Sinceri Senior Living

I guess I would say, make sure the facilities manager knows they are moving in. They need much better communication among the staff. The facilities manager didn't know my mother was moving in. The Exec Dir said my mother could stay in the guest room for a week while her apartment was being painted. She didn't know the guest room had been rented by someone else. There were only 3 staff involved and none of them seemed to update the others. My mother's move-in was more stressful than it needed to be because of it.

I was totally mislead and disappointed in the experience at Briar Glen. Overall care of my love one. Constantly shorthanded staff. You may have 1 for every 15 to 20 when I was initially told there was 1 for every 7. Ppl walking around with urine and feces. I will need assistance and instead of helping me with my sister to use the bathroom, they would go all around the facility looking for the person that was in charge of my sister. They were not even busy at the time. I was livid.

The building is old and outdated. Like a ward or hospital instead of a home. Frequently smelled of urine It is way too big for Alzheimer's patients. They cannot find their way. And if your room is at the end of the hall, other residents wander in and out and take things. There are no staff at the back ends of the halls The facility needs to be divided in half with complete staff at both ends.

My mom was in Cedar Ridge Memory Care for five days. The people there are rude [name removed] one of the nurses is demanding and rude and uncaring as a professional could be. The nursing supervisor is equally as so, and staff is untrained how to care for people that are not feeling well and they do not listen to family wishes. my mom was sick. She had a UTI and influenza a and I told them for four days that my mom wasn't feeling well. She needed to get some rest and all they could say to me is well she hasn't complained. She didn't complain to them know she hated it there, but she certainly complained to me and you could see it. She sat in her wheelchair with her head hung. She couldn't talk she wouldn't. She couldn't lift her head. Somebody physically put their hands on my mother and took her out of bed when she told them she didn't feel good. I would never recommend that place and anybody that says that's a good place. They're full of it. It is a horrid place. I would never put my mother back there. She ended up in the ER and admitted to the hospital for six days when she got out of Cedar pointe rehab. She was not sick. She got there on Tuesday to Cedar ridge and on Sunday. I had to take her to the emergency room and they did nothing for her.

The communication between the facility and the residents medical team and family lacks. It seems to me the facility would rather talk to the family and go around the resident. The nurse on site doesn't appear to want to learn from visiting nurses how to care for particular medical issues and they do not follow the medication protocols very well.

I was totally surprised the day the contract was signed. So legal. Also, the activity fee ($[fee removed]) was very steep and i dont remember it being mentioned. My husband stayed 5 days then went to hospital after my insisting and stayed three weeks. I had to pay two months and est. Of 12 days plus fee without him even being there. Patients are moved out of their rooms after breakfast so staff can watch them. Just be sure someone checks in on them VERY frequently. Nurse is very busy just giving medicines. Caretakers seemed to be fairly kind.

The staff is unfriendly. They do not pay attention to patient care needs. Sales people are pushy. No activities. No communication. People wandering halls going into others rooms.

My mom moved out after a couple weeks. My dad is still there, but we're looking at other options. The rooms are nice, staff worked to help get the rooms setup. Memory care does not do a lot with grooming/bathing.

They make many promises fur fail to deliver consistently on any of them. I would look for a different facility. I cannot recommend this place.

We were fooled by the tour. Friendliness - depends on who. Nursing/caregivers can be good, depends on the person. Administrative staff are unfriendly/hostile/hide. Meals are horrible. Activities - when caregivers let patients know it is happening! But I need others to know they put on a good presentation but don't live up to the presentation. Always come in unannounced after your tour. Some places we visited didn't bother to hide things from us, which is why we didn't choose them. But it's also just harmful to think you're getting one thing and you're gonna get something completely different, because they put on a show.

Not good at all for people with Alzheimer’s that need total care. I took my mom out of there & placed her elsewhere. Wasn't very happy with the care there. It was suggested by A Place For Mom

It was not a positive experience and would not be one of my choices for my Mom, at least at this time. I found that they didn't communicate with me as much as I would have liked, I found out things by asking every day, how my Mom was doing. It is important to me to have communication with the staff about what's going on with my mother.

