Sinceri Senior Living

We thought all staff was unbelievably kind and respectful. Sometimes we felt they didn't come quite as soon as the button was pushed, but it was nothing extraordinarily long at all. It's just natural for the family member to want immediate response, but I know that you can't have that every single time.

The residents seem happy and the price is among the lowest in the area out of the places we looked into. They appear to be under staffed. It appears most assisted living facilities are under staffed.

For a patient without cognitive decline it would be an excellent facility. My aunt unfortunately had many mental health and cognitive issues so it was not the best place for her. She needed a smaller setting.

The faculty and staff are very helpful and friendly. They have made my mom's stay very pleasant. They offer different style rooms to choose from and they all are set up well and decent size with the amenities needed.

The staff definitely needs more help. More activities might be helpful as most people spend so much time in their units the facility itself is very nice. The independent and assisted living areas are combined which was a disappointment to me. I was expecting to live in an independent area. I did enjoy my stay there, but the weather was just too horrible for my body

Having been at the Arboretum for about one month, I have found it to be all and more I hoped for as I go through this next adventure in my life. (1 Affordable (2 Compassionate and helpful staff (3 Great activities and trips (4 Location in community (5 Very easy to start new friendships (6 Good to Very Good meals and food service considering the various needs of so many I am very pleased and in speaking to long/term residents, I have confidence that will last.

My sister has been at Magnolia Springs three years now. I think it is a great place but feel there has been much change over the past few months and I have great concerns on the new leadership. Lack of currently technology which they use (Odessa) before a replacement was absurd. It was a good way to communicate to residents from your staff as well as family to upload pictures and communication. Feel the cart before the horse. This has heightened my concern on the new management of the facility. Are the changes in the best interest of the residents or of the company

Virtually everyone at Magnolia Springs really has a great attitude. The cleaning staff was second-to-none, and the dining there was a terrific experience. The place needs a better exec director and business admin, but otherwise it's great. The cleaning staff especially went all-out to keep the facility clean and beautiful. The staff members were very friendly and kind.

We picked them because it was a beautiful physical plant, welcoming staff. It was an assisted living facility. They accepted my sister who had dementia. Would recommend. But not for someone with dementia. As the disease progressed, in spite of staff efforts, they did not have enough to check on her often enough. It would be very good for social people without dementia.

The staff was extremely helpful in placing family member where they needed to be for assistance. I wish they had initiated communication with the family more but they responded in a timely manner to my contacts or meeting requests. They were instrumental in helping get family member into residence on short notice. The facility is lovely and has available many things to make living there less stressful to resident. The front desk concierge was always nice and helpful. The food is excellent. I have been very satisfied with the help and information during a very difficult situation. As my family transitions from assisted living to memory care, everyone has been cooperative in an effort to make things go smoothly

Great time with bingo, Nice snacks and drinks. Great staff.

I would say that a person dealing with a urostomy bag should not reside in South Carolina A. L. C.

We picked this community because of the price, availability, the staff. It was very disorganized. I was told to not drop her off on Friday, but Monday. We were leaving town Monday, so it our time was shortened for establishing her in her room. The director, said we could drop things off over the weekend and get it set up. But when I came to the facility on Sunday, the room was still dirty, with no furniture. I left some clothes in the closet and left. When we arrived the next day, Monday, the room had a bed, a chair, a nightstand, and a dresser. The bed had a headboard and mattress, but was not made up yet. My husband sat on the bed, and fell through to the floor!!!! There not any slats under the mattress!! So thankful it wasn't my mom that sat on the bed. The director ran off to Walmart to get bedding and promised the pictures/artwork would be hung and there would be a table with chairs brought in. In short, when we picked her up, the room looked exactly the same as when we left her, with the exception of the bedding. Artwork was still on the counter, and no table or chairs! Also, she never had an emergency call button on a lanyard.

Nice staff, and management hires nice people. My mom likes it there and she was reluctant for a while. Mom complains about the food. I think trying to be bland actually hurts the primary goal which is to get the guests to eat!

The facility is clean and well maintained. The Nursing Staff and Aides are all professional and friendly. Every request has been answered in a timely manner. Only complaint is that the food is basically mediocre.

My mom passed away over a year ago. She chose not to participate in meals in the dining room or the activities. Covid affected over 12 months of her stay. She had several med errors and two staff that worked nights were let go after week reported rough handling. They sprained her wrist badly.

I also want to mention that Magnolia Springs was recently acquired by another company and they are working on a facility refresh and they have hired a new chef to improve the dining experience. I would recommend Magnolia Springs. They are very kind to my mother. The on-site occupational and physical rehab services are very convenient, and they do update me if there are issues my mother does not share.

I'm still very much in the adjustment stage. It's a whole new way of life for me. I had checked out several different but similar facilities. Howard Village's location was ideal for me and I liked the appearance. Was also impressed by the staff. I still am They are very efficient and caring. Also pleased by the welcome I've received from other residents.

The overall experience has been ok. There seem to loose a lot of clothing of my loved ones as well as some of her things. Nothing too major though. There are nice people working there!

The location was nice, they were easy to work with and were flexible. We were needing a temporary respite stay, so it was a little out of the typical placements so we appreciated their flexibility as other places would not offer that type of arrangement. And good pricing helped!