Phoenix Senior Living

I had to take my loved one from out of this place. Don't get me wrong, I thought this place was GORGEOUS when first toured from the outside building. Once in, the residents were quiet and appeared miserable. The Tour guide lady even brisk walked me through the place so fast, I couldn't even describe what was really there if I wanted to. They staff and its entirety act as if they are hiding something. An extremely high volume of miscommunication and unprofessionalism, is all that I was met with while their with my loved one. I have a better chance with keeping them home and paying a pre school, baby sitter to take care of them prior to what this facility offers with negativity.

The administration at Atria present the image that they are deeply invested in the care of your loved one. It gradually becomes clear that they are far more invested in collecting as much of your money as possible, while providing as little support as they can. As many reviewers pointed out, the administrative staff turnover has been exceedingly high. This has filtered down to impact the direct care staff in visible ways. The absence of creativity in programming and resident engagement is very troubling. Their capacity to solve challenges associated with aging with any level of creativity is abysmal. The residents ultimately pay the price for this. My mom was at Atria for several years, before being transferred to Hospice. The absence of compassion, sensitivity, and support through her entire stay was deeply troubling. I am unable to recapture her final years. I feel quite sad that they were spent in an environment that placed dollars far ahead of compassion.

I would rate Overall experience, care services and staff a negative 1. The facility looks very nice however the care is lacking and under staffed. Unless the management staff has changed this is a bad decision that will be costly to correct.

Administration did not provide the services they presented us with when we signed on. We were told we could have a camera to monitor our patient, others had cameras, then we were not allowed to have a camera. I had to ask for the toilet and floor in front of to be cleaned often. Nurses, med tech and other staff on the floor were very pleasant and helpful. Administration staff said one thing and did another. There were mostly non ambulatory patients. My husband was able to walk, and was not often engaged in activities. He would wander up and down the halls, and I was told I needed to hire a sitter for him which I did. We were told there would be a ratio of 1 to 4 for patient care. That did not happen. They presented a glowing picture and they did not provide. This is a generous score. One day they provided slices of pizza for dinner for some and lasagna for others. When I ask for lasagna for my husband as he could not bite and chew the pizza they took his pizza away, and brought it back having been ground up in a food processor. Activities The staff was good but not a lot of engagement. Due to lack of supervision my husband fell several times. I was told I had to hire a sitter to keep him safe. It was prohibitive and I moved him to another place that truly had the ratio they said. I would not recommend if your family member needs memory care and is ambulatory. Expect to be told additional support is required at your expense.

Last May, they let Ma stay in compression stockings for 3 months straight! Never assisted her with taking them off. She needs assisted living but they are greedy & want her money. Always fruit flies in her mo apt & they do nothing about it. She misses Dr. appts & shopping all the time due to van driver shortage. She can't take care of herself & her apt got broken into Thursday night, [date removed], while sleeping. Owner never investigated nor got back to me. This is frightening to say the least.

My mom had a stroke on12-29, after she and I had planned on moving in November to the facility. Her short term memory suffered so she stayed in Chattanooga for Rehab. She made leaps and bounds thanks to ST and PT. The Physicians Medical Evaluation (PME) ordered mom was to be placed in AL. The wellness director, whose job is a facilitator - NOT A DECISION MAKER - took it upon himself to place my mother into memory care. Stroke victims need rest and those with short term memory need assistance with routine. The wellness director forced her to be woken every two hours during every night and she had to stay in memory care for 2.5 months before she was finally placed in AL. She did not get the PT or ST that were ordered by her physician until it was almost too late. My mother was extremely depressed and upset daily. So much more happened! We made upper management aware eventually causing my mother to be evicted due to lies from a staff member about me. HORRIBLE EXPERIENCE!!!!!!

If we could give the overall a experience a 0, we would. They did not follow our requests, did not keep good communication which resulted in my father getting discharged, always told us multiple stories made it difficult to understand what the truth was. They were in the process of repainting so there was paint smell and obviously wall patching and not fully painted. For the tech staff 0 for the office staff we would give them a 3.5. Very disappointing experience and my father and us the family were not treated very well

The facility we were at closed, they transferred us to the Phoenix Johnson Ferry which was a far inferior facility with unhelpful staff. I have much worse things to say about them actually. The staff is very difficult to work with and even find when you're on site. Any feedback you give them just results in them trying to adjust your care plan and charge you more. In memory care they weren't even making sure the residents were going to the bathroom or in clean adult diapers. I would say Beware of any Phoenix faculty, they are closing many to condense them and trying to charge more at every turn

This facility has too much behind the scenes chaos. Laundry service is an absolute nightmare. My daddy's closet was routinely replenished with other resident's clothing. What was put away in drawers was balled up & crammed in the drawers & socks lost & mismatched with other resident's socks. My daddy was routinely restrained in his wheel chair behind the table in the activity room and china cabinet. My daddy was not changed regularly & was NEVER turned him at night & NEVER repositioned in his wheelchair. Within 2 months my father had a pressure wound that went septic. That wound (gaping, puss-filled, rotting sore took my father's life. I wouldn't recommend The Pearl to ANYONE- EVER! It is beautiful facility, aestetically. The food was good. The caretakers are severely underpaid. And I do not think they are trained to work on this level of care.

