Senior Services of America IV, LLC

The staff have been very supportive. They were very flexible for us, considering the timing of our loved one's entry into the facility with Covid. They very much helped my wife and I out with the transition from his hospital stay to the facility. Obviously under the restrictions and everything they were dealing with, they handled that very well, and communicated very well with phone calls and emails to keep the family in the loop and supported. As far as anything negative, there' s not much to say. There was just a little bit of a communication break-down with the in-house doctor and what was going on with our loved one's check-ups. But the nurses and the administration were very good at getting back to us with any questions we had. We've had a good experience, and we've been very pleased. Our loved one has accepted the change very well, which we were not at all expecting from him. And that's a big kudos to the staff. He very much likes the food. They're offering different types of games and arts and crafts, although I don't know the extent not being able to go inside to visit. I feel like the value is pretty good based on other places we looked at.

The process was relatively easy at the time. The communication was very good and the move-in was very easy. Whenever we have a concern with the apt they respond very fast and they give us a heads up when my mom needs something. We also get weekly updates from the community. I would definitely recommend this community to others. The staff is very compassionate and competent.

Very helpful phone call discussion from Queen Ann Manor. No high pressure. Very respectful.

It has a kind of traditional feel being It is an old building that has been remodeled. We chose this community because this is the one my mother picked for it felt homey. My mother loves the food. I would recommend this community to other families. I have had some issues with the administration and that has been frustrating to deal with. But the caregivers, nurses, front desk staff, cooks, dining staff , and activities person are all really nice.

The facility is very clean and the staff are friendly. They are always around and willing to help when needed.

Very convenient location - easy walking areas

My wife has been at Birchview for almost two years and I find the staff to be very accommodating and loving towards the residents.

I went on a tour here it was clean and beautiful. The staff seemed up to par. They had a good level of care. It was a little to clinical feeling though. The room mom would have gotten was on the smaller side and it was more expensive. I would recommend families tour communities and speak to the residents before choosing a place.

This community was a little to large for our loved one. She felt like it was over the top. The community was clean and the people we met were nice. She felt that she would get lost in this larger community.

It was a really nice place to see but the age of the community did not seem appealing. i did not get the feeling of being cozy and comfortable for my loved one. Everything else was nice. It was clean and the staff and residents were all nice.

We had a very good experience with this community. They did a very good job caring for my father and his needs. The owner,and the nurses were great. I was comfortable with the care he was receiving. My family was very pleased with all they did for us. This is a lovely community.

During our tour of this community my loved one and I noticed that this building resembled an old haunted building. It felt just like a mental asylum and gave my loved one and I too much of and institutionalized feeling. The lady who gave us our tour was very friendly and took her time showing the facility to us, it just was not the right fit for my mother.

I had a very pleasant tour at this community. It is a very nice looking community. Everyone was very nice and friendly. The apartment they showed us were very wonderful, it looked very beautiful. The facility was very nice. It was a bit expensive, but it would be worth it. I recommend for anyone to go tour.

The organizer that we first dealt with when we got started was very helpful in getting us set u. We really appreciated that. Everyone is very friendly when we come in and she really likes living there.

I think the staff at Harbour Pointe Retirement listened to us in terms of my loved one's situation and worked well with us with his level of care. They were attentive to what he would need and what would be best and I appreciated that.

No good for memory care or dementia. The staff do not engage with the residents-Just the 1-2 activity staff spend any time with them. Poor communication within the staff. Confusion with medications. There was no air conditioner in my moms room, took a few days but finally got it in.

Its a very nice facility overall of upkeep of building and grounds. Staff isn't as skilled as I would have liked and alot of turn over might be the issue.

visited for dinner and tour. Met with Linda Asait who was very helpful. Enjoyed the open atmosphere, food quality and choices, availability of physical therapy 5 days a week. Room spacious but have issues with kitchen space. Preferred master does not have walkin shower, other bedroom does.

The apartments were very nice, but the one that was available was right at the street. I prefer more privacy.I was looking for a cottage style. The staff was excellent and I was impressed with the art class you had on going. Overall a very nice facility and I have not completely ruled it out.

I didn't think this was big enough, he likes to be around a lot of people. We had a friend who had lived there, she just died, but she loved it there. They did say it was hard to take walks around the neighborhood because there weren't many sidewalks.