Sinceri Senior Living

not as updated as it should be. appeared to be an old facility. Did not give me a warm/friendly impression when I left.

Response times are poor -10 or more minutes is forever when a person needs transfer to a commode. Doctor does not see her even when we are called & told specifically he would do so. Aides are not very attentive.

This was our very first call and we scheduled a visit for Sat. Aug. 6th at 10 AM. Mom accompanied me, but other than the menu and location, we were not impressed. Our tour guide took us to many rooms which upon inspection she couldn't show us and the only room we viewed that wasn't occupied was recently vacated, with soiled carpets and walls. She concentrated on their new digital medication management and charting stations in the hall, which meant nothing to my Mom. The halls were narrow, no occasional seating, reminded one of a nursing home and she didn't seem to know residents or staff. Unfortunately this first visit turned my Mom off to further looking, so I (and the family) will back off till something happens to change her mind or we have to force her into a move for her and Dad's health and safety.

This is more of an assisted living facility, not for dementia care. The staff does not provide the attention and care that dementia patients need.

They market themselves as "affordable"; however, they refuse to release actual costs without personal interaction with the potential resident. My understanding from three residents is that low-middle to middle income seniors cannot afford the monthly rent. They actually prefer to cater to the upper income senior.

Not very impressed, no medicaid, $6,850 per month private, mattresses on the floor to prevent falls, pretty beat up.

From the time we made the decision that Edgewood worked for my Mom the care was bad. Within the first two weeks they "accidentally" let my my out the front door. She wandered the streets for hours until finally she went to a door and the homeowner called the police. Not much later one of their caregivers [removed] my mother with her finger nails. The wounds required antibiotics and there are still deep scars. The caregiver said my Mom was trying to hit her...however the caregiver had no marks. My mom is nearly 80 and the caregiver was approximately 25. Unfortunately the same scenario happened a second time...begging the question of the training at the facility. The staff is not adequately trained to work with the trials of Alzheimer's...especially those that are still talkative and mobile. Their answer is to give the member mind dulling drugs. If you don't comply then they increase the costs by 30-40% with no explanation. They seem to do well as long as the client is wheel chair bound and can't communicate...or is drugged into submissiveness. I've had family members in 4 different facilities in the Portland & Beaverton areas and this is among the most frustrating. Many of the people there are well meaning and work well with the clients, however there is a general lack of training and therefor they are I'll-equipped to understand the complexities of Alzheimer's victims. On a positive, they do offer a solid amount of mind stimulating activities run by Lisa, who is a gem who offers some redemption.

My Dad moved in on Nov. 4, 2013, on the fourth day we were told that he fallen but it was not serious. After a visit by my brother later on that night he required medical attention by ER Dr for trauma to the inter part of his arm (not consistent with a fall). Called home office and sent picture of his arm and didn't get a response for several days. We did his laundry & cleaned his room the whole time he lived there. He was isolated at meal time. The care declined dramatically!! He basically became lifeless there. After a Dr's. visit that confirmed a 35 lb.weight loss i decided to bring him home. Upon packing his belongings i was told by four staff members(& a pvt.duty care giver) he had been [removed] several times. (covered up by staff) Unfortunately he has not been the same since he went to Elmcroft. Sadly i entrusted these people to care for him. They decided to clean house and get rid of the people that required more care basically. My question is how do these people sleep at night??

Geared for dementia patients. Cold feeling, depressing. Expensive. Not for us.

I don't know what happened, they weren't able to handle his needs. They were not giving the proper medication, I don't really know where the fault of that would lie. It was not a good experience, for us, and I didn't feel comfortable staying there. There was a communication breakdown somewhere. The hospital said in the last couple of years things have changed at Hudson Creek. They were super nice, when I visited, every question we had they were able to answer. It was nice it didn't smell, it was clean. The doctor went to examine him, and I was not impressed with her.

Too far chose not to visit. May reconsider if cannot fine anything closer.

Abby was unable to meet me - said she didnt receive the referral. Cookie (receptionist) and Danielle (housekeeper) showed me around. They were very nice but weren't able to answers questions, etc. Facility was dark and drab and needs updating. Don't this Mom would like it. Dining area very small.

I'm moved him out as soon as I could. Hospice did come in the morning to make sure he was awake and dressed. I don't know what kind of care he would get if they didn't come in. They hadn't been taking care of his teeth, they were supposed to take him to doctors appointments, he missed them, and they didn't even tell us about the service we can pay for to take him to and from. They don't make sure he eats. They say that they do but they don't, I visited on a weekend and there were two staff people for thirty residents!

I toured this facility today in search of a long term care facility for my 95 year old aunt. One woman was being trained and the other supposedly was a community services administrator. I had several questions that the administrator could not answer - I felt these were simple questions she definitely should have had immediate answers to - and she left me sitting with her trainee for a good 10 minutes in awkward silence. The trainee did not attempt to engage in any conversation whatsoever. When the administrator returned with my answers, we toured the facility. Nice facility overall. Looks very clean and well maintained. Just seemed very quiet and subdued, as was the demeanor of the administrator. I asked for a price quote to be e-mailed to me as the pricing structure was very confusing and not straightforward at all. I was promised an e-mail straight away and still have not received one. My aunt will not be living here.

EEEEW. Not for mom, seems like an old folks home (well, it is). One room looked promising, but there's no place to sit that's pretty and the dining room and lobby were depressing. Didn't like the vibe. Understand why it's less $$.

Rooms small

The cleanliness of the community was fine, however they did a horrible job keeping our loved ones apartment clean, it was so dirty. The staff were nice but incompetent, we could never trust what they would say. They would say one things but do another, or not follow through with promises. They wear understaffed but they could not keep up with our loved ones basic cleaning needs, there was times we would visit and our loved one would be sitting in soiled depends for hours, they were just not attentive at all. When they had a chef and could eat in the dining room the meals were good, but they were changing things within the facility and starting delivering the meals in a box to their rooms and it was just bad.

My mom has been a resident for over two years now. At first her experience was great, but under new management the care has deteriorated. Staff turnover is very high which is concerning and upsetting to my mom and other residents. Staff members just disappear with no explanation of what happened to them. There are a few excellent staff members and all the Med techs are great but how long will they stay? This place has turned into a sad and lonely place for my mom. After she was released from a week long hospital stay my mom went back to the Village. We were told her care would be more attentive, as she needed more after the hospital stay. After two weeks that stopped and I was told by the director that the extra care was just temporary and a “courtesy”. Had we known that we would have placed her in another place after her hospital stay. We are very disappointed and saddened by the change in care.

Although there are staff members that truly care for my mom in the facility, overall there was an incompetency for nursing management and misdiagnosis of my mom's condition. There were a number of staff members that caused more conflict than resolution and were unwilling to encourage activities and getting residents out and about, even within the facility.

Worst place I ever placed my mom. Do not think I will ever go by your recommendation again. Staff was rude and disrespectful. Care was totally disorganized. Many times ran out of gloves, supplies, etc. Right hand never know what left hand was doing. Poor communication. Staff disregarded rights of client and they dropped her and cut her leg and she wound up in the emergency room...twice at which time I moved out!! Total waste of time and money. Wasn’t a pleasant stay but nightmare.