Sinceri Senior Living

The care staff are always busy. The cooks are medium quality. The management are always there when needed.

The care is wonderful; however, the activities are developed for those that are further along in their journey than my loved one was. The staff communication with the family was not great. I would have to make multiple calls or send multiple emails to get a response to my question initially. The food is very basic, and my loved one enjoyed it. There were substitutions available for the residents if they didn't like the choices being served.

I toured this facility. It was clean and staff was friendly. I noticed that most of the residents were non communitive and seemed to maybe be in their last stages of dementia. I'm not sure if that was the case, but it stood out to me and didn't feel like the right place for my loved one.

Things have recently gone downhill - in the beginning we loved it though. In the wing my loved one is in, a lot of the rooms are empty. They raised their rates 10% at the beginning of this month. They offer a lot of activities and I think my loved one would go more often if someone came to walk them down. My loved one is not liking the food so much right now, in the last month we have heard more complaints. They were bought out before we moved in and some changes are being made. I do think it is very expensive for what you get.

Lots of turnover in care services. Some caregivers were quite caring, some were just awful. No one seemed to know what others were doing. Administration Staff were verbally helpful but did not follow through. Mom died, months ago and we have yet to receive the final itemized bill we have asked for numerous times. Food service was fine.

Dad was briefly here. While I had the upmost respect for the administrator, [name removed], the services there for my dad did not meet my expectations, nor did the food. My dad was miserable, so I moved him from there within 10 days. I know that since he's left they've changed hands, so hopefully they've improved.

Hartpark all too many restrictions. For patio rooms you couldn't have bird feeders. It felt more like a drab hospital setting than an exciting place to live.

They do not tolerate memory care patients who are ambulatory and anxious. My dad got kicked out with no warning.

The facility was older and looked like it needed updates. There was also no AC. It was a lot cheaper than others we looked at though.

We felt the staff worked with our loved one pretty good on a day-to-day basis, but the reason we give the activities 1 out of 5 stars, is because we don't even remember if they offered up any activities.

The guy who showed us around was super nice. The facility itself was older looking and I did not see as many activities going on as I would have liked, everyone was just kind of sitting around.

Grossly understaffed in all areas.

I would recommend that you stay on top of the staff and community in keeping your loved one's room clean, and the housekeeping up-to-date. They provide a nice environment for the residents. The staff communication with the family is good; however, the response from messages is slow.

we toured Stoneybrook Senior Living and I didn't really like the community as a whole. there wasn't much of anything going on, there were no residents or people around. it didn't have that lively feeling at all. they also did not offer the level of care that our loved one needed, so we chose another community.

They are not taking care of her like they should be. We are having some billing issues and I have not seen the money I am owed yet even though when I call they say they will get it figured out. They did go through a transition where they changed ownership and things have been rocky since then. The food is good, she has gained 12 pounds since being here so that is good. Overall we are not very pleased.

we toured Lewis Park Estates and the building itself was much older than where we decided. they were actively undergoing some renovations, but it was still not well kept as there were some issues with cleanliness. we called in to schedule some things and the staff we interacted with did not seem eager to follow up on our inquisitions. we chose [community name removed] because Lewis Park Estates did not have what we were looking for in a community.

The staff there are very friendly, the ones we have gotten to know we really do like. The food appears to be very good and we the location is very convenient for us. However things are lacking due to the staffing struggles and turnover rate, we do not blame it on them but it is becoming a frustration. The cleanliness is lacking and overall general care is just not there. We want to be able to come and visit this community and have a good time, and not clean up everything all the time.

This community was not as nice but the people were nice. There was a weird shower that was out in the hallway that I know that my father would not have liked.

I like Olympics West somewhat. We have asked for the staff to assist our loved one getting out of bed or opening their blinds. It seems that these items haven't helped to get my loved one to the dining room to eat or get up out of bed.

We do understand the staffing shortage is causing some issues - the house keeping and laundry assistance is not as consistent as it should be or as what was promised. However we absolutely love the staff members that could not be nicer and we do believe after all the craziness of covid things will get better.