While the property presents well they are understaffed in many areas. Food service was slow and often cold by the time my father's table was served. Med techs seemed to be exhausted and did not listen to my father's or my concerns. He spent 45 minutes on the floor because nobody responded to his medical alert device. Not a good experience and I have discouraged others from using their facilities.

I would urge anyone who asks not to use this facility.

They are NOT a memory care facility even though they will tell you they are (It's also on their map with [removed]). They will NOT contact you when they ship someone off to the hospital even if you are POA. The staff does NOT inform residents of what meds they are receiving. They will NOT return calls after they say they will do whatever they can to help you place resident in another place. The residents have to order their food for a week and they get it cold. My loved one is in another facility and she says she feels well taken care of and connected - unlike here.

Level care facility. My mom needed the highest care so we paid for it extra [removed]a month. There was so many issues in the 5 weeks that she has lived there. Gave our 30 day notice [date removed] She is now in rehad center and will not be returning there to live. Most of all the rudest of some of the workers. The nurses were great with my mom it was the aides and dietary employees. I don't need to go into details except to say. I would not recommend this place unless your love one can be independent walking, pouring milk, has good mobility .

Be careful they will tell you what you want to hear to get you in there then go back on everything they said. Food is all served cold. They will send off a resident without even contacting poa involved. My aunt was there for a total of 10 days had to pay a full month. Then they wouldn't let her back.

My husband was a resident at Seasons at Southpoint for a very short time. Worst place ever! The nurses didn't undress him for a night sleep and didn't help him with the bathroom. I was told before I brought my husband to them that he would be allowed to use a commode to go to the bathroom, but the nurses told me that he was supposed to go to the bathroom himself. He couldn't even walk by himself and ended up soiling himself. The nurses also didn't wear masks or gloves when they distributed medication. One of them had very long nails and couldn't pick the medications up with her fingers. The food was so bad that my husband didn't eat it. My husband also didn't receive regular insulin shots and after a few days at this facility, he was taken to the emergency room with blood sugar of 460! I decided to bring him home after that, rather than sending him back to Seasons. We opted to use Homecare services instead. The bookkeeper of this place didn't submit the correct paperwork to the Long Term Insurance and the insurance didn't cover the amount of $[removed] for the month and $[removed] for the room. Altogether $[removed] that nobody returned to us.

In general, the staff has been pleasant and helpful. The departments my loved one has had an issue with are maintenance, food service and general management. The food is "absolutely abysmal" and nearly inedible. The waitstaff is short staffed, not knowledgeable, not helpful and rarely available. The food is not good quality, not well prepared, literally inedible at times (ie: meat too tough), and they run out of a lot of menu items. The silverware and dishes aren't clean. The Lafayette certainly knows how to sell itself and gives an excellent first impression. No red flags were raised. We understood there would be an adjustment period and not everything would be perfect. However, once my loved one moved in, it all went downhill. The move in process itself was easy though. We would not recommend this place at all and are actively looking for another facility. One positive note, the transportation department is amazing, helpful, on top of things, and very pleasant.

My loved one was previously a resident at The Phoenix at Dunwoody and our overall experience with this facility was terrible. I do not feel like the the salesperson that we worked with was truthful with us. In fact, I think the salesperson was intentionally hiding information. Again, not a good experience. I would not recommend The Phoenix at Dunwoody to others.

Overall experience was terrible. My wife died [date removed]. The Phoenix did not cause her death but surely contributed. The cleanliness was ok. The friendliness of the staff was awful. They lie and do not care for the residents. The quality of care was poor. Lack of training and motivation. Meals and dining service was ok. With the activities there was little participation so cannot judge. Nice brick and mortar but the care is terrible. We left after 6 weeks and would not recommend this facility to anyone.

As someone in the business industry for over 20 years, I am well aware that strong businesses are built on a firm foundation of culture, communication and partnerships. That should be even more so the case when the business is based on the care of a fragile population such as memory care patients. That is why I am shocked and disappointed by the poor leadership of the Management of the Phoenix of James Creek. We were forced to deal with a series of bad decisions, untruths, and excuses rather than ownership, accountability and two-way communication. Good leadership is hard; however, when it is for your loved one, it is required. For this reason, I cannot recommend this facility at this time. Hopeful it will change.

I would give a negative value if I could. Traumatic and one of the worst experiences and memories of my life. Do not send anyone here. I feel like we were pressured into joining so we could get the rate my aunt could afford. She had signs of dementia but the facility tested her and said she could live on her own vs memory care. Her health quickly declined. She was stable and doing well the last 4 years. She moved in around [date removed] and passed away [date removed]. My mom visited every week but because of work hours could only visit late at night and on weekends. It could take an hour to get in and out of the facility which was very inconvenient. The day my aunt died my mom received a call from a lady saying to come up to Villa palazzo because my aunt wasn't breathing but the ambulance was there. My mom waited an hour outside the room. I met my mom. We waited outside until we were told we could go in. And when we walked in my aunt was laying dead on the floor. It was an awful last memory for my mother. We haven't even heard from the facility after this happened. We were rushed to find a funeral home to come pickup the body. It was absolutely horrible.