Sinceri Senior Living

Mom was only there for [date removed] before I moved her out. *Carpet and upholstered furniture had brown stains and smelled like urine *Staff was agency and the majority of them could not speak English *Went to [name removed] and [name removed] several times over issues and the response I received was, sorry you feel that way. *Meals were less than appealing and what I tasted was unacceptable. *Mom was 8 out 10 times dressed in someone else's clothing, (I had moms name ironed in her clothing) or dresses with stuff on backwards. also had other people glasses on. I could go on and on about my feelings and my disappointment but I'm only listing facts. I would NEVER RECOMMEND THAT FACILITY.

My mother passed away after being in this facility for 3 weeks. She does have underlying conditions, obviously, that were managed very well for 2.5 years while she lived with my brother. But my brother had a tragedy happen so he needed to find a place that would take care of her. I do believe this facility led to my mothers death. She was taken to the emergency room 3 times in the 3 weeks she was there. She went straight to hospice the last time were she lasted 2 days and we said good bye to her. When she went to the er this last time her sugar was 1400. She is diabetic and it is sometimes unregulated but 1400!!! The memory care wing where she was has 25 residents to 2 cna's. The wing smells like urine constantly. They lost her clothes, her comforter, a blanket she had to replace the comforter, they lost her teeth! They do no memory activities but leave them in chairs or beds all day. This place needs to do better. They need to be held accountable

The direct care staff are very caring and concerned about their patients. The food is pretty bad, and rooms aren't kept clean. The office manager also unlocks the main door for visitors and she is really unfriendly.

They are way under staffed and they portray as it is a beautiful place when you tour, but once you give them your money and your significant other and our loved one is there, they don't get treated very well.

Awful experience and horrible people. They let the residents with dementia roam the halls and walk into rooms, in the middle of the night. There was NO supervision at night and zero accountability. They dumped my brother in the hospital waiting room and left him.

We felt very pressured to take an existing opening by [name removed] and [name removed] in the Memory Care Unit. Their main selling point was the attention given to the patient. Over and over they said the patient would be treated like family. We were assured [name removed] is very available to all. Unfortunately, our loved one was taken to the emergency room and admitted to the hospital, shortly after moving to Magnolia Springs. We were never contacted by anyone from Magnolia Springs to check on her condition. So much for being treated like family. Naively, we thought someone would reach out to us. Possibly [name removed], “ the patient whisperer “. After a few days, we called and spoke to the Memory Care director. She was kind and concerned. We are thankful to her. Our loved one passed a week later. Our experience was not at all like their sale pitch.

My mom moved out of the Arboretum. She was very unhappy there. Everything was definitely a 1 EXCEPT the staff was 5 being they tried hard with what they had to work with. Staff being the workers. The director sucked...both directors

I did not like the place and their office coordinators. None of the staff had experience in Parkinson . They never cared to see to his need. I was there every other day because I did not trust them

This facility did not provide a safe or home like environment. My father in law was denied fresh air on the court yard and the facility could not offer adequate staffing. The facility charged over [amount removed] for four full months, but he was only there two and a half months. He is now in a capable and caring environment, safe and home like. He is actually allowed to get fresh air in the courtyard too. So glad he left Ontario Estates and went to [community name removed].

My mother was at this facility for 8 years. The caregivers are wonderful, but management, especially the Director is awful. They are under staffed and the employees are spread thin trying to cover for each other. I know this first hand because I was there almost everyday for those 8 years. The residents and staff have become part of our family, my 3 granddaughters grew up in that house and we have cherished the time we've spent there. My mother passed away 3 days ago, and 10 HOURS after she passed I received a phone call from the director saying she was sorry for our loss and they would be charging us a daily fee for everyday that her belongings remained in her room. The next morning I received an email saying they saw her belongings were gone and our bill was $[removed]. This was supposed to be a time of reflecting and grieving and because of their insensitivity I am angry and can think of nothing but making sure no-one has this happen to them.

