Pepperwood Health Inc

It's very expensive but still competitive for the area. The staff are very friendly but the turnover is extremely high and the facilities need upgrading. I would recommend to others depending on their budget.

The apartment facilities are very nice and a good value for the money. The staff are pretty communicative when there are any challenges around medication but also very understaffed which causes inconsistency with the level of services they can offer. Also since our loved one has moved in the executive director has turned over 3 times so there are some management issues

If you ask my loved one, he wasn't happy there. But that could have been just situational, due to his own personal circumstances. I felt that the staff listened to us. Everybody was really nice and easy to work with. We were not happy with how they cleaned his room - we're not sure that they ever vacuumed. And the bathroom was in big need of repairs. One of the reasons why we moved him there was because they said they had a monitoring system in the rooms that could detect if he was up in the night or if he fell. And that was never working, which was disappointing.

This seemed impersonal due to size and was not impressed with the room available during the tour.

My husband is in Pheasant Run and there are many good things and many things that need improvement. IT is 9 pm and I just got home from a drop in visit and once again they were extremely understaffed on the night shift, They have a high turnover rate and the patient to care giver ratio on night and weekends is wrong. They always have the excuse they are hiring more people. But go with out staff when someone calls in sick. I have complained over and over with the same old answer. They collect the monthly fee which is not cheap but fail to provide adequate care at all times. I am not sure who from the home office is checking but improvements need to happen NOW! The state also needs to see what is happening on nights and weekend. Everything is fine up until night shift and they never have a plan B when staff doesn't show up. The management just goes home. Oblivious

Fair. Older building. within our means but the food was disappointing

I toured this community for my loved one and her needs. My tour well, and everyone was very kind and courteous. The community looked clean, and neat. The staff was kind and friendly. It was a pleasant experience, and this is a nice community. It just wasn't the one for us.

This is a good facility for Independent living. The staff is very friendly, the food is good, the common areas are clean, and there are lots of activities. However this is not the place for people to go if they need assistance. We have had several issues that haven't been resolved in over a year concerning special dietary needs and hygiene for my parents who need assistance. The staff has been very pleasant and agreed that the issues need to be corrected based on my parents contract, care plan and doctor's orders but they are ineffective getting the job done. I don't know whether it's because the staff is untrained, or whether they are understaffed, or maybe the staff is not supervised well.

Not enough activities on campus. Senior center is down the block but would be difficult for my husband to get there without help

We played phone tag a couple times over maybe five days. I had decided on Heritage by the time we spoke. Sarah was very gracious and passed on useful information to me.

Not nearly as nice as Crown Point. This place has much smaller apt. and is not updated. Has a side yard that deer will walk through. Dad would like that!

Really basic facility.

Offer apartments and assisted living cottages.

This has good possibilities and offers different levels of care.

This place promises much but isn't able to deliver. The Lodge does have a great assortment of activities throughout the day but it stops early. My parent is not one to go to bed at 6 or 7 pm but the place is shut down and quiet. They will ask the residents to join in a time or two but are not diligent or encouraging. My parent is left sitting in their room a majority of the day. I've been there when activities are going on but no one stops by to invite them. The food is adequate but portions are small for those with healthy appetites. The office staff and caregivers are very friendly (when you seek them out) and helpful but the follow-through is lacking. We have yet to see anything related to housekeeping other than changing sheets. We are looking for other facilities.

this is too much care i think. 3 meals a day and 2 bedroom 750sq ft is tiny. i think i need more of a retirement community than this much structure.

The regular staff really does seem to care for their patients. The upper management in charge of admissions seem to care more about placing someone in a bed versus actually being able to provide what they promise. Food taste as if it's premade in a microwave or frozen box, the administrator is very pushy for what feels to bed a "sale", and the rest of the management staff leaves me to wonder if this is a good place for my mother. Yes the building is beautiful but it appears to be hiding a major staffing problem.

This place has residents sharing a bathroom between 2 rooms

They aren't very good with follow through and communication. It took them a long time to clean up after an incident. They weren't monitoring my loved one close enough. I think they have a nurse that has to take care of the entire place, both memory care, and assisted. I don't know if they are short staffed, or what. We are not too happy at this point. They told me that they provide the furniture, but when we got there, they wanted five hundred dollars for furniture. They do not have a nurse on call over the weekend. We chose them because of their location, and proximity to family.

The meals & activities were very good. They don't have enough staff tending to the needs of the residents. The staff they do have is over worked and at times get short tempered. (Don't blame them.) Residents are "NOT" provided the one on one services as promised without begging and complaining. The place needs a complete renovation.