Sinceri Senior Living

It was dinner time so all residents were in the dining room. They seemed happy enough but we're ushered through fairly quickly. Didn't see many staff members. I'm sure there, just out of sight. Facility was worn, dirty. Needs an upgrade for sure. Really had the feel of old nursing home. Vastly different at Heritage.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

My husband entered Briar Glen on [date removed] we exited the facility on [date removed] after we were told that he was not a good fit for Briar Glen. There was an incident that occurred on the night of the [date removed] in which he became agitated and was taken to the hospital via an ambulance. We were called at 1 AM and informed about it and then on the [date removed] we were told that The administrator had determined from information she learned while on leave that [name removed]could only stay at the facility with 24/7 sitter service. We were told that the administrator would meet us when she returned from our Christmas vacation on [date removed]. We provided round the clock sitter service with me sleeping in the recliner the four nights and our daughters splitting the remainder shifts each day. During the four days we were at the facility, we learned from different staff members that [name removed]was not completely at fault with the incidences that occurred. Unfortunately we didn't spend the first night with him. Our daughter spent the first day with him and he had adjusted well enough that she felt he could spend the night alone. That was a mistake - we should've spent the night with him and several nights after, until we made sure he was adjusted. Another thing we learned is that holiday time, especially Christmas, is a poor time to admit anyone. The administrator was on vacation and the staff was smaller due to people wanting to be off for Christmas. Another thing we learned is to make sure that the person being admitted has ALL of their medication. My husband was admitted from UAB Hospital after being there to have his medication adjusted. He had been placed on a narcotic that that assisted living wasn't able to obtain because they didn't have a written prescription for the gabapentin and the Seroquel. Because of that error he went cold turkey off two narcotics. Therefore, his behavior was more agitated and aggressive than before. It was a very traumatic experience for us and very emotional. We were pleased with his placement and purchased a dorm refrigerator, a twin bed, Bed linens and bath linens, snack foods, etc. We had Spectrum connect the satellite and we went to a lot of trouble and expense, just for four days. I knew the contract was binding whether he was dismissed by the facility or taken home voluntarily by us. I knew that our entry fee of [removed] and our first rent of [removed]was nonrefundable; because I signed the contract. That is a lot of money that could have been used on caregivers in our home. The next month, I received mail from Briar Glen and innocently thought they were refunding some of our money. Instead of any refund, there was a bill for an additional [removed]. I wrote the check for that amount and mailed it in with a letter which stated that I was going to protest this additional charge because I thought it was very unfair and could be considered as price gouging. I did write a letter to JEA Senior Living in Vancouver Washington. The check was not withdrawn from our checking account. My husband was admitted to Briar Glen through the recommendation from UAB that this type of facility would be his least restrictive environment. Unfortunately that didn't work out. I would never recommend Briar Glen for anyone.

This place was horrible and they were very unprofessional.

I would advise anybody to be very cautious. It's a wonderful location and a very nice facility that has some nice features, including the individual balconies. However, whether it's due to staffing issues and is just a temporary issue, or whether it's a long-term, ongoing issue, they messed up my loved one's medications on more than one occasion. There was also a concerning lack of communication and responsiveness from high level staff, including the administrator at the time and the head nurse.

Our family had an in person tour and we new right away it was just not going to be a good fit for our loved one, it was not a very good first impression

We have had issues with security and my loved one is not receiving the care that we expected. I do understand that they are short staffed and I think that is causing the issues with the lack of care. We have been disappointed.

I did not like this community as much as I liked others. It was wide and bright and clean but it felt isolated and not the community that I was looking for. It was like one part of the community was assisted living and then the other part was not.

Don't take your loved one here. When I met with the staff they told me that they would handle things one way but they was not very professional and did not have good communication when I needed help with taking care of my loved ones needs, they then sent me a bill after my loved one passed away and I'm still waiting for them to respond and to give me a refund.

thank goodness my loved one does not have many needs and rarely asks for much. this makes it easy to just shut her in her room all day. clothing is not changed for days. i do not believe state minimum bathing, or any records of a refusal to get a bath, are being kept. i have been doing laundry and picking up the slack of house cleaning. repeatedly late to medical appointments and even a scheduled surgery, no matter how many times i have called to give reminders. no one noticed she had a loose partial flopping around in her mouth, or broken front teeth during lockdown. nursing and kitchen are providing reliable service.

I would tell others that they have 24 hour nursing supposedly, but the staff to residents ratio is not as good. Our issue has was the lack of supervision and a lot of falls were not witnessed. Due to our experience I would not recommend to others.

The dining room is back to being open and the activities are opened as well. However, this community would use some improvement with their staffing, they have had a lot of turnover rates recently. They also do not do a good job communicating with the residents or their families, and the level of medical assistance they provide is not where it should be.

Nice facility but there were too many items that just didn’t check the box on my list. I can’t quite put my finger on it but I didn’t give me a warm and fuzzy!

The day to day caregivers were great. The administrative team and nurse not so good. My loved one's room wasn't the cleanest. My loved one had a TV that was to mount on the wall initially. When I went to see my loved one, they had stacked the TV on top of a nightstand and a chest. They lost the leg supports on the wheelchair, then they lost the wheelchair. The staff tried blaming the loss of the wheelchair on me for not putting my loved one's name on it, I let the community know I did put my loved one's name on the wheelchair. They then found a new wheelchair for me. I wouldn't recommend this community to anyone. There were times they didn't seem to go check on residents when I was seeing my loved one. The community isn't good at returning calls. They tried blaming this on the receptionist.

It is different for everybody, this wasn't for our loved one. This was too independent for our loved one. My loved one needs more medical care. I don't think they have enough staff for the community. The communication people only work during the week, and not the weekend. The weekend staff no ones knows how to do virtual calls on the weekend. They seem inadequate.

The community promised more than they delivered, The communication is not very good, They struggle to return phone calls. I would not recommend this community to others.

My mom was injured and they did not contact me to let me know. When I saw her injury no one knew what had happened or let me know she was hurt. Communication was not good in this community and I would not recommend this community.

Magnolia Springs, is basically a group home, and they don't qualified staff for memory care. There is no on-sight nurse or doctor. They have problems with the medical portion of the community. They didn't have any certified medicine technicians on site, and were reluctant to give certain medications to residents. My loved one was there for less than a year. There were times that my loved one had sores on their body. The family discovered this and not the community.

Elmcroft of Bedford looks clean when you walk in, however in our loved ones room the carpet was dirty and it was very dusty. Most of the staff members were friendly, except for one. We felt it was overpriced for the services we received. It was also very hard to get in touch with anyone within the community, they were always in meetings and we had to go through the receptionist. She wouldn't be able to answer some of our questions and she had an attitude. Our loved one had bad feed when we moved her in, and we made them well aware of that. When we came to visit her feet were in worse condition, it looked like they were not washed and she was in a lot of pain. The staff did not communicate any of that to us. We signed up with their podiatrist they told us about, but later found out our loved one had never seen the doctor. Some of the care givers and med-techs were rude to our loved one. They are supposed to be trained on how to handle dementia patients, sometimes she was a handful but they should not be rude. There was a huge misunderstanding on move out day, that caused some stressful issues. We also believe during this time the communication between the community and the families should involve a lot of patience and clarity.