Administration is full of false promises. Frequent staff changes and lack of communication between staff. Very few care givers performed satisfactory levels of care. Housekeeping was almost non existent the past two years except trash removal. Had to hire outside staffing agency to assure proper care was provided. Activity Director was the bright spot. Highly recommend active family involvement to assure resident's wellbeing and care needs are being met. Facility and corporate regularly fails to return phone calls and provides false information on a regular basis. The building itself was nice. With current administration, I would not recommend this facility.

My mom [name removed] enjoyed living at Olympic West but unfortunately when she moved out they continued to charge her a monthly rent even after she moved to another facility and when we contacted they to get our money returned all they've managed to do is ignore us so I have had to make contact with my mom's bank to dispute the charge, I don't know why places like these can't just be honest and have integrity & actually do what they say.

Highly recommend that folks educate self on what standards you expect, don't assume you are on the same page, delve into staffing levels and very detailed descriptions of their resident standards of care. Our inquiries up front were dodged with vague answers. Fact check, monitor frequently, advocate kindly but emphatically. Resident requests for assistance to the bathroom or needing OTC medication administered going unanswered or responded to an hour later were frequent and unacceptable. Braeswood Estates staff were ill prepared for the end of life care needs for someone under hospice care the last couple of weeks. It was a serious failure and [name removed] really suffered needlessly her last 48 hours. I can accept chaos from a serious Covid outbreak the day we moved in, persistent computer systems issues, service and facility issues due to complete facility remodel, 95% changeover of management 5 months after move in, but basic resident care was truly subpar. I hope this was helpful, I sure learned a lot and share it as my peers are facing these decisions for their loved ones. There were some kind and capable aides who did their best under weak leadership.

Wonderful, kind staff but very under staffed at the expense of care. As a result, response time was slow. Especially on the weekends. It was obvious management was skimping on help to save money. I would not recommend for someone who needs a great deal of assistance. It would be ok for someone who needs minimal help.

I would not recommend this facility for Alzheimer patients. The only person that seemed qualified was the activity director. Housekeeping was okay. Communication was okay. Move in was great, after that it was down hill. Meals were excellent. If they are going to take Alzheimer patients, they need big time improvements. If they just have patients that need regular help, they would be great.

My mother was a resident at Amber Glen previously (April 2023). I could not recommend under former management. I found her room filthy more than once. They let one resident roam freely, stealing from other people's rooms-and they were aware. Activities were non existent after about 3 or so and not consistently any more than coloring or sitting in front of a tv. Only few of staff actually engaging with residents. Often short handed, so not adequate supervision and/or they combined those with severe problems with others causing verbal arguments and even a food fight that I witnessed. As for the food- usually good breakfast. Otherwise over reliance on soup and cold sandwiches - usually without lettuce or tomato or anything to make it look palatable. No call buttons. They use very ineffective motion detectors. Had many things stolen and/or misplaced. My sister or I went every day to make sure she was okay. Not much accountability as the Director, Head Nurse, Bookkeeper and Kitchens Manager were left or replaced within 2wks of our arrival. On more than one weekend evening there was a sub/contract nurse in charge of the whole place who knew nothing or no one- including the codes to open the doors. And get everything in writing- I believe we were unfairly billed based on the difference between what the salesperson told us and what we had to pay.

The staff is incredibly nice, the food served is terrific and the building is more than adequate. However, there is an unusual policy in place. If the resident has an active contagious disease such as even the flu, they are not supposed to be in the building. In a community such as this, people will pass bugs around. One would hope for something minor, the resident could just be isolated and monitored for a couple of days. Instead, they are sent back home. If they have no home to go back to then what? Anyway, check 7.1.6 of the contract.

I think the cottages are great. Cleaning was very consistent. High turn over. Increase rates. Not enough staff. Never felt like I was getting people that really cared about my grandparents. I think the turn over is too high and quality has drastically shifted in the last 5 years.