Oakmont Management Group

I toured this community and it was very quiet. I noticed that there wasn't a lot of interaction or even residents around or out and about. It was a clean facility, I just didn't get a good vibe here.

When I talk to my friend, she tells me she's bored. They offer bingo and exercises, but in general, I don't feel they offer enough for seniors to do. During the touring process, we were under the impression they had more outings and events, and they do not. I don't hear her complain about the care though.

Our situation was a little bit more specific as far as needs, but I would definitely recommend Sunrise of Fullerton as an option for other families. My mom was downstairs on the main level and dad was upstairs in memory care. Both of them preferred to stay in their rooms instead of engaging or being active in the community, especially mom. I was hoping to see the staff try to get her out of her room and active more often, but I also understand that's an individual request and they could only do so much. They definitely had activity options downstairs, it was just hard to get my mom engaged in them. I think memory care could have more activities available, though. My sisters have several friends who have parents there and they are super happy with it. I felt the facility was very clean and laundry services were prompt and always good. Dining was good. I ate there with my parents a few times and it was always good. Overall, this really is a good place and I would recommend it to other families. It just wasn't the best fit for our parents and their needs.

Good community. The building is a little older and the community looked cleaned. The amount was more than we expected.

Listening the recorded sales pitch while on hold as I've done now countless times over the years is quite painful! Often this long wait ends with "I'm sorry, she can't speak to you now." I can get through to my mother only about one out of five attempts.

I would advise that when doing the intake process, you should get into details about what expectations you have. If there is specific equipment/special needs, specify what that equipment is.

You need to really be invloved, to ensure that your loved one is taken care of. There were issues with the trasition of staff, including the Executive Director leaving. The food menus look okay. Paying more money than before. It was different going in during COVID.

Would not recommend

The apartment rooms are very nice, but sometimes the care givers do take awhile to respond when someone needs assistance. We also thought they would be able to assist with helping our loved one bathe and use the restroom but that is not happening.

Adequate

They gave a good tour, showed me everything, and answered all of my questions. But I thought it seemed just okay. It didn't seem as friendly as other places we viewed. The layout of facility was more closed off, and it felt sterile like a hotel.

Oakmont of Santa Clarita didn’t seem as down to earth as the place we chose.

We like the facilities here, they are newer and clean. We also like the kind demeanor of the staff members. However they could work to better their communication specifically regarding medication and health care in general. They also could improve their communication throughout the community.

My moms condition changed very shortly after we arrived, so it changed some circumstances for us. If you need information about the proposed charges for level of care, get that in writing up front. In my case they kept putting it off and I couldn't find anyone with that information. So, our cost for care doubled within the first month, even from a verbal estimate. They told me it would be max of [price removed]. They reassessed after 2 weeks and it was then [price removed], just for the level of care. I wasn't given any advance warning, which was inconsistent with their contract that they had me sign. So, the main thing is to know their cost up front before u agree to anything - it's all about level of care. Oakmont is a great environment if you are fairly independent and don't need increased care from their ala carte menu. It seemed to be a nice community, but my mom was on the cusp of needing more care and they weren't even showing up to give her that care. I found that concerning, especially for that price. Often times she'd be sitting in her room waiting for someone to come get her, and most times they wouldn't. She'd push her call button and they weren't showing up. For someone who needs more care it wasn't a good experience overall.

This community is clean modern, and nice. The staff doesn't have a lot of follow through, and there is no response to calls or emails from management. There is no ability to get to the right person. The medical technical room are very responsive. Some of the hiccups in the beginning could have been avoided if there was a care meeting in person at the beginning of my loved one's stay. The food is unappetizing for the residents and really bland. Overall the community is short on staffing, and the community knows it. Medication management, and bathing are a few of the care items the community is able to assist my loved one with. They do a good job. Changing of linens, the room, basic cable, housekeeping, all utilities, and three meals a day are included in the monthly rate. The activities director is amazing! The residents have lots of activities to choose from to participate in, if they would choose too.

This tour was good, we were referred by someone we knew that was close with the tour guide. This community was fine but there was no outdoor courtyard. This was one of the first places we toured for our loved one.

It is very chaotic here. Crescent Landing doesn't pay attention to those residents who are not high functioning. I would not recommend the community to others for their loved ones. I was very disappointed in our experience. The director was disagreeing with the family moving our loved one out of the community, and I felt this was inappropriate. In the beginning the staff was great to work with in the first couple of weeks. After that it was difficult to find someone to check on my loved one. Once we were in the community I felt it was a bait and switch from what was told to us. The front desk and marketing team members were great to work with.

The meals and dining service is definitely good, and they have plenty of activities between the movie theater, outings, a hair salon and movie salon. The physical point of view - the building is beautiful, the food is amazing, the community is spotless our loved ones room is spotless and she is spotless, it is a great value and the money is completely worth it. However, when it comes to the attention and awareness of our loved ones medical needs the money is not worth it. If they are able to get a handle on what is causing the individualized care to lake this would be an amazing community.

A random staff member showed me around the community and I never met with the staff member who I made an appointment with.

I did not care for this community too much. It was just something about this community that did not sit right with me and did not seem like the right place for my loved one. They did a great job with the tour and was able to answer all of my questions and give me all of the information that I needed.