Sinceri Senior Living

I moved my loved one out of the community. The main area was clean. There were a couple of accidents, one being when my loved one had an accident when trying to go to the bathroom, and while delivering food during quarantine. The staff ended up taking a rug and covering both items up. There was cleaning of the apartment on Saturdays. The gentleman that cleaned my loved one's apartment was fantastic. They had one washer and dryer down the hall from my loved one's room, and that only worked half the time. The food wasn't good. My loved one lost 30 pounds during the stay. There were 5 residents that left during my loved one's stay. My loved one had to go downstairs for the staff to check their vitals and had to be downstairs by 7:00 am. I would've thought that the staff would come to my loved one's room. There was a $5,000 fee for activities and that was only to show my loved one around the community. The community didn't do this. My loved one was only played bingo once, and then shortly after there was quarantine right after them moving in.

This used to be a nice facility, but unfortunately, it has gone downhill with care since last year. They are constantly understaffed and do not have time to clean and change beds according the the regular schedule. Meals are delivered cold (and without choice) to their rooms as they are no longer allowed to eat in the main dining area. Very minimal activities and the memory care residents are locked down most of the time. It is sad and depressing that a poorly run facility can affect the emotional well-being of the residents. Some of these changes seem to have started with covid-19, but after being locked down for 6 months, services have not improved.

The facility and apts are nice enough. My tour guide was unable to give me dimensions of the rooms or even the overall square footage of any of the apts. The corporate website also didn't have that info. Missing important information was a turnoff for me.

Dirty, smells. Memory Care unit is poor. Place dirty smells, people sitting in soiled clothes and smell. Dirty chairs, etc.

Over the last few years the quality of care has declined dramatically. The staff is more interested in texting on their phones than seeing to the needs of the residents. My family is very disappointed with the staff. The turnover of staff is to be expected but the new staff seem uncaring.

Management seems very stressed. Short staffed with some great employees. Care is not what we thought we would get especially for the money. Very over priced.

Short staff in all areas from Administrator on down. No guarantee they will show up in timely manner once call button is pushed, 5 minutes to over an hour, very dangerous. Meals never on time, cold and since Chef fired not really good, lots of hamburgers and hotdogs. The Aids and Med Techs have to serve food, you don’t know where they have been, cleaning up after Residents in any and all manners and then serving food, kind of gross. No hydration cart twice a day like they touted. NO SECURITY AT ALL, parking lot lights out!! Can’t get maintenance to come when needed, waited over 2 months for light bulbs in bathroom, family could have bought but paying for all of this. I could go on and on, After 7 months I believe I have given them more than enough time to get their stuff together. Feel foolish for believing they would do all they said and feel taken advantage of.

Under staffed. Staff lacked proper training.

I would not place my loved one here if I had it to do over again. All was fine while he was paying full private pay. As soon as the money runs out, treatment of the resident goes downhill and they want you out.

Toured 4/2/18. Pleasant building, but available room smelled terrible -- like months of neglected urine in carpet. I would not want a loved one to live in that without complete replacement. And the smell made me wonder how often rooms are cleaned with residents in them. The administrator stressed that residents are strongly encouraged to leave their rooms during the day (easier to see from the main desk, she pointed out) and insisted on this point even when I noted that my mother is bed bound, in late stage of dementia. She doesn't need to be propped up in a hallway in her last months of life!

As a frequent visitor (once or twice a week for the past year), I have found Elmcroft of Braeswood to be severely understaffed for long periods of time, leaving obvious gaps in housekeeping and personal hygiene assistance for scores of residents. There is a higher than usual turnover rate for staff and executive staff. At times, I wonder how this facility is passing state inspections or retaining such glowing ratings from [Removed] and possibly other senior living marketers. It has taken me awhile to write this review because I like everything else about Elmcroft. It is a friendly and cordial environment but falls short of giving each resident the quality of individual care and attention they deserve and need and for which they are paying. On many occasions, I have visited my elderly relative (who requires assistance with bathing) and returned a week later only to find him lying filthy on the same bedsheets and in the same clothes and underwear he had on the week before.

No kitchenettes in units, not impressed with facility.

The facility was outdated and even a little shabby. The tour guide was very nice. But she told me they didn’t have pendants for residents to wear around their necks and the nurse visited only occasionally but LVNs were usually on site during working hours.

Old, pending repairs and modifications. Didn't like Cobblestone and one-way street.

The memory care area of this community seemed a little understaffed when mom was there. They just set residents in the dining room and did not make sure they were eating. The food looked ok and the community was clean. Someone went through her room and left food and clothing on the floor. When I visited I only saw a nurse, two aides and a social worker on the floor. I would not recommend the memory care unit of this community.

We were impressed with the staff at Magnolia Springs and it is a very nice community. I felt that it was more of an independent living style as they do not have nurses on staff, Building is large and spacious but that does make for long walks.

From what we saw on the tour, they are not what we were looking for. I thought they were looking dated and the parking for the guests was terrible.

The employees are very nice. The building does not smell good. As a construction professional, I see water intrusion. Look further.

The community feel was not what we were looking for when touring for my father, who is still very active and social despite his advancing memory problems. At other communities, I felt like he would be drawn out and engaged in the community, which could slow the progression of his disorder. What I noticed in this community was that most people kept to themselves and many people were in their rooms with the door closed. The people that we met weren’t particularly outgoing. The design of inside the facility felt more like a nursing home and less like a community. I didn’t feel that either myself or my dad could make a good connection with the management.

I was not impressed with my tour of this community. From what I saw it is more an independent community, rather than a memory care facility. Which is what I thought they offered. The staff didn't seem fit to care for Alzheimer's patients. I would not had felt comfortable moving my parents to this community. They would not had been able to provide care that I would be comfortable with. More so this is a community for someone who just needs light assistance.