Sinceri Senior Living

Non-transparency when loved one injured on site.

The food served is poor to say the least. Even if residents order off the menu the quality is poor. Nothing is really fresh..mostly processed. This has been going on for years. Sad with all the land they could have their own gardens. ( ask a school or group to tend it as a project)

I have mixed feelings about this facility. They seem to have a lot of turnover and staffing issues. The main problem I have noticed is with the cleaning staff. When my loved one first moved in, the room was dirty. There were feces still on the toilet and the dining room reeks like urine. Everyone there is very nice, but they just need some major improvements.

I have a family member at Mulberry and the review in March 2016 is mostly accurate. Unfortunately you have to monitor this facility as it is not the safest for your love ones. No one is checking on the residents routinely.Seems to be more and more turnover and not enough help.

I have some concerns regarding communication, care, and security. If they have an issue they want to talk with you about, you'll receive multiple calls. If you need to speak with someone, they'll never get back to you. We often needed to leave messages to keep Mom off of the bus for appointments or family visits. Not once did the message get through from the desk to the bus driver. When we got there they couldn't tell us if she was on the bus. How can the bus leaves without first clearing the names of those on board with the front desk? How do they know the resident has not left the premises? We requested that they change the band-aid on Mom's leg after she showered in the morning. The nurse said the aides we not capable, they didn't always have band-aids (we provided them), it was impossible to communicate the message to everyone. I asked for her email to make sure messages got to the "medical" staff, she didn't know it. Then she called me back with a fake one. She told me many times, "I'm just temporary." So we can't expect any services from the health care department because she is temporary? Not impressed.

Hello my mother is there and it use to be very clean every since December the cleanup of the place is not so good I use to come in if I had a problem I would ask Frankie to come in and she was great at getting any mess cleaned up and helping mom get comfortable when it was the PCA job she didn't mind they use to have 2 housekeepers Garrett does good but he needs help he can't do it alone maintain both buildings I don't know what happened but they need her back you notice a big difference in the building when she was there whatever she did it was with a smile they need to have more outdoor activities for ALZ residents food could be better

Most of the staff were very nice though a couple of them made me feel uncomfortable. I think my loved one wasn't severe enough for this locked unit and seeing the others in various stages of mental illness disturbed him. The residents seem to all have severe dementia; just walking around aimlessly, clapping hands, plucking at the air, or sitting around the nurse's station on the couches. I expected more from the dining area based on the monthly fees, but the food was poor and they used plastic cups and utensils. I wouldn't suggest this environment unless your loved one doesn't recognize reality any longer.

They are not caring about their residents

Nurses are great but assistants give most of the care which I feel is poor. On the alzheimers unit they do not even have a ice machine or area where family can get drinks for patients. I do not think pts get drinks except maybe at meals. Nursing asst at assisted livings do not have to be state certified so many have no medical experience

very poor staffed,have to beg for help on anything, food fair,too much saying no we cant do that or help you. would not recommend unless you have allot of patience and time getting help for your family member.

They do not specialize in anything other than assisted living! False advertisement! Unless your loved one is cognizant and can take care of themselves, this is not the place for someone with dementia or Alzheimer's.

I don't recommend Briar Glen! Facility is definitely understaffed. No call buttons by the beds only in the bathrooms. I'm not sure if they would answer them anyway. There is no attention to the residents.

They completely fooled me just by my first visit. They did not care for my aunt. She fell and broke her hip and then 6 months later she was watched as she fell and broke her other hip. They also forced me into using the hospice company that they have ties with and my aunt ended up dying in her room by herself without them even letting me know anything. So no I would never ever recommend them at all. I hope this will keep others from having their loved ones in that horrible place.

The facility did not meet expectations after seeing what the competition has to offer. There seems to be a lack of enthusiasm here and you do not get a warm feeling. The tour was disorganized and the employee seemed distracted like they had other things to be doing.

Overall experience started off good and has deteriorated. Birchwoods management did not have awareness of what the staff was doing OR what they were not doing. Care of vulnerable people suffered and many families moved their loved ones out. Harm came to some residents at the hands of bad workers and uncaring management. One resident who is in a wheelchair was stuck in her room for hours needing help, ringing for help and no one came. They say the management is now on top of it but honestly they have just let go any employee who knows the truth about what it's been like. It used to be friendly but now it is not. Very few staff care to speak to the residents and make them feel seen and cared for except the social workers who do bingo and activities. Also friendly and caring are the two front desk women and one nurse and a couple of med tech women - two of whom have quit due to all of this. The new med tech men are terrible. Food is awful. The noon time meal can be ok but the evening is awful - one night they actually served a nasty looking baked potato and potato chips. Nothing else. Very odd. For activities, they try - they are kind to the residents and try to make them happy. Value for the money - bad, my parents pay [fee removed] a month and the only thing they get is meds given and some average noontime meals. They buy groceries all the time to have decent food. They all deserve better.

Was very disappointed in the lack of information we were given in the process of getting Mom settled. We also did not have contact people, or call backs when requested. The whole process was very unsettling for the whole family.

Extremely overpriced rooms not newly renovated. The smells from the carpet were terrible. Sales person was very pushy. Did not give out information needed. called them back several times for a tour did not receive an answer until a week later. No one was around doing tour, which made me suspect of the help.

Not to long ago I had a family member live there and needless to say the hospitality was subpar along with it being overpriced and having high move out fees. I would not recommend this place to anyone.

The Care is really bad and the rooms are not updated. The Ed steals time is always on the clock, but never at work. She micromanages everyone time clocking them out when they’re working. She never have answers when you ask questions.

Facility wasn’t clean, bags had pampers in the hallway. Management staff was nowhere around the activity wasn’t going on. Looked at rooms and they were unfinished. Rooms poorly renovated. I would not recommend anyone to come to this facility.