Sinceri Senior Living

Originally this is where I wanted to place my Mom, but after my visit I decided on a smaller facility. Currently, Mountview is under construction/re-decorating, plumbing changes and I found the confusion not desirable for my Mom's move. Facility does need updating. I was also concerned that there really wasn't a space for the clients to sit outside except the bench in the front of the facility and a second story patio for those clients with rooms by it and my Mom loves to sit out in the sun.

This place has a very pleasant atmosphere, the decor is nice, and all of the staff have been friendly and helpful. They're also priced very affordably compared to other memory care options that we looked at. From what I've seen of and heard about the food it leaves a lot to be desired.

I RATE ELMCROFT HIGH ON WORKERS ATITUDES AND ATTENTION TO RESIDENTS. tHE PROBLEM THAT i HAVE NOTICED IS zACTIVITIES ARE PLANNED AND DISCUSSED BUT NOT CARRIED THOUGH. THE ACTIVITY DIRECTOR IS USED IN EVERY OTHER FUNCTION, VAN DRIVER, SETING UP FOR ACTIVITIES, ETC. RESIDENTS ARRIVE TO HAVE ACTIVITIES BUT NOBODY IS THERE TO LEAD.

was more expensive than i originally thought...with level of care only being defined when i signed contract. clean friendly people sure hope they will deliver all the services i contracted for and they promised

This is home to me...staff is wonderful, very attentive and compassionate. I love being on one floor, and enjoy the beautiful porches. It is very "home-like."

I didn't think that it was warm. It was a large facility. I didn't like the layout as far as locked down units, I mean you were really locked down. You couldn't even walk around the building. The staff interaction was good. It seems like Elmcroft was a little more expensive, but they don't kick you run out of money. They let you stay where you are an apply for Medicaid.

The cleanliness seems good, the care is sporadic, they have activities listed, but they don't always have them. They're supposed to have a movie every Sunday and it's happened once, the don't really have a happy hour, they don't have the activities they advertise. It's about every other week we have a problem with something and it's been a month or two with his being in there. The man who was managing the place moved and the lady that did his intake moved so now there's new management. When I first moved in I was ecstatic about the management and everything seemed to match what they said but the management changed and they aren't doing anything they promised. I'm holding my breath, it's been two and a half months and I haven't gotten one bill yet; so I'm not going to do anything until the management gets it's feet wet and well see where we go from there. He's getting his medicine, he's getting cared for, he's okay with the meals so that's okay, I'm holding judgement for now.

Overall, I am happy with Stoney Ridge and 80% of their staff is awesome. I don't think you're going to find much better odds in other facilities but that's just based on hearsay and not experience. I don't have anything else to gauge my experiences from since this is my 1st rodeo with AL. Memory care activities are nonexistent at Stoney Ridge And I do feel like they tend to push meds for behavioral situations versus using trained interventions for memory care residence. Their facility is lovely and well taken care of but room cleaning is sub par at best

a lot of the help is very sweet and very respectful but to that the administrator is leaving the end of this month and they call it Assistance when my mother hasn't gotten any Assistance other than to give her her medicine Also the food is OK and they don't have many activities that are enticing and they don't have a van to take anybody anywhere for any outings so it's just disappointing for the amount of money that is being paid to them on a monthly basis.

Honestly, it's like a three out of five. Food is just OK. They left my grandma in her pajamas until after lunch on the first day because that's when they could shower her and she didn't wanna go down to breakfast in the morning so they didn't help her get changed. The carpet didn't look new. The cabinets don't close all the way in the kitchen and bathrooms, and our rickety, not updated at all. There is little to no space in the kitchen. Oh hi thank you when my grandmother was at the skilled nursing facility they would not arrange for her to have transportation from there to get her to the assisted living, even though it is within their 10 minute radius. It ultimately was my grandpa's choice, but if it were up to me, this is not the place I would have chosen for my grandparents. My grandfather seems to be very happy there, but I was less than impressed considering how expensive these facilities are and the community fee that they have to pay compared to how outdated it is, the included radius, and how underwhelming the staff are. Also, it would be virtually impossible for an older person to navigate getting in and out of the elevators with the valet carts that they provide when moving in. I had to physically bend down and scoot the carts around corners and edges just to get from outside to the elevator room and then again in and out of the Small elevator.

It's a lot for two care givers to handle 45-ish residents and at least once a worker didn't show on the late shift so that left one worker for the night. I was a bit concerned when I first checked out the place that they might not add caregivers if they needed them. I was told that they hire when they need more people depending on how the incoming residents score on their need level. The answer was too vague. I wasn't given a specific formula for when they would add workers and I don't see an effort to add more people so that's disappointing.

It was not a good fit for advanced dementia. They advertise it's for memory care however they should be more specific on appropriate levels of dementia . They push medication to basically make them zombies it just wasn't a good experience for us. Now they did now great activities (exercise class, puzzles, live music) my grandmother was more Intellectual, it seemed childish to her. The music wasn't her era, she was 90. They had a big turnover with key staff right as she got there so it wasn't very stable. That may have changed and be more stable now. There were amazing staff members who understood her disease, but they needed better training for dementia so they understood how the residents thought and saw things differently. Again this may have been implemented. But families have to advocate for loved ones make presence known and stay involved, be unpredictable with times days so staff doesn't know. Things we learned.

It is better than most in the area, the safety measures are very good, the looping hallways are an excellent idea for exercise and relief of anxiety, the support group could be improved with a different leader. I would suggest that a new admit would maybe benefit from a wife staying at night & perhaps sleeping in the same room if permitted. I wish I had done that even with cost.

This facility looks very good but there is more to good care than outside appearances. Nurse is overworked with giving medicine and wasn't able to do much patient care. Techs were nice and tried to accommodate the best they were able. My husband was only there 5 days and then I carried him to hospital where he stayed 3 weeks with dehydration and afib. I was not very pleased. Families need to visit every day to make sure loved ones are being cared for properly. I had to pay over 2 months rent for 5 days plus $[fee removed] activity fee. No adjustments. EXPENSIVE!

They were subpar overall. I was concerned about the lack of basic hygiene on a daily basis that was provided

The staff is attentive and friendly but they are going through a transition right now in leadership. The director had only been there for a month when my mom moved in and they let him go after another month. The new director just started last week.

They don't have enough staff to follow through with promises and then Mom fell through the cracks and wasn't fed We paid extra for her to be fed and it didn't happen Then you can't leave as there are no facilities in the community to take her We were not kept updated on her condition.

The staff is very nice, but the environment for the memory care residents is very loud. Every time a resident tries the doors, shrill alarms go off and it takes awhile for someone to stop it. It was very stressful for my husband, and even me, when I went to visit.

I believe that it is a major step down from senior living. I expected the culture to be more upbeat and many of the staff to be more active. Two of the staff of the same gender were very openly in tune with each other. It was disgustingly. The clientele had more of a tendency to be more disabled and needing more attention than the minority of the others.

Rated facility overall a 3 because my husband got out one evening at shift change. It was almost an hour before he was located & I was called at that time. My husband was in a wheelchair & location was on a busy street. My husband didn't receive the medical care he needed due to a large place on genital area plus they don't treat residents who may become physical. He was sent to a behavioral hospital where his treatment was nonexistent. After a week he had to be transported to hospital ER & was unresponsive when I arrived. He died 4 days later. Unfortunately I had Covid during this week but got no information from the facility & behavioral hospital never returned calls.