Sinceri Senior Living

The Sales guy that we worked with just wanted a sale and completely RUSHED us through the paperwork. He verbally told us that 18 month private pay would not be a problem and told us this just to get us to commit. I had to fight corporate. It also wasn't mentioned that level of care is a completely separate cost. Not to mention they just had a 10% price increase, which coincidentally happened at the same time as a full remodel of the facility. The price increased by over $[removed]per month. I am very very unhappy.

There seem to be no processes or procedures in place as it relates to the residents. I was always getting calls that my father was out of meds or hearing aid batteries etc, this was after providing 6 month supplies of each. No one seemed to know where to look for resident items etc. Personal hygiene and bed Linen changes and laundry for residents was terribly lacking. Communication among staff almost non existent. Facility needs structure and processes and procedures known to all and followed.

My grandma lived there less than a week before she entered hospice. They are understaffed and have to go into the hall and search for someone to help with caring for her. The lady seemed nice and concerned about my grandma. Once my grandma moved in. She did not answer my calls or help me solve issues that were evident from day one.

When it comes to the friendliness of the staff we gave them an overall 3, however some of the staff members there should receive a 5. We thought we had found a great place. The staff at Ponderosa Lodge Senior Living were very accommodating to my sister's diet needs since she has celiac disease. We would recommend this community to other families if their loved ones do not have any physical issues, especially any decline with memory care

I came to visit my family member and she need assistance and I couldn’t find anyone. The call button went off for hours. The nurses seem to not know anything and are kind of dingy. Building runs with all agency who can’t really help much either. They need to do some reevaluating

Make sure people understand that they are not getting skilled nursing and that you will have to keep a close eye on the physical wellbeing of your parent.

My loved one was a resident at Amber Glen Alzheimer's Special Care Center, but we have moved her from this facility. For my staff rating, I would rate the employees at a 4 and the management at a 2. I would not recommend this facility at this time. I would be extremely suspicious of anything their sales / marketing person says. I would say 90 percent was untrue-some purposeful and some not.

My dad was at this facility for 19 months and my mom for 1 month. It was originally owned by [removed] and it was awesome. Now it's owned by Sinceri Living and it's not so awesome anymore. My family's experiences: 1. My mom passed away there[date removed]. We had her room cleaned out the [date removed]. We were still charged a month of rent ($[removed]) because we didn't give 30 days notice!!!!! 2. We were told multiple times that we were not allowed to speak to the staff and vice versa. 3. Rent went up from $[removed] in 2022 to $[removed] in 2023 (at least for my dad). I believe different families are paying different amounts. 4. My dad had a DNR and yet he ended up at the hospital a minimum of 3 times. The last time, he was found unresponsive. The orders were to call hospice but they panicked and called the squad. When I confronted them about why they didn't call hospice, they said they did but hospice didn't answer. Hospice says there was no record of Mulberry calling.

A lot of what I have noticed that they do is pass the buck... in other words nobody wants to take responsibility for anything. They have openings at least. Most places have waiting lists that are months out. They do not provide transportation on weekends for anything. During the week yes. We were told before my dad moved out there that they've had transportation for him to get to church but that is not true and that was one of the big burrs under his saddle was that he couldn't get to church. The cost is entirely too high for what they do. I wouldn't recommend for someone who's mind is sharp. Not a lot of mental or emotional stimulation there. Ok if you're not fussy. But like us..didn't have any options. The apartments are nice and spacious. Two large rooms, big walk in closet, huge bathroom.

At the time we were there the facility was going through a lot of turnover and many of the key administrative positions were new or unfilled. We did not know this when moving my mother in. Many of the residents were in them end stages of dementia. There were very little socialization opportunities or activities that were appropriate for her higher ability to function and communicate.

I do not recommend Winterberry Heights. They charged us for the following month after my loved one had passed. Overall it was a bad experience. He fell many times, and the nurse I spoke to stated she thought he was bed-ridden so he was not checked on as often as needed, which resulted in a bad way to end his life... Only there one week before passing.

Dad was in the memory care unit for 10 weeks. He hated being there. Most of his direct care staff were kind and caring. I appreciate them. But there just wasn’t anything for him to do. There is not many activities for residents at advanced levels of dementia. Life revolved around the three daily meals and being parked in front of the TV. Meals were just okay. Resident nails and hair were overgrown. Medication was the answer to agitation, which for my father, often led to over sedation and falls. I think the staff did their best, but I just felt very disconnected from the community (even though a family member was there most days of the week.) Dad died 10 weeks after arriving. That was a blessing. We moved out all his furniture and items within 14 hours of his death. Then came the final bill. Apparently the contract states rent will be charged for 14 days following death. This is absolutely criminal, in my opinion. So be warned. 10 weeks in memory care = $22,417

I'm not sure my loved one was getting his medications like he was supposed to. And I didn't feel that the level of care he was supposed to get was being given to him. When I would come to the staff with questions or concerns, they were helpful.

Our family had an in person tour and we just did not think it was the best tour experience. There was a resident siting in a wheel chair that was in need of assistance and we do understand the tour guide was giving us a tour but they did not stop the tour and just assist this lady super quick but instead yelled down the hallway to grab another workers attention. So for us it just did not give us the best first impression.

I started looking at facilities and met with [name removed] . [name removed] sold me a good story , [name removed] advised me his parents had it and he understood the place I was at in my life . I placed my mom in and was so excited but not much longer in the time would I realize that they sold me a dream .I have met some awesome people so I’m not going to say the staff was not good but if you are paying a facility you should expect certain things and one big expectation was hygiene . The thing that broke me was was my mom was not being given any baths or showers and was trying to do it herself. Now as many times they have told me “ you know her memory leaving “. I had camera installed and what hurt me is that my mom was brushing her teeth with body wash , trying to give herself bath with paper towels. I literally started going up there to give my mom a bath even sent a email to [name removed] , no response! Yes I’m removing her but no one should have to go thru it!! Watch your people , video everything

We had moved our loved out because she was not happy with the care she received. There was not much supervision with the other residents so people were in and out of our loved ones room all the time. Some of our loved belongings were taken and rummaged around. Our loved ones room would smell like urine - this was due to the staff not being able to take our loved one to the bathroom. They gave our loved one some medication they did not need. Things we had bought and provided for our loved one we never saw them.

Our family had an in person tour and even though the community itself looked really nice, when we got there the person who was supposed to give the tour was not there and so we had to wait - the person who ended up giving us the tour never had done one before so it just was not going to work for our loved one

It was bright and clean when we moved in but then something drastically changed. The reason we moved our loved one out was because after a month of being there, the housekeeping went way down and the whole facility smelled like urine. If your loved one is a diabetic, they are not really equip to take care of them. They say that they are, but we gave specific orders from my loved ones doctor as to how he was to be cared for and they said they did not do it that way there. The doctor here said unless his blood sugar is so high that he will have a seizure or so low that he would go into a coma, they would not intervene. For someone who just has memory care issues, this may be a good place for you, but if there are any other health issues it is not.

The services are not always available. The transportation is not working, to take the residents to different places. My loved one does not really like the food, and does not participate in activities. The place is under new managment, so hopefully things change soon. My loved one has a large untit, and for what they're paying it's good ,compared to other places.

The staff was friendly. The kitchen area was dirty. It gave more of a nursing home feel.