Sinceri Senior Living

Weekend activities would be nice, but the food is excellent. The staff is very friendly, the people around here are really nice, there's lots of stuff to do and there's always room for more

My mom stayed there for 3 weeks while we went on a trip. The communication process was a little lacking. Nobody asked me what time we were coming to check in. We got there at 8 am and had to wait and ask for help for a cart to put mom’s things on and had to ask the nurses to find out which room was hers. I also didn’t know I was supposed to bring a trash can and towels. But when I picked her up she seemed fine and we didn't have any issues after getting home. Surprisingly, it was like we had never left her. I just wish we had some sort of log that told us what she did while she was there but they apparently don’t keep those kinds of records. So I don’t know if they took her out for lunch or on any outings. And they didn’t keep track of any visitors she had. So I don’t know how she did or what she did. But my two sons told me they visited her. My oldest brought his kids to see her and sent me pictures and videos of their visit and my mom seemed so happy to see them.

Some delays in communication and maintenance needs. Housekeeping can vary depending on the staff member. Everyone is very friendly. The care services are good but very new to care and still working out the kinks. Overall the meals are good, service is great. The activities are well organized, plentiful, suitable to residents For the value for cost as IL, seems high in general but was more reasonable than other comparable places. We just started AL and it's very expensive...but again, comparatively it is good. We love the apartment, the experience, the staff, and the location:).

I would highly recommend it. We would choose it again for our dad. We are absolutely satisfied. My dad is thriving. The staff is amazing.

The staff is responsive and works with families to provide good care for the residents. Overall positive experience.

Wonderful community. Pleasant, bright atmosphere. Beautiful landscape. We picked because of the location and price.

It is a nice place, fairly clean. Residents seem happy. Staff needs to communicate more efficiently is my only criticism currently. Mom has been living there for two months and enjoys it, she likes the various activities.

We have been very pleased with the facility and care at Silver Bluff Grove. Felt the best connection [name removed] (staff who toured us and helped us get set up), liked the facility, layout, set up and interaction with memory care patients.

Nice assisted living facility located in Myrtle Beach near Surfside Beach. The staff is wonderful which makes all the difference in what makes a place run. Everyone goes out of their way to make sure the client is being taken care of and having their needs met.

Experience overall is very good as I toured five facilities and narrow it down to three and then finally picked Bedford Estates. It is certainly the right place at the right price As I saw a facility that started as assisted-living and could move into memory care as needed. Bedford Estates is exactly that. The first 30 to 45 days were always challenging since it was a change to my mother’s daily routine, but she has improved a great deal just with the routine that Bedford Estates offers and the fact that I don’t have to worry about medication or whether she is eaten Makes everything much easier . Like any other assisted living facility it is important for the family to go in and visit as much as possible. One should not just leave it up to the senior living facility. I am there almost every day and I know that makes a difference in the type of care that receives. Certainly, Bedford Estates Is a good place for assisted living for senior relatives. Mom is back to normal again

Take a tour, talk to [name removed]. I picked this community because it's closer to my house actually. Friends had recommended it as a good place.

The new Director just took over. Not sure about him yet but the Memory Care staff is amazing- 5 hands down. The place itself is extremely clean. The only issue is sometimes my family member has someone's bedding on their bed and wearing other people's clothes. Memory Care staff is a 5!! The food isn't that good but it could be only my family members restricted diet. On the memory care side - [name removed] for activities is by far THE BEST human ever.

I visited multiple assisted living facilities before selecting this one. It's looks and smells clean. Most of the staff members are professional, friendly, and helpful. The have entertainment periodically, as well as daily activities for the residents. The property is nice and quiet.

Visit often. Don't let the little things slip. I have had to stay on them regularly about the cleaning of her room.. it appears dusty often. Don't be afraid to speak up for your loved one They could improve by doing daily checks of residents rooms for cleanliness and the clothes they wear. [name removed] often wears dirty clothes every day. They should be more observant

They could improve on the food that is prepared for the residents, but based on the experience we have had, we would recommend Oak Hill Terrace to other families.

They have staffing problems. [name removed] tries to respond..in a good way. However, based on the experience we have had so far, we would recommend this community to other families.

I am satisfied with the care and attention that my loved one is receiving. Have been very pleased with my choice. Handled the storm great. Residence didn't even notice they were without power. Had plenty of backup power to function normally.

