Sinceri Senior Living

This was a very nice community and the staff did a very nice job with our tour, they showed us all around, they answered all our questions and the residents seemed happy here. We just didn't think this was quit the fit for my brother-in-law.

I enjoyed my tour here and the staff was so very nice, they answered all my questions. I like the look of the rooms and they offered some nice amenities for their residents as well. Since my friend is in a wheelchair I was concerned about him moving around and that he would have enough staff to help should he need it. All in all, this was a nice community.

My mother has recently made the move into this community and so far everything seems to be going okay for her. She has had no problems with the meals and I am hoping she starts to get more involved in the great activity program they have for the residents throughout the week, The only thing that I would say is upsetting is the staff are slow on fixing things in the apartment. We have requested a certain issue be fixed for a while now and it has yet to be done.

For the most part, I liked this facility. However, they did not offer all of the amenities that I would have liked. For example, I wanted a garage that was available for me to use and this was not offered by this facility. Other than this, it seemed to be quite a nice place.

Very nice and clean facility. Cost was the next factor as it was $3k less a month than Woodlands in Muncie, although they were an accredited RN facility and Elmcroft is accredited as a LPN facility, I still feel my mother is receiving the care she needs. Elmcroft offers more privacy and allows their patients more access to include going outside an enclosed area if they want as well as a room key for access.

Overall the care is sufficient but room for improvement. Promises unkept. I'll be right back, never see Them. The food is improving so thank you. No easily assessable way to mail a letter. The front desk is a far distance for handicapped people. Why not provide convenient drop off boxes. Especially bad is the response from doctors. There has to be a better way to respond.than 24 or 48 hours. Imagiine doctor being in pain for that long.

This community looked nice and clean when we visited. I am not sure why but there was an odor of propane in the room they showed us. The people we met were nice and knowledgable. They did have a calendar of activities. This community was a little farther away from us than we would have liked.

I looked at the community and it was very nice and laid out well. The staff on the tour were very helpful in answering any questions that I had about the community. The staff has been great through the whole process and the tour.

The staff at EC have been very helpful with the process of admitting my mom. They helped explain clearly the process of applying to the VA and Medicaid. Any questions or concerns, the nurses and aids and staff have addressed. I like the atmosphere at EC because it is a more relaxing atmosphere like a home would be. And, they have different dining rooms where you can have your meals. It is also very important for my father & family members to have a pleasant place as well where they can visit my mom. They have a nice front and back porch for the residents and a Bistro. I hope facilities realize how important this is because it is so difficult to leave a loved one in someone elses care.

We are pretty happy with them so far. The staff is friendly, and it's pretty clean. The biggest issue is meals, the food isn't the greatest, and there isn't a lot of assistance during meal times. The billing has been pretty smooth, and there haven't been any hidden fees.

My father did not participate in any activities. I was real impressed with the cleanliness of the facility.

Staff is attentive but scarce.....they need more staff to attend to residents

I don't have a very good opinion about the place. They could improve on the cleanliness and if possible they need more staff. There was very few staff members when my husband was there and that was about a year and a half ago.

We are still getting adjusted. We are still trying to work out the kinks. We are happy with it but we are a little concerned about if my father is in the right level of care. My mother is in the memory care unit and we are pretty satisfied with that. They are very friendly and accommodating. Overall, we are pleased and still working out the kinks. It's a nice facility and everyone there is very nice.

I think its certainly acceptable. I would like to see them do a better job at housekeeping. Other than that its pretty good. They work hard to make things acceptable as possible for my mom. I think it has been pretty good. They just need to improve on the housekeeping. I also think they should add a little more activities. The care services are very good though.

This is one of the places we toured as we were looking for options. It was nice, and the staff was friendly. At 6,000$ a month they were much more expensive, than we could make happen. We settled on a much smaller place, that I think is a better fit anyway.

I really don't have any extraordinary things to say but overall it is a nice environment, that is well staffed and up to standards with regards to it's overall cleanliness. The staff was informative and well trained and there was plenty of activities for residents to get involved with as well.

Birchwood at Canco does seem to be rather short staffed. The ratio of staff to residents is not what it should be. The food there is also not that great, and mom has complained about that a couple of times. They have, however, been very kind and very helpful with my mother. Overall it has been a very good experience. Just the food and the amount of staff are the only areas I can see where they could improve. They really went out of their way helping us get settled. They have been very attentive to moms needs. They really do the best the can with the staff they have.

We toured this location when we were looking into options for our loved one. It was a very nice looking community, and the staff were friendly and helpful. It was more expensive than others we had looked at, and I didn't feel like they provided the services and amenities to justify the higher price.

Originally this is where I wanted to place my Mom, but after my visit I decided on a smaller facility. Currently, Mountview is under construction/re-decorating, plumbing changes and I found the confusion not desirable for my Mom's move. Facility does need updating. I was also concerned that there really wasn't a space for the clients to sit outside except the bench in the front of the facility and a second story patio for those clients with rooms by it and my Mom loves to sit out in the sun.