Sinceri Senior Living

Looks like they have 2 bedroom with terrace/patio. This would be nice. Looks small.

nice, $6000 +

I would not recommend this community. I expected better communications from the staff, I also would have liked more effort with communicating with my mother also.

IT IS UNFORTUNATE WHEN WE HAVE TO PLACE OUR LOVED ONES, THE MONTHLY COST IS NOT CHEAP. I'M DISAPPOINTED WITH THE UNSANITARY FURNITURE AND FLOORS ,URIN SMELL AT AUTUMN LEAVES PEARLAND. I HAVE ADDRESSED THIS TOPIC TO UPPER MGMT. IT IS NOT A GOOD THING FOR ANYONE. STAFF AND FAMILY MEMBERS TO NOT WANT TO SIT AND OR VISIT WHEN A GREAT MAJORITY OF THE FURNITURE IS SO SOILED. IT CAN CAUSE OTHER BACTERIA ILLNESS.

We were very disappointed. Although it was a beautiful facility, we found that what had been promised was not being delivered. "Chef-prepared, farm-to-table" meals came out of a can or box. Foods were often unpalatable or hard on elderly digestive systems. "Timely responses" were rare, some even up to an hour. Although most of the staff seemed to truly care, they were too understaffed to really have quality time with the residents.

Is not what was expected. My parent had been there for several weeks and had complained about lack of timely response to support button calls. This was witnessed also by myself and my siblings on several occasions. Also had occasions where bathing needs were not addressed for days, since assistance was required. Moved to a different facility for more attentive and appropriate care. Facility staff was hit or miss....some were really warm and others not. Great program with the greeter / therapy dog Facility is a bit older but appeared clean and maintained. Layout is a bit confusing.

I toured this facility while looking for a place for my Mother. The person who gave me the tour was very nice and seemed to be knowledgeable. Every question I asked her, she knew the answer to. The rooms were clean and the residents looked like they were doing fine. However, there was an odor kind of like they used a lot of potpourri. We didn’t pick this facility because I didn’t like the area and it was further away from me. Even though this facility wasn’t for my Mother, I would still recommend other families to tour.

While the facility is lovely, the staff is friendly and the overall feeling is pleasant there are some very real negatives that aren't being addressed. The building loses heat frequently in the winter and a/c in the summer. Residents are uncomfortable particularly in the bitter cold. After many complaints and a couple of years, no progress to fix the issue has been made. The problem is that the HVAC system is not appropriate for our Indiana climate and the cost to replace it is a greater concern than their residents health and discomfort. I have had several conversations with the local manager and the Corporate manager and still my mother is without heat again this year. Not just once in a while but weekly. I wouldn't recommend this for your loved ones.

The staff here did a nice job showing us around, they took their time and they answered all our questions. We just were not impressed it felt outdated and drab and we felt that it was just too big for our mom.

At time the feelings and needs of the residents are not respected

I was able to take a tour and i was not impressed with this place at all. The staff was great and they were helpful, but the community felt like an institution. Not somewhere I would send my loved one. It just is not very homey at all.

It has be an okay experience at here at Autumn Leaves. My mother seems to like it and that is nice to see. I have my concerns with the staff; I feel they don't follow through with my concerns and kinda blow them off which isn't nice. I have concerns about my mother's medicine and I have brought this up to staff and they don't communicate well with me regarding it. My mother loves the food, so there is some good things about it and some bad parts. I would suggest to take a look at this community for yourself and see if you like.

They charge you to do something and then they don't do it. Sometimes they do thins, sometimes they don't. A lot of it is hit and miss. They do not have enough staff members and they have a terrible turnover. They need to get someone in there who knows what they are doing. I am disappointed with them.

I was told that they had a beautiful Atrium, an enclosed courtyard for people to walk around. But it was kept locked, and not very well landscaped. It wasn't very accessible or inviting. I thought they had a very nice memory unit. All of the rooms were shared, in the assisted living section. I also felt that all the assisted living rooms were very dark.

We are very disappointed in Elmcroft, there is not enough staff members to help with our loved ones. They are not very friendly and act like your bothering them when you have a question. Showers are not given when they are supposed to, our loved one always looks like they just woke up, the same clothes have been on for days . Seems like everyone is just sitting in their rooms with their door open, without having nothing to do. Also way to expensive !!

The facility is beautiful, but the level of care doesn't match the facility. They have had a huge staff turnover. There have been a lot of problems with communication, and things that they said would be available, not being available. Everyone is friendly for the most part, but there are some professionalism issues. Especially with the med tech, and pitting the family against the resident. Saying your family member wants you to do this. You have to be right on top of it at all times. Services are not happening when they are supposed to. The food is fair, I have heard other places are better, the chicken can be quite dry and the food is tough to cut, there isn't a lot of variety, and the portions are small. The activities happen a lot but they are not good at connecting and getting the residents involved, I have been disappointed with that. There is a real difficulty with the medical care, information doesn't get through, there is a huge breakdown and a lot of dropped balls.

Beautiful but hidden charges every where 5.00 every meal you eat in room required to socialize. My mother in law was a shut in and did not like crowds was told to join others or get charged extra over the 3500. Monthly for assisted living. Emergency buttons you wear don't always work , short staff on weekends, and residents walk away, and get lost.

My husband was there while I had surgery. They weren't taking good care of him. They had not kept up to date on his Parkinson's medication. They might have missed the fact that he had Parkinson's, I don't know. When my son took him home, we had to take him to the Medina hospital, and for three days we tried to bring him back to life. He is walking good now. He was pleased with it while he was there, so I would say Elmcroft is fair. It was nice that they had an opening immediately for him, but we didn't think it was excellent.

The upper managment people are good compassionate people. The resident nurses are a good staff. However, the middle management doesn't share the same compassion. They seem unable to cope with my father's behavior, his dementia. It has been a constant struggle to keep the room sanitary. There is a residue of urine that clings to shoes. There is also too much stealing and borrowing (which I recognize is normal for Alzheimer's patients) between patients. They need to catch this quicker. They are quick to detect medical problems and have improved the overall health of my father. That is good. Taking care of dementia afflicted patients is a huge undertaking and I admire the dedication of those compassionate staff that do it well.

I didn't liek this at all. The first thing was when I walked in the door, I could smell urine. I didn't care too much for the rooms either, they seemed a little small. When I walked in the door, to be honest, right when that smell hit me I thought "just turn around and leave." I've worked in nursing homes for a few years and the place seemed like it was older and when we were walking down the hallway someone had gone to the bathroom right in the middle of the floor.