I wanted to share my personal experience regarding The Pines on Carmel Assisted Living Facility. I was a very involved son and did significant research prior to choosing this facility. I interviewed, visited, and had my mother’s health assessment conducted by five other facilities in the South Charlotte area prior to making our decision. It was the right one. My mother was a resident here for ten months. The previous Interim Director/Sales Coordinator has since left. She was magnificent. The new director is very good and proactively collaborating to make appropriate improvements and takes personal responsibility for the facility with entrepreneurial ownership. I originally overlooked this facility due to the pictures on the intranet. These are old. The facility is lovely and they continue to make improvements. They were extremely accommodating and offered several room options. Finally, Cynthia (who unfortunately is no longer there, she was amazing) cleared out a storage area so my mother could have one of the best rooms in the facility. A corner room, with two windows, plenty of light, and completed the updated requests as promised. My mother was an 86 year old retired teacher who loved playing the piano and puzzles. They encouraged her to give concerts to the other residents which was wonderful. My mom was not the most social individual, but did make some wonderful friendships. My mother was the highest level of care due to medications and transfer assistance needs. Please note, no facility is perfect. However, this option is a great value and option for your loved ones for the following reasons: o Agreeable/Accommodating – Allowed me to completely furnish the room to my mother’s liking. It was beautiful as it was her new home. Also, accommodating with miscellaneous requests. Ex. My mother didn’t like to wake up to go to breakfast. They let her sleep in. ? Locks were changed and my mother’s locks were never updated/provided with an appropriate key to lock her door even though requested several times. With that said, nothing was ever stolen and she was sometimes gone for a couple of weeks due to hospitalizations. o Cleanliness – overall very clean. Sometimes the rooms themselves required a bit of tidying where cloths were not hung up and placed around the room. The sheets could have been washed more regularly. Otherwise, clean and visually pleasant o Care – The staff went above and beyond to care for my mom. They were friendly, kind, caring, and attentive. They truly cared about their patients and built personal relationships with my mother. A couple of them have been there for many years. Turnover is relatively high, however, the Director is careful to manage the quality of staffing to ensure excellent care is provided. The staff, with the exception of one, consistently went above and beyond providing quality care with integrity. Management does listen and respond to concerns and work to improve on challenges. The Director is a good leader and the Business Manager is phenomenal and both care for the residents above their regular duties. ? The response time frame to call bells could certainly be improved. There were several times when I was there, my mother and I pressed her call bell and it took 10-30 minutes for them to respond regardless of the time of day. Unfortunately, there were a couple of times nobody responded and I had to physically go get somebody. My mother truly needed transfer assistance and often became impatient and took herself to the restroom or to get her cloths resulting in a couple of falls. Keeping in mind that there were times my mother created the opinion that “they don’t come” and helped herself due to impatience. o Medication Disbursement – The med tech’s were well trained and the med supervisor communicated regarding regularly providing scheduled meds. Appropriate policies and procedures are in place and followed. ? Challenges with follow through when med changes were made due to routine doctor visits or hospital discharges. There were occasions I had to follow up with the “nursing coordinator” to learn the changes had not been administered. Reason given, “The discharge paperwork was excessive, and we overlooked the changes.” This was not acceptable and would have been overlooked had I not followed up. o Food Quality – My mother never complained, however, I did eat with her a couple of times. Food is often reused and repetitive, lacking creativity. The flavor was good. Other residents did share quality and choice of food concerns. Meals are served family style with a choice of water of tea. Overall, the food was adequate, however, the director is aware and diligently working on making improvements. o Activities – During my many visits, I observed quality music, games, celebrations, and appropriate and engaging activities for the residents. o Facility – The facility is clean, lovely, and updated. Each room has its own climate control. Cable is included in the monthly rent which is unusual. The do have leak issues sometimes, however, they repair as appropriate and necessary. This facility is a very good value. The atmosphere is one of happiness, quality care, friendliness, camaraderie, individuality, and pleasantness. The patients are very happy, and it shows. Overall, remember every facility is going to have its positives and negatives. The value here is excellent. Rent is a set price depending on the room and then the level of care costs are separate as in most facilities. Their pricing is incredibly fair for the care and facility provided. Cable is provided free of charge. Phones are at the patient’s expense. I was extremely satisfied with the quality of care, the facility, and the atmosphere of the clients here. Although there were some oversights, as long as you serve as an advocate, The Pines On Carmel is an excellent choice and I would highly recommend. Please note, if for any reason, I was not completely satisfied or I thought my mother’s care was inappropriate or unacceptable, I would have pulled her out in a New York minute. Even though I have been extremely open and honest with specifics, remember no place is perfect. I am more concerned with how feedback is handled than the absence of issues. If there aren’t any challenges, one should be more concerned.

[name removed] was only here 3 months before she passed away. I would tell others to keep in touch with the staff all the time so you know everything that is going on there.

The on-site staff at Laguna was very helpful and caring overall and they dealt with the issues and concerns I had quickly and efficiently. Laguna was our only experience in Assisted Living, so we can't compare it to any other facility. However, compared to skilled nursing and long term care, it's above and beyond!