Sinceri Senior Living

Employees are friendly, helpful, caring . There is a shortage of employees . Employee ratio to resident is low. If your loved one is diabetic it is a struggle. Meals are not diabetic friendly. In house doctors do not keep me informed regarding medications . They also do Not follow up with diabetic patients as to what is working. Room Cleaning has not hern weekly. This has been my experience perhaps yours will be different .

The workers are friendly and most of the nurses are caring. However , as everywhere there are not enough workers. If your loved one is diabetic you need to be involved from meals to when insulins are given. Once insulin Injections are given there is no follow up with the resident on blood sugar levels. During the night no one checks on his blood sugars. I have called at. 2:30 in the morning to wake him and give him oj to raise his blood sugar . The facility is responsive and visiting hours are generous.

There was some changes causing some disorganization. It’ took over 2 months to get things scheduled with doctors, medication and billing, once that was settled. It seems to be the right fit. The resident is safe and cared for, the other residents were welcoming and very helpful The staff is always friendly and cooperative

Attention to resident's needs, more time to understand what is needed and provide. Faster response and more attention to details that matter (eg. put Fixodent on toothbrush in lieu of toothpaste). Basically need to stop rushing in and rushing out as fast as they can. Better cleaning of room, separating clean and dirty laundry (not putting clean clothes in dirty clothes hamper. Etc. Some staff mean well and try more than others. Chef is very good. The cost is very reasonable, but they suffer in some fundamental ways. We are working with them to see if we can resolve. Not all bad, just needs improvement.

We gave the overall experience a 3 because right before my stepdad passed we didn't feel like he was provided the proper attention. We found he soiled himself several times and also he fell and broke his leg.

Personal room cleaning needs a bit of improvement. We chose this facility because the friendliness of the staff is outstanding.

My dads food is delivered to his room and its consistently cold. He's in memory care unit now and he's not allowed a microwave or stove, so he cant warm it up himself. Units and general area are clean and kept up nicely

It was a horrible experience on so many levels . In my opinion- many ( but not all ) of the staff were extremely unequipped and inferior at their core responsibility to protect the resident placed in their care.

When it comes to the meals and dining they are often out of basics like iced tea, ice, etc. much food is way over cooked- burnt, and serve fruit that should be thrown away. Bedford Estates is a suitable place for my mother, but needs improvement or I will consider moving her. The good- management staff is very nice and responsive and the facility is a nice. The bad- Many of the staff that execute daily tasks like food service, trash collecting, cleaning, etc are poor performers. Many are rude, derelict and incompetent, resulting in inappropriate conversations and interactions with and around residents, poor quality of service- to include poorly prepared meals and frequent unavailability of standard items. Management should focus on quality hiring and staff oversight internal controls to improve the above.

It's satisfactory. It's not the best, but not the worst. Could really improve on cleanliness of the common area carpeting. Of the halls smell strong of urine.

They were very friendly in the beginning as we met with them. Answered all our questions. Let us know when a room was ready for mom. So we saw the room, signed the papers and chose a move in date which was approximately 2 months out. We were told it took about 2 weeks to turn a room around so there was plenty of time to get it ready before move in day. I checked with them 5 days prior to our move in day and was assured everything was ready for mom to move in. Well it was NOT. The room was filthy, not painted, holes in the walls, patched spots on some walls…and more. Of course we didn’t find this out until we were moving in and there was nothing we could do but move in at that time. We spoke with the executive director about this and nothing was been done to this day to rectify anything.-

Review of Broadway Creek Assisted Living I had mixed experiences with Broadway Creek Assisted Living when it came to the care of my mom. Her first stay was adequate, but her second stay fell short of expectations. On the positive side, Broadway Creek offers a variety of activities that could be engaging for residents, and there are some truly wonderful staff members who go above and beyond in their roles. However, it's evident that a significant portion of the work is carried by just 20% of the staff, which can affect the overall quality of care. Unfortunately, there were several issues that impacted our experience. We frequently noticed that call lights were not answered in a timely manner, often taking more than 30 minutes. Additionally, the cleanliness of her room was inconsistent and did not meet our standards.

We had some difficulties with billing for the first few months because the billing is from corporate and the facility financial person was not being listen to on phone and had difficulty getting the billing programs to accept the changes that we agreed on. The facility management was receptive to our concerns and we finally were able to get everything resolved. But corporate management was not flexible and responsive enough to local management's efforts to help us. The activities person in charge of memory care, [name removed], was outstanding and worked hard to tailor activities to meet my sister's rapidly declining mental and physical needs. However she had a very small budget and the facility is small. Tina tried to individualize activities for her memory residents but I could see that she could do so much more with an adequate budget.

Mold in the bathroom shower, floors sticky we cleaned the floors almost weekly. No activities in afternoons everyone had to be out of their rooms why many patients asleep TV on that's it. We picked this place because of the feeling of home. Staff sat around talking or on phones all the time no supervision at all . Would I RECOMMEND THIS PLACE NO!! HOSPICE WAS GREAT. I and my family visited every day so we were aware of the above we cleaned up every day and we were aware my husband was a difficult pt. we did the same amount of care there or home. We cleaned him showered him changed him and loved him

Cleanliness however we would rate rather low. My Dad has to follow the cleaning lady around with the list of required tasks or she will often skip most of the cleaning. Often, they won't show up due to schedules and no one comes to do the cleaning until the following week. The nurse staff is very friendly. But everyone is always polite, respectful, and kind. My Dad doesn't receive any additional help at this time. He quit the laundry service and is doing it himself because items weren't always dry or folded. My Dad enjoys most of the meals. My Dad doesn't yet participate in any of the activities with the exception of Friday's music and cocktails. My Dad had a bottom line cost he was willing to pay. With the exception of the cleaning services, I think he is receiving good care.

Turnover is an issue but there are a few techs who have been there for some time and they are really good at what they do. All of the med techs were extremely nice and accommodating and many truly care and are good at their job. The food is more like cafeteria food and not healthy or very tasty at all. The memory care building allows the residence freedom, guidance, caring workers. Assisted-living rooms are small. No sinks, countertops etc. Room for a small fridge only. Has a dorm-room feel. They do have a large activity room that has a full kitchen and many tables and can be reserved by the residence's family. The caretakers and the campus are what make this a nice place.

I’ve lived at Howard Village for quite some time. It’s a nice place, tenants are usually friendly, but cost is ridiculously high. Sinceri wants residents to voice their concerns if issues arise, but when told, the issue may or not be addressed. Many residents have only SS and maybe a small pension. If they run out of money, out they go. I don’t think Sinceri really care as long as they get the rent money. Residents suggest activities, but few are acted on.

Honestly, we have been overall been unhappy with the place. Right now, not sure we can afford a different place, though! They need to greatly improve on more of a variety of activities. They also need to keep up with my loved ones laundry. My loved ones care is also average. However, we do like the kindness and friendliness of the staff. My loved one has a nice size room as well.

I think the people running Downriver Estates and aids working there give excellent caring service to my mom. I'm very pleased with the activities, bingo and monthly special dinners they provide.

I would still recommend it, but they do have some shortcomings that our family is concerned about like the quality of food the shortness of help it appears it took a month to two months to get my parents tuned in with the staff and vice versa, and there needs to be addressed.