Sinceri Senior Living

They could do better with keeping the bathroom clean. The interaction with the staff is pretty good. The food is okay. I have seen a few activities but they could add more. The value for the money is affordable.

The interaction with the staff is good. My loved one likes the food. She engaged in activites such as; Bingo, cards, drawing, and wrote letters. They have had a large turnover rate with staffing. I would recommend to other families, if it's for someone who has been specifically diagnosed with dementia or alzheimer's.

Their staff is very kind and accommodating. They could update the place a bit with fresh paint carpet and new furniture. Food is sub par. The staff communication with the family is good. There are three meals a day. If you don't like what they serve they have a regular menu the resident can order from. My loved one complains that the food isn't good. However my loved one complains about the food wherever they are. So I'm not sure if everyone else there agrees.

I would say that it is very expensive and that it might be more financially sound to quit their job and become a full time caretaker for their loved one(s). Under the circumstances we were in at the time, we really didnt have the luxury to "shop around". The meals are good and staff is friendly though. Also, sometimes the staffs response time when the "assist cord" is pulled in the room is a little slow.

I toured with The Pines on Carmel Senior Living and I was not impressed at all. They were the SAME pricing as the facility that we picked, but the staff and quality of the facility were not even close.

I toured this facility and the people were great. The normal tour guide wasn't there, so I ended up working with the 2 Memory Care Directors.

The staff is friendly, and the apartment is nice. But the food really needs improvement.

We picked this community, because they seem to care about the residents, and the location. They can improve on the food, by adding better options. it would also, be nice if they added more music interaction for the activities. I would recommend to other families.

They have a kind and nice staff. The rooms were smaller and there was an odor when we walked in. Overall it didn't feel like the right fit.

The staff the community has is good. I just feel the staff is stretched thin in caring for the residents. I would recommend you look at several different communities and ask lots of questions about the care, staffing, other questions.

Myrtle Beach Grove wanted a deposit before they evaluated my loved one and gave us a price . His reason was he only had 2 rooms left.

Maintenance issues and the food are the 2 problems my dad has with this facility. He won't eat the food at all. They respond fast to maintenance issues, but then they won't fix everything. Examples: the stove wont open unless we remove the cabinet knob, and the cabinet door doesn't open because of the stove. We were told before he moved in they would replace the stove, but once he moved in they said no. Toilet overflows daily-they won't bring a plumber out to snake it. Shower handle is too difficult to turn (even for a non elderly person) and they won't bring a plumber to fix. So he struggles with 2 hands to turn the handle to take a shower. To be fair, the positive side is that the place is very clean, and for the most part, the response is prompt and friendly.

Good- feels at home here. Everyone is nice and understanding.

Our family had an in person tour and we had all of our questions ready for answering but we just came out quite confused - we did not really understand the set up of the community and was not the biggest fan of the overall layout

I would recommend you shop around and do your homework. I would also ask lots of questions to the families of the residents and who have had their loved one's in the community's care. The care that our loved one received was only adequate after the family followed up and being there. The management team would apologize for not the appropriate care that our loved one received. They would fix it and then make the care available for a couple days, and then it would be the family having to step in and address the concerns again about the lack of care. Stoneybrook ended up charging more for the care because they were doing more since they weren't doing more, but our loved one wasn't receiving the additional care that was paid for. Once hospice stepped in to care for our loved one, they really had to take control over the care. Stoneybrook was extremely resistant to the medication management for our loved one, and was having to advocate for the medication management. The food was average for our loved one. There were three meals a day served to the residents. The biggest meal was served at lunch. The community told the family at the beginning they would deliver meals to the resident's rooms if our loved one didn't make it to the dining room and this wouldn't happen on a regular basis. Also, the family had to stay extremely involved and advocate for our loved one consistently.

It started off really good but they sold it and when the new company bought it, out things have gotten worse. They are trying to make some improvement but there have been issues. They are very short handed, especially at night. There has been a lot of turnover of staff and a lot of temporary staff that don't know the residents, they don't have that relationship with them that the others did. They have also increased the pricing a ton. We are hoping for improvements.

I had a lot of issues with the quali.ty of care and staff communication. The communication between shifts was non-existent. One incident my loved one, went without their medication for hours

They need some work done. The community did not feel as inviting.

They were very welcoming until they received our money. Once the money was received to move into the apartment, they were very unaccommodating and the lady which we were dealing with Pat for the admissions process was just downright rude after they got the money. Very disappointing. We've had numerous issues since my loved one moved in there all relating to care and money. I would not recommend this place to anyone whose family member is not fully competent and quick-witted.

This was our second choice. This was an older and smaller community. There was an odor as it was an older community. The staff were engaging. They have Physical Therapy on site for the residents. This is nice to be able to follow up with the residents when needed. The cost was reasonable as everything was included.