Phoenix Senior Living

Sandy Springs Place is very clean, however at the moment the management could be improved and they are completely understaffed. this community does have potential to be a great place, it just needs quite a bit of improvements.

This is the worst run facility I have experienced in four states. Maintenance does not follow up with concerns. Facility makes patients shut down people coming into the facility during the pandemic. Theft with employees rampant. No camera. Diet is full of fat and sugar. Meals are poor quality fruits and veggies. Poor filters, changed every four months. Kitchen has no fire extinguisher. No camera!

This place is the worst place to put a loved one in The staff is very unprofessional My mom had her wedding band and wedding ring stolen off her finger while she was in mental care there and [name removed] the executive director has done nothing about it The staff also refused my mom's friends and church members visitation with her She was not fed or cared for properly Do not use this facility all they care about is your money Go somewhere else or you will be very sorry

We have placed my mother in this facility. So far, so good. Everyone is very pleasant and caring. Thanks

No, no and no! My family member had a terrible experience there, and management on all levels could not care less. They are unresponsive, unprofessional and incompetent. Please save your money. That’s all they want!

I recently moved a family member into Remington House and after a very short time, (8 days), she became extremely ill and had to move out. During the 8 days, she never once left her apartment....not even to have a meal in the dining room. The $2,000 Community Fee, (which goes into the land of nowhere for nothing), was paid, and our request of a refund was denied. The onsite team, regional team and corporate team is unresponsive and has an "oh well" attitude. I am very disappointed at the lack of concern shown by people who supposedly are in business to ensure care and well-being of seniors. It is evident that this company is only focused on financial gain, regardless of resident satisfaction and safety. I do not recommend this community or company to anyone. Do your due diligence before making a decision.

Attia Buckhead is licensed as personal care facility and staffed barebones for that licensure. This is, however, contrary to their marketing. I asked about their licensure upfront, but the salesperson and staff were not forthcoming until my mother moved in. Then the resident service director told me that I would need to hire private duty caregivers from 8:30am to 10pm. The second month mom was there, the med tech who doubles as the resident assistant for the 2nd floor told mama that she had to go to the bathroom too often at night and took her glass of water from her bedside. Mother was intimidated by the staff and became reluctant to ask for assistance. When I asked the medication tech/resident assistant about taking mama’s water glass from her bedside, she stormed out of thr room dismissing my concern. I later received a phone call from the executive director demanding that I leave the facility. Mom was concerned about retaliation. The med tech told me to “Take her too!” I moved mother out at 10pm to days before Thanksgiving. Atria Buckhead misrepresents itself and it’s services; allows their staff to work multiple back to back double shifts, cultivates a gossiping environment and they mistreat residents. This was an unfortunate experience for my 87 year old mother. I reached out to the corporate office but never received a follow up call. They are still sending me a monthly bill.

The first night my MIL was in the memory care unit, she was left unattended, got out of bed, fell and hit her head. She hadn't been checked on in hours. Wound up in the hospital for almost 2 weeks. Back there now, Day 3. No breakfast, didn't get fed until 1PM. They forgot to give her her meds. One person working for 20 memory care patients. My wife had to help change her diaper, go get her meds. Woefully understaffed! The place sure looks nice, but do memory care patients need a stacked stone fireplace, movie theater and othe amenities? The are there as a marketing tool to sell the folks who are placing the parents. You can probably be ignored for less elsewhere.

New Management and ownership at the beginning of this year. Expanded memory care without having adequate staff. Administration is lip service. Place smells like a Nursing Home. Staff sit behind counter and ignore patients. Staff uses cellphone out in open. Rooms are dirty. Huge staff turnover. No one cares on the memory side.

I'm not sure why this place shows good reviews... At least for the memory care units. It used to be The Orchard in Tucker. Our loved one received sub-par care while there. Medication mistakes, cuts and bruises that no one knows how they came to be, communication issues (lack thereof), laundry issues, bed bugs, caretakers that lose people...to name a few. Also, the food looks Nothing like the pics. I know some places are worse, but this one is definitely not as good as they appear. Sure, the decor and landscaping are beautiful, but I'd rather have good care for my loved one. Once we moved our loved one out, they've improved and we are much happier and less worried.

Much older facility with a slight odor. Dated looking furniture. Dining area uninviting. Wouldn’t want to live there myself.

I have a family member that stayed there and when I visited in the evening I was treated by the front desk woman with a cold shoulder, she was extremely unfriendly, as were many of the staff there. The level of care was unimpressive and there were very few activities that I could tell. It was depressing.

I was not impressed with the staff who gave my loved one and I tour of this community. They were not professional and I just had such an awkward feeling throughout the entire visit. It was very uncomfortable and I would not want my loved one to be cared for by them. The over all facility did not have a warm feeling to it and felt nothing like a home.

Their marketing and sales, first rate. Actual care, epic fail. This place is a nightmare. Very few activities, none that stimulate the residents. Nurse is hardly on site. No night supervision. Very little day supervision. No frequent check ins to make sure the residents are doing OK. Weak management. Disgruntled staff. Bad and cold food. Good staff left months ago. Looking for a warehouse for your loved one, this is the place. If you want someplace that does more than get your loved one dressed and put them in the TV room, keep looking. Go to support meetings. Not only do you get help on coping, but that is where you get good information about communities. Keep looking.

Our experience with Sunrise at Ivey Ridge has not been a good one. The care my loved one has received in their memory care wing has just been a huge disappointment. There have been problems with the medication service as well as just the general care. I hardly ever see any activities going on, most of the time the memory care residents are just parked in front of the TV all day. I would also really like to see them increase the portion sizes for the meals, as the residents with normal appetites end up still being hungry. I would not recommend this place to anyone looking for memory care for a loved one.

They lost me when I walked through the door to a terrible smell in the entire building. Too many coded and locked doors. More like memory care than assisted living.

Couldn't wait to get my dad out of there...we were mislead about the quality of care and activities

This facility is NOT a "5 star" facility! For starters the management here is very flawed. The woman running this place is very unprofessional and really has no clue what she is doing. The workers here are rude, lazy, and not mindful of humans! They do not care about your privacy! Plus, they are very unsanitary! During an emergency it took 22 minutes to get help! It's a pretty piece of property, but don't get stuck inside this place, it is a hell hole. I have even seen cockroaches!! The food is terrible, the toilet paper is so thin you have to use 50 squares just to wipe, the cost is outrageous for what you get. It is not worth it, do not place your loved ones here if you really love them!

i would give The pearl a zero if possible, from not being able to get my moms prescriptions to not setting up her room, not being able to find any clothes for her, i brought numerous times, to when she died there and the communication was horrible, her bed wasn't made and they didn't even cover her up, another man had her wheelchair. They wanted to charge us for the month, she lived a week there, all her pictures, clock, light, slippers, hairbrush were still in the dresser drawers nobody set anything up for her, she had no chair in the room, her clothes were not hung-up in the closet, she was wheelchair bound and her personal belongings were on the top shelves. They gave her psychotic meds but none of her prescriptions she was on for 20 yrs. I am beyond disappointed in the medical community and care for people with this covid, it really seems that elderly were sent to die, I have talked with others that had similar stories of different places, no meds just laid there with supposedly the worst disease known to man.

Had I known what this place really was like, I wouldn't have put my loved one here. It was a very bad experience. It's a big fancy building, but the care is a different story. The room was clean, that's about all I can say. They kept our loved one drugged up to the point that he didn't know who he was. They wouldn't let us in to see him. When he passed, they let us into the room where he was lying in bed with just a diaper on, with blood on his mouth, and a white residue on his dentures that I never could tell what it was nor would it come off.