Because my mother was having a very difficult time assimilating, and in general the facility encourages family members to not be in contact for the first week to two weeks, I really don't know anything about the staff. The memory care director, [name removed], did seem very competent, caring, and provided me with feedback especially when my mom had a good day or a good moment. I was not privy to any of my mom's meals, so I don't know about the food quality. No real suggestions for improvement. Although our situation was very disturbing I do feel it was unique. If a guest is refusing to get up, I would recommend that the staff not allow them to remain in a urine soaked bed and you're in soaked pull-ups for multiple hours. In spite of our experience, I do believe it is a quality facility and I would recommend it. If someone has a loved one who is an extreme exit seeker, it could initially be a real problem And they should inquire about that up front.

Memory care doesn't get the service or attention Assisted living does. They get the same breakfast every single day while assisted living gets what ever they want. The other meals are also terrible compared to assisted living. They don't get activities like assisted living. They have residents that are a danger to other residents and the staff, managments knows this and continues to not do anything about it. I would never put my family in the memory care unit

While reading through the many reviews, a question came to mind, how can anything be so "Perfect" when dealing with people, healthcare and aging? Having been raised in a family that devoted their lives to healthcare, I learned early that while you strive for the best as humans we all fall short. When human frailties can't be acknowledged it appears that an organization is unable or unwilling. Yes, the building is breathtakingly beautiful, except for when there is no hot water for several days. The luxury of the place is obvious the minute you drive up until house keeping doesn't clean your loved one's room for several days or their Renal failure diet is not observed. Then you realize all that glitters is not gold. Every place has issues but when there are issues at Magnolia Springs the issues are not acknowledged and they get muddled, becoming personal. Instead of healthy respectful discussion, the hallmarks of good leadership, dismissive and avoidant attitudes prevail.

First off ,I would like say that the aides were great. But we had bad experience with one of the nurses and administration. The first night they did not activate my mother’s call button so that she was unable to notify anyone for assistance. Throughout her stay her medication was not given correctly to the point that she deteriorated so badly that she could no longer feed herself. But the worst is when we finally removed her that they kept charging my father’s account and expecting my father to pay even though she has not been there for over a month.

This facility courts you and talks up what a wonderful place they have for your loved one, but once you are in, you can't get a response from anyone, my mother was had become ill in the first days of her moving in and it was completely ignored, had to be hospitalized . Grandview never inquired about how she was, we returned there only to gather her belongings and moved her out. Would not recommend this place to anyone

Ashley Pointe was a wonderful place to live. A happy home, lots of activities & outings. I moved my dad there several years ago. Jan. 2023 the company changed ownership & things have gone drastically downhill. The new ED they brought in has systematically gotten rid of all of the beloved employees that made AP so special. It is such a depressing place to be now, I wish I could find another place for my dad. So many residents are sad & upset. Inedible food. We went from having 1-3 outings a week on our bus to only 1 since Sept. We used to have 6 activities a day that were fun & enjoyable. Now we might have 5 but what they call an activity is watching her pop popcorn. In a microwave. The new ED stated that we don't need do birthdays now because these people 'won't remember anyway'. This is a vulnerable population- they need people to stand up & have their backs & fight for their rights. Like many of them fought for our freedom. Please do not bring your loved one to AP. You will be sorry.

If I could type out every deplorable description of this place, it would take me a week to do so. The only positive note I can make is that of one sweet lady that works there. She is a true gift. She goes above and beyond for any resident in need, even if that leaves her in a bind. Floor Manager/Receptionist. Trained to deal with dementia patients? Honest? Communication? Trust? Kind? None of that. You will constantly worry if you place your loved one here.

Recommended by a Place for Mom. It's a terrible place. Everything from top to bottom, needs to improve.

My loved one was previously a resident at Ashley Pointe Senior Living. They were super friendly when we toured it - and I was excited about the potential. But from the beginning, things were very poor. The facility is severely short staffed. I would rate the care services negative, if I could. My loved one complained that the food was too salty. Overall, it was a horrible experience. I did an emergency move - they don't honor the services they promise for the amount that they charge. I would not recommend Ashley Pointe Senior Living to others.

The Pines on Carmel Senior Living should not send sales people to asses the residents when it comes to their level of care. The people there were very nice but honestly the community was lacking. We have now toured a ton of places in the same price range and that one did not have as much to offer and it wasn't as nice for AL.