Senior Services of America IV, LLC

Great menu with daily specials. The building is attractive & well maintained. Nice staff.

The Lodge at Mallard's Landing is a bit short staffed, so we aren't getting all the care we're paying for. However, the staff who are there are very good. They're very hardworking and they are really trying to take care of everyone's needs. We are paying for the highest tier, but because they are so short staffed our family has to do a lot things. If we weren't there to advocate, things like a tray might be left behind or the trash may not be emptied. The most important thing for me, even though we've had staffing issues, is that my aunt is so happy there. She's in their memory care unit and we thought it would be a battle, but after a month there she loves it and doesn't want to leave. We had to fill out a lot of paperwork, it was incredible how much paperwork we had to complete. We also filled out paperwork for her toe nails to be cut; once a month a doctor comes in to cut nails. We gave a lot of information and discovered a lot of stuff wasn't processed, she wasn't signed up for certain services. Balls were dropped from the time we first filled out paperwork, so we had to follow up and make sure the things we thought were taken care of, were actually taken care of. It was kind of a disappointment, but once it was resolved it was good. For example: my aunt has been in the emergency room several times for dehydration. She has trouble getting downstairs and she only drinks ice water. If someone doesn't bring it, she wont drink it. We put it in her admissions paperwork that she won't drink lukewarm or room temperature water. The staff realized it and they bring it now, but it was a learning curve. My aunt is also on oxygen and it was a real challenge for them to understand how to work with it. She was running out of it or given empty bottles, but now they seem to get it. It took a couple months, but they've seemed to figured it out. To us, the most important thing is how happy she is. I know there are problems, but her happiness trumps everything. I know they're trying hard. She is happy and that amazes me! For someone who didn't want to leave her home, we expected breakdowns, but the staff are so nice to her here. There are a couple of caregivers she just loves; they've made such a positive impact on her that even with dementia she remembers their names and it warms my heart. It's a really pretty facility with a pretty location. There are trees all around it and it's near a lake. It looks like a mountain lodge and it's very welcoming. They did a beautiful mural inside. Because she's in memory care, they painted this really pretty mountain mural over the door so residents don't realize it's a door and try to leave. It's such an interesting concept and it seems to have done the trick. When we first arrived it hadn't been painted, and we would see people approaching the door. Once it was done, I haven't seen them approach it. It's a nice little touch! My aunt also always compliments the food and how delicious it is.

We had a really nice tour experience with Harbour Pointe. For us it just came down to the location and we wanted a place that was a little bit closer to us. The staff were great with their follow up with us after the tour as well.

The Lodge cottages are a workable solution to "What do we do with mom?" The size and layout works well. The care and feeling of such a diverse group of people might be daunting - but not impossible. The meals are pleasant, varied, well planned and elevated. The wait staff are delightful!

My kids picked this place. I have been here 8 years and overall it has been good considering all the changes.

a great place to be at 96

Food is tasty. Pretty standard American diet. meat and potatoes circa 1955. Nothing even slightly adventurous but thats ok if its palatable to the majority of older residents . Whatever is served is pretty tasty, hot, fresh and good quality ingredients, healthy and attractively presented in the dining room .

The building is beautiful but when you walk in it is extremely sterile. There are not pictures on the walls or anything and it just feels so institutional. The staff did give a good tour though.

The Lodge is a newer community so it is clean and well maintained and all of the staff we have encountered have been super friendly. Everything has been good except a few things. There is a lot of bingo and scrabble going on and not really any physical activities and sometimes their communication is lacking.

New management has taken over. They are in the process of changing things around. Overall, its good. My loved ones broken closet doors never got fixed. Sometimes they don't get around to helping residents to the bathroom in a timely manner. They seem to be short staffed and needing more caregivers. Our loved received daily need therapy services. The short staffed issues seem to be during the weekends more than the weekdays.

Queen Anne Manor is pretty much at the top of list compared to others we have been in. The staff and community stand out to make this a wonderful place for my loved ones. The food is being delivered currently to the residents' rooms due to the pandemic.

This is a nice community and a good size for my loved one. I think Hawthorne Gardens is short of staff just like a lot of the communities are today. There are times that my loved one belongings have disappeared or I can't find them when I go to visit.

This is a nice community. The apartments are a nice size and roomy. They have a good list of activities for the residents to choose from. They have friendly front desk staff. My loved one seems to enjoy the food.

We chose Harbour Pointe because of the location and the room accommodations. The caregivers for the most part have been great, but there are always just a few who are not as good. I would recommend to other families who are looking.

We like how friendly the staff members have been, they are very personable and have worked very hard trying to take care of our love done which can be difficult at times. They are doing a great job trying to make her happy and comfortable. Our father was only there for three weeks then passed away on hospice and their care was phenomenal, and the care they have shown our loved one has just been great. This is not a chain facility, its family owned which makes a big difference, and its just an overall good place.

[name removed] the tour guide was great. She was honest and professional and listened intently to my mom's needs. I left feeling optimistic as they had a light filled corner room and seemed to have folks my mom would befriend. Unfortunately the room with the man next door was emanating a terrible smell and the door was left completely open--2 employees were trying to help him, I got a glance at a difficult and again, extremely foul smelling, situation. It was just bad luck but those things have a way of marking what was an otherwise very positive experience. I'm a bit torn on this place. GREAT location, beautiful neighborhood. I liked that the assisted living was on one floor and seemed smallish, like my mom would get personal attention. Feels small and intimate compared to others I've visited.

The staff have been very supportive. They were very flexible for us, considering the timing of our loved one's entry into the facility with Covid. They very much helped my wife and I out with the transition from his hospital stay to the facility. Obviously under the restrictions and everything they were dealing with, they handled that very well, and communicated very well with phone calls and emails to keep the family in the loop and supported. As far as anything negative, there' s not much to say. There was just a little bit of a communication break-down with the in-house doctor and what was going on with our loved one's check-ups. But the nurses and the administration were very good at getting back to us with any questions we had. We've had a good experience, and we've been very pleased. Our loved one has accepted the change very well, which we were not at all expecting from him. And that's a big kudos to the staff. He very much likes the food. They're offering different types of games and arts and crafts, although I don't know the extent not being able to go inside to visit. I feel like the value is pretty good based on other places we looked at.

The process was relatively easy at the time. The communication was very good and the move-in was very easy. Whenever we have a concern with the apt they respond very fast and they give us a heads up when my mom needs something. We also get weekly updates from the community. I would definitely recommend this community to others. The staff is very compassionate and competent.

Very helpful phone call discussion from Queen Ann Manor. No high pressure. Very respectful.

It has a kind of traditional feel being It is an old building that has been remodeled. We chose this community because this is the one my mother picked for it felt homey. My mother loves the food. I would recommend this community to other families. I have had some issues with the administration and that has been frustrating to deal with. But the caregivers, nurses, front desk staff, cooks, dining staff , and activities person are all really nice.