaned very well at all. Windows and windowsills were dirty too! My mom had an incontinence problem and I often found her sitting in filthy feces filled pants when I visited. Granted it happened a lot but before we decided to move her there we asked the leasing agent if special diets were followed for dietary restrictions and we were told “yes-absolutely”. Well my mom couldn’t eat onions her entire life. I OFTEN found onions in her food. It contributed to her incontinence problem. I would NEVER recommend Oak Hill Terrace memory care! NEVER. [name removed] the director had an attitude of indifference and often just dismissed my concerns about my mom’s care or lack there of at Oak Hill Terrace.

[name removed], [name removed], and [name removed]are amazing care staff in arbor and they take extremely good care of my mother. However that’s the only positive thing i can say about edgewood. [name removed]is a horrible director, the best news I’ve heard all year is that she’s finally leaving! I just wish she would take [name removed], their poor, sad, little creepy maintenance guy with her. I’ve seen his buttcrack way too many times and I don’t like the way he looks at me. Also I’m concerned about the relationship between two of their caregivers on assisted living… they have a romantic relationship where they refer to each other as “mother” and “daughter”. It’s very uncomfortable to witness. I’ve even overheard them calling a male resident “grandpa” and a female resident “grandma”. I don’t know what sort of sick incest kink they have going on but if it continues I will be moving my mom to another facility!

Unless a family member visits daily to advocate and observe care i would strongly suggest you go somewhere else. Mom declined drastically in the 1st 2 months in the facility fell twice and developed decubitus. Self care, showers, hair washing and grooming for residents dependent on assistance is minimal. All residents are taken to a TV room and packed in like sardines where they sit between meals to make it easier to watch. Cant wait to get her out

They do have some amazing staff members if I could clone and take them with us I would in a heart beat! Our issues really steamed with clinical leaders and inappropriate comments and remarks made upset we didn't want to use there medical staff and that we involved the ombudsman to help resolve concerns. We had no idea it would be such a nightmare then again they didn't realize just how involved we were she is a very special woman to us and we really her biggest advocates. I wouldn't recommend this place without asking more questions and using cameras in room to monitor family members to ensure they have eaten or been offered food

Do not use Briar Glen if you care about your loved ones. I just found out they never started my mom on the new drugs that were prescribed by the hospital. They were not treated with dignity and respect at Briar Glen.

Poor care was given we moved mom out of the facility. The food choices are terrible and they can't keep staff. We moved to another facility by Walmart and are so much happier. Would never recommend this facility to anyone

Mom was only there for [date removed] before I moved her out. *Carpet and upholstered furniture had brown stains and smelled like urine *Staff was agency and the majority of them could not speak English *Went to [name removed] and [name removed] several times over issues and the response I received was, sorry you feel that way. *Meals were less than appealing and what I tasted was unacceptable. *Mom was 8 out 10 times dressed in someone else's clothing, (I had moms name ironed in her clothing) or dresses with stuff on backwards. also had other people glasses on. I could go on and on about my feelings and my disappointment but I'm only listing facts. I would NEVER RECOMMEND THAT FACILITY.

My mother passed away after being in this facility for 3 weeks. She does have underlying conditions, obviously, that were managed very well for 2.5 years while she lived with my brother. But my brother had a tragedy happen so he needed to find a place that would take care of her. I do believe this facility led to my mothers death. She was taken to the emergency room 3 times in the 3 weeks she was there. She went straight to hospice the last time were she lasted 2 days and we said good bye to her. When she went to the er this last time her sugar was 1400. She is diabetic and it is sometimes unregulated but 1400!!! The memory care wing where she was has 25 residents to 2 cna's. The wing smells like urine constantly. They lost her clothes, her comforter, a blanket she had to replace the comforter, they lost her teeth! They do no memory activities but leave them in chairs or beds all day. This place needs to do better. They need to be held accountable

The direct care staff are very caring and concerned about their patients. The food is pretty bad, and rooms aren't kept clean. The office manager also unlocks the main door for visitors and she is really unfriendly.

They are way under staffed and they portray as it is a beautiful place when you tour, but once you give them your money and your significant other and our loved one is there, they don't get treated very well.

Awful experience and horrible people. They let the residents with dementia roam the halls and walk into rooms, in the middle of the night. There was NO supervision at night and zero accountability. They dumped my brother in the hospital waiting room and left him.

We felt very pressured to take an existing opening by [name removed] and [name removed] in the Memory Care Unit. Their main selling point was the attention given to the patient. Over and over they said the patient would be treated like family. We were assured [name removed] is very available to all. Unfortunately, our loved one was taken to the emergency room and admitted to the hospital, shortly after moving to Magnolia Springs. We were never contacted by anyone from Magnolia Springs to check on her condition. So much for being treated like family. Naively, we thought someone would reach out to us. Possibly [name removed], “ the patient whisperer “. After a few days, we called and spoke to the Memory Care director. She was kind and concerned. We are thankful to her. Our loved one passed a week later. Our experience was not at all like their sale pitch.

My mom moved out of the Arboretum. She was very unhappy there. Everything was definitely a 1 EXCEPT the staff was 5 being they tried hard with what they had to work with. Staff being the workers. The director sucked...both directors

I did not like the place and their office coordinators. None of the staff had experience in Parkinson . They never cared to see to his need. I was there every other day because I did not trust them

This facility did not provide a safe or home like environment. My father in law was denied fresh air on the court yard and the facility could not offer adequate staffing. The facility charged over [amount removed] for four full months, but he was only there two and a half months. He is now in a capable and caring environment, safe and home like. He is actually allowed to get fresh air in the courtyard too. So glad he left Ontario Estates and went to [community name removed].