Sinceri Senior Living

I do feel that the staff really does care. They are kind & accommodating. They know the residents well & quickly after arriving there. There are 2 things though: the food is hit or miss. A few years ago the chef was very good. Now....you never know if it'll be good. 2nd: When you start to walk down the hallways of residents, there is a smell. Not good!!

The staff has been very responsive and compassionate. Overall, very good experience. My sister doesn't participate in activities.

Probably one of better homes in area. Excellent head nurse ([name removed]). Most staff very good. Could & should improve staff to resident ratio. Needs more music and activities. Clean facility in good neighborhood. 100% memory care is great so the dementia residents are not step-children.

My parents moved to Shawnee estates from another facility where they had fallen through the cracks. The nurses at Shawnee have been wonderful with communicating about their health and updates. They are very kind and my parents feel like they're at home at Shawnee. There are lots of activities for them to choose from in Assisted living.

They have welcome to my dad in like family. Dad is diabetic, does not feel like he gets many vegetables besides starchy ones.

[name removed]and the staff were very helpful in a stressful situation as I was trying to find a place for my brother and doing so long distance! It's sometime hard to coordinate moves but they did everything help it run as smooth as possible. My brother is happy there and I feel better knowing he can be more social and has the care he needs.

In today's times it's difficult to obtain and also retain caring / good employees, Sugar Creek is always striving to make that happen.

Better communication from staff than at other facilities. Staff interaction with residents is frequent, kind, and gracious. They give mom the reminders and prompts she needs to keep her day on track. They do their best to make a tough situation tolerable.

This facility doesn't feel as depressing as some that I toured, but I rarely see interaction amongst the residents. I would say that it's a nice, smaller facility for parents that aren't looking for a large facility but the resident needs to want to get involved. They don't spend much time as a facility to coax you into attending events.

It is hard to answer with just a number cause staffing changes so much/ often. Also because I'm in the independent part so the care is very different. It is also hard/maybe even unfair because I have a food allergy that effects my daily choices. But, overall, the service is great and quantity/quality is good. There are problems, as seem to be senior housing, but staff really respects our differences and usually tries to please us. And this applies to the activities director though improvements ARE needed. That work is in progress for an ambassador program to help new residents with adjusting and to not be hesitant to ask questions. Most of the time, I am really glad I am here.

My loved one is a resident at Hudson Creek. The staff makes contact to keep us informed of any issues that arise. I would recommend this facility to others!

We are very pleased overall. There is one big problem that we along with other residents that needs a soluton. THE DINING ROOM IS ALWAYS COLD AND UNCOMFORTABLE. Dining should be a pleasing experience. It is not and is a major problem for us, Not as important but there are also cold areas in the hallways. All of the staff and services have been great. The cold dining room is a MAJOR problem for us.

They don't encourage enough on things she doesn't want to do. I'm happy it's a very clean facility. My sister says they stick head in from time to time to say hello My sister is probably to blame but they don't bathe her often enough. My sister won't pick up her tray so they charge $5. a meal delivered. I put a microwave in my sister's room with meals for her to prepare and ask they only deliver one meal a day. Unfortunately my sister refuses all activities. The value is worth the cost.

I would recommend to others, maybe depending on what they want. We picked this community because of the location.

The staff is very friendly and helpful, to a point. They lost one of their housekeepers around the time my dad arrived and the rooms need a little help from family members to stay clean. Communication with the family and staff is very good. Move in went well. I would definitely recommend this facility to others.

I would recommend. Compared many places. Staff and overall care and facility was number one. Still happy after 1 year. Mom is thriving.

Overall, good experience. An open sore made us relocate her. A bit of miscommunication about the relocation. They had a smaller amount of residents in the beginning. They also allowed her to accompany them on outings. That was very important to her and myself.

The facility is in major need of a facelift. Dirty doors, outdated interiors, garden area is awful and unkept as well. Walkways need pressure washing, the place just feels dirty and old. Not that patients are terribly concerned and I'm not saying you need to install marble and oriental rugs, but I do believe families looking at placement expect more. When I brought my Mother there in January 2024, I was told there would be a major renovation and that never happened. I know the food is not appetizing as well. The staff and care is the best thing going at Briar Glen, they need to feel appreciated.

My dad passed in Memory Care 3 years ago and my mother in Independent Living in February of 2024. We cannot say enough about the kindness shown by the staff at the Menomonee Falls Arboretum and care received for our loved ones. Clean, well managed and quiet, my mother settled in to Arboretum life and was satisfied with her situation. No living situation apart from living with family can measure up, but the Arboretum is the next best option in my opinion when homecare is no longer practical. Thank You Staff of The Arboretum for your care.

The only problem I've had at the facility is a problem with communication between myself some of the caregivers some of the nurses some of the staff not really all their fault. The staff has been helpful in every way even when we didn't communicate, they were willing to try to change things to make that work better. I would recommend them as a memory care facility. I think they do a good job with that.