Sinceri Senior Living

I would still recommend it, but they do have some shortcomings that our family is concerned about like the quality of food the shortness of help it appears it took a month to two months to get my parents tuned in with the staff and vice versa, and there needs to be addressed.

The aids were very friendly and helpful for Dad. But I felt a disconnect with the nursing staff and the visiting doctor. I had to stay on top of everything to ensure Dad got to his appointments and his medication was correct. I didn't always get responses back from the Director of the Ponderosa. I know they were going through an ownership change but I still felt I should have been able to get a response when I had questions about Dad's care.

My loved one is currently a resident at Layton Terrace and overall the experience has been okay. As for care services, my loved one does not need major help, but what she does need is not provided reliably (such as help with teeth brushing- point out the toothpaste and toothbrush and ensure that the brushing is done, face washing- wet a warm washcloth and point out the cleanser, and choosing fresh clothing.) Her weekly shower is not always done. Staff and friendliness varies from person to person. They do not deliver on their promises and do not respond to emails. I don't know if this is typical of memory care facilities or if they are subpar. That said, it has been a very rough transition for my loved one, but it is getting somewhat better for her.

I would say "Be careful and do your research".

I have found administration not very responsive to my concerns and needs. Unfortunately I think for that price range it's probably as good as it gets

I've had a wonderful experience at this facility. I think just ensuring that they are staying on top of the needs and following up is essential and important.

As with most of these type places they are very short staffed, not all aides are as caring. Overall, I would recommend them.

I think the staff/facility is nice. They could focus on their menu maybe change food suppliers. Staff seems attentive.

Staff was friendly. Assured me that she would be well taken care of, assisted to activities, there would be Bible study and services on Sunday. When I picked her up, her clothes were still in her suitcase like we left her with. When I picked up her meds from the nurses station, there were no meds missing from her bottle. I know this because I counted them before I sent them to the nursing staff. Mom said the only activities was sitting them all in the tv room. I will not be taking her back there!

Independent living was wonderful, but my aunt went to memory care, it was too large. The aides were great, but there were too few. Which left the some residents to cause her harm. The aides were overworked I guess. She didn't get the individual care she needed. She is in a smaller setting and doing quite well now. Gets more attention. Her toiletry needs are met. She was left in her diaper alot at Magnolia. She loves her new lift chair I bought her now. She hated it at Magnolia, my only guess is they left her in it too long. Now she looks forward to getting in it for afternoon naps. Staff was great, I think my aunt just needed more attention.

I'd say management staff is nice, food is good. Rooms are not cleaned enough and the techs are not responsive and have no supervision so do as little as possible Ike when if they respond to calls. No oversight to be sure they make the required rounds. We picked this community because of the timing and location.

I don't know that I would recommend The Pines on Carmel Senior Living to others. The staff is nice, but the facility is very under staffed. This is reflected in housekeeping and the amount of assistance that is provided. My mother requests outside food and snacks because the food is not good. It's been disappointing, to say the least.

Overall very good experience. My relative has a difficult time with toileting and bathroom cleanliness. Therefore, I have seen a messy bathroom when I visit. Administrative personnel are right on things, if told. We picked this place because of the sense of community. There is lots of resident interaction. The layout promotes gathering. The food is really well done. It's lots of happy people there.

The biggest problem we have had so far with Laguna Estates Senior Living is that it takes the escorts too long to get to our loved ones room to take her anywhere. She says she has waiting 30-60 minutes at times.

When we moved in, it was good. We had a caregiver/sitter be with out Dad while there. Staff was good for September 2022. Employees left, ACH, continued to charge me and withdraw money from my account even though staff said it would be fine. Dad was in Assisted Living for the first few months and then needed to move to Memory Care. Assisted Living was good until they found him at the curb trying to leave. After we moved to memory care, our stay went downhill(constant staff changes). I did not know who to talk to as they changed positions or left faster than we could keep up). No, I would not go there again. Had they hired from outside rather than inside (who did not know how to run the new job), it would have been better. It may have changed since then. I am speaking of the time we were there from [date removed]

When my loved one first came in about two months ago, Layton Terrace was very understaffed. They are making progress towards hiring more staff. The managers and administrators seem committed to providing quality and compassionate care, although that doesn't necessarily come through with some of the staff members. The management is open to hearing feedback, but don't necessarily follow up with the family. The activities in the Memory Care unit are good. We were not prepared for the reality of the Memory Care environment, however. It is critical that no important or valuable items come with the resident, as things disappear. As far as recommending the facility to others, I have no other Memory Care facility experience to compare to. But I think they try as hard as any facility to give quality care to the residents in a very challenging situation. I have not seen any negative behavior on the part of any staff at any time.

We toured Howard Village during our search for an Assisted Living community for my friend. The facility was okay. However, we felt that the apartment was too small. The rooms were much smaller than those at some of the other facilities that we toured.

We toured Magnolia Springs Lexongton when searching for Independent Living for our loved one. The facility itself was okay. Our tour guide was good. The atmosphere and cleanliness of the facility seemed good.

When this facility was Elmcroft I would give them an A+. Then it became Bedford Estates. It went down in quality of care and shortage of staff very quickly. Difficult to get clear and concise information.