Sinceri Senior Living

I like Olympics West somewhat. We have asked for the staff to assist our loved one getting out of bed or opening their blinds. It seems that these items haven't helped to get my loved one to the dining room to eat or get up out of bed.

We do understand the staffing shortage is causing some issues - the house keeping and laundry assistance is not as consistent as it should be or as what was promised. However we absolutely love the staff members that could not be nicer and we do believe after all the craziness of covid things will get better.

A little concerned since Elmcroft of Rivershire has been taken over by another management company and is now called Lewis Park Estates. I'm hearing they call the ambulance and send the residents to the hospital for minor issues they don't want to deal with. Medicare does not cover every cost and this causes elderly, living on fixed income, to eat up their money. Also found, on a visit, no employee manning the front door. Left wide open at times where residents could get out and for those elderly that get confused they would be lost. Very scary. Also, bad about returning phone calls. This new company just took over in November so we'll see how it goes in the next few months. I'll revisit my review after that.

When we complain and go up the chain of command, we do get results. But sometimes it takes that to get results, which has been very frustrating. The facility is pretty clean, and it doesn't smell funky, which is huge. The living spaces are pretty nice, although the rooms are smaller than the last place my loved one was at. But there is a common outdoor area with a patio available. My loved one has had a problem with one staff member who she feels is antagonistic toward her, but she says the other girls are angels. She generally complains about the food and tells me it's tasteless and lacking in options. But they are doing better about getting input from the residents and making improvements accordingly. With Covid, there aren't really activities going on right now, but they've definitely tried when they've been able to. And I'm sure that will come back eventually.

They have gone through a lot of recent turn over and have been short staffed due to these changes. Due to the shortage we have had some ups and downs and some peaks and valleys due to the shortages. We have had a lot of great experiences and also some that are not so good. We thought that the apartment was furnished and then found out it was not, there were certain amenities that things were also not made clear on. My loved one does not like the food too much and we are waiting for the employment issues to smooth out to see the changes. I love that they have transportation for the residents and appreciate this feature. I also have not yet received a bill like I should and have had to call to avoid any fees.

They seemed nice enough and eager to assist. My husband died before he had been there a week. Not only have they ignored my requests for a refund they had the audacity to send me a bill for the next month.

We did a virtual tour with Elmcroft so it was difficult at times to get a good feel. But I was able to talk to the staff and they were very nice. I was somewhat familiar with this facility as well since my grandfather was here.

We were not the biggest fan after our tour. We thought it could use some updates.

Winterberry Heights has some really nice and helpful staff members working there, but just given the time they are having trouble keeping staff members around and having consistent schedules.

The staff is very friendly and nice and they keep the community neat and clean. I don't know if I would recommend this community at this time.

Our family was able to have an in person tour and the sales and marketing team were great, they really made us feel that this community was going to be the place for our loved one. However, we noticed that there was not much assisted living, compared to the independent feeling we got, it almost seemed borderline. Their assisted living side seemed very old and dingy while the independent living side was new, bright and had a great atmosphere.

The helpfulness of the staff members could be improved as well as the care services. We aren't sure if we were expecting more but it does not seem like much actual care is going on there. The meals are about middle of the road. The value for cost seems on par with other communities in the area, but underwhelming for the services being offered.

The staff team there could work on improving their overall communication.

At first the experience was really good. The maintenance men were very accommodating but we noticed it did take a long time for things to get fixed. The activities that were offered were not things that my mom liked to participate in, she needed more mind challenging games. The staff members here were great. I appreciated that they helped get her in here so fast and everyone was very accommodating. Mom did end up moving out because she improved so she could be in independent living.

My loved one is in the memory care unit. He has incontinence issues, and they are not attentive to keeping him cleaned up. I've been very upset about that. I would say be very cognizant, and visit your loved one often and watch for these kind of things. They keep the facility itself nice and clean. My loved one loves the activities and is doing a lot. HIs overall health is very good, and he's put on some weight since he's been there. But I've just had to constantly be on their case about the incontinence issues.

It is just an okay community. My loved one is here, and they are saying the food is lousy. The only reason they eat it is so they have something to eat. I have to send snacks to my loved one. There is a small meal at 5 pm and there are no snacks for the residents and they don't eat until the next morning at 8 am. My loved one hates the soup. There is a larger meal given at lunch. The bread is hard. The soup is about half a cup and my loved one doesn't like it. It's not a community I would like to have my loved one in, but the location is good for my loved one. The staff come in at all times, and my loved one feels they snoop around. I wish they would have told me a listing of the items my loved one would need to have in their room. It made it very stressful during the move in.

We did a virtual tour with this community and the staff was very nice and informative. I don't like the virtual tours but that is not the community's fault they did everything they could to give us the information needed and to show us the community safely.

What I liked about Elmcroft when we toured was that it was just one floor, and a smaller community. But I'm not impressed with them. I've been questioning if I've made the wrong decision for my loved one. But my son gave me some perspective, that at least he's in a safe, secure place. So that helps when I think of the other things they're not providing. The floor in his room has not been vacuumed in over a month. I keep track of what's on the floor, and there's a bandaid with gauze that's been there for over a month. I'm there often, twice a week, so this is not just a temporary lapse. I had a lengthy conversation with the nurse last week. She said the housekeeper had a family emergency and had to leave. Supposedly she's back, but the stuff is still on the floor. I went back over the contract, which states that housekeeping is supposed to be provided once a week. And I would think vacuuming would be included. Another thing that's added an unnecessary level of stress is I received a letter from our long term care insurance company that indicated they have contacted the facility several times because they need verification that he's still a resident at the facility. And their calls and messages have not been returned. It's my money, and Elmcroft doesn't even have the courtesy to return a call to the insurance company. On top of that, my loved one has gotten sick more in the last couple of months than he has in his whole life. He has had conjunctivitis and a strep infection, and has been transported to the hospital three times total. And I question their housekeeping. This is during Covid. I feel like things should be even cleaner now than prior to Covid, yet he's getting these infections. I was told the second time he went to the hospital that it was MRSA, which went into cellulitis. Then the third time, they had an infectious disease team come in to look at him, and they determined that it was strep all along. I asked the infectious doctors if this was a carryover from the last time. and they said yes. He did not have MRSA, but strep, which is a vicious cycle. So I really question Elmcroft's housekeeping practices. It's just been one thing after another.

I left this tour with a feeling of "Meh." The person who led our tour was great. He did a really nice job, but the building overlooked the city utility yard. And I thought it would be really loud in the early morning hours, which I didn’t know that my loved one would like. So location was definitely an issue here.

Clean, well-maintained building. Street parking only, as far as we could tell. Good closet space but room is pretty small. Memory care courtyard with fans is nice. Not sure how much is done to engage self-isolating MC residents. Told that MC residents are checked on every two hours. Not fancy but seemed adequate.