Oakmont Management Group

The care facilitators mess up. Communication needs improvements. Care staff is very good although. Not their fault about communication. Very nice people. They seem to have a lot of turnover though in care staff and chefs. At this moment, due to our experience, I would not recommend Oakmont of El Dorado Hills to others.

We're generally pleased with Oakmont of East Sacramento. They could have done better with the onboarding process and what to expect etc. Their memory care director had started one month before our loved one moved in so there was definitely a hiccup there

Everyone is nice but communication and follow through has been an issue. They are clearly understaffed and not well managed. sunrise is changing management next week - July 1 - to the Oakmont group so hoping these things may change. The facility is nice and clean but often things don't happen when they are supposed to (laundry, showers, etc) and I've stepped in to alert staff to the missed / delayed service but with no systemic changes. If it was someone who could advocate for themselves and didn't have much need for extra support, I would give them maybe a 3 or 4 rating. With my loved one I have to advocate for them so constantly have to be involved and try to sort out what is accurate info (I live 5 minutes away) so I'd say a 2-3 overall. He is mostly safe and comfortable, but current response times to the buzzer are often 1-2 hours. Hoping for a change with new management.

It is a beautiful facility. My Aunt was there during Covid and it was difficult. The staff tried very hard, but they were very understaffed. They also had just opened. I found it difficult working with the medication. I wish that my Aunt had been healthier so she could enjoy it. I felt like she was very isolated because she really could not and did not want to get out of bed. She battled UTIs. I did like the service of the doctor that came into Oakmont. Also, the medical staff was very helpful when it came time for Hospice. They were very caring. I think that once Oakmont is fully staffed, it will be perfect!

We were least impressed with Oakmont. While the facility was beautiful and the receptionist was lovely, the tour director gave us very basic information about the program. Most of the information I got was by asking questions. When we were introduced to the memory care Director she was pleasant, but did not volunteer any information about the program. In addition, it was very expensive. Of the four that I toured, it was last choice.

My mom was there 3 days, then fell. They charged me about $[removed] for the move-in fee and for her to sleep there and for them to keep her things while she was in the hospital. They wanted to charge me 30 days more for notice, but they waived the fee. As an Assisted Living Facility, it seems like a 5. As a memory care facility, a 3 (they are under staffed on the memory floor). Would not recommend Memory Care if your family member is mobile/ active. Many of the memory residents were confined to a wheelchair so they did not have issues. Otherwise, it's a beautiful place and staff was nice but they did not watch out for my mom.

The meals are OK. They never get meals correct there's always something missing or wrong when they bring the food. The place is very clean. That is not an issue. Staff is friendly but it doesn't seem like there is a lot of activities going on for the residence that are currently living there and maybe that's because the place is not full at this time. My mother-in-law wanted to get a bathtub installed in her unit but they told her no that it was against the rules but [community name removed] that's down the street has bathtubs installed in their two bedrooms, so not quite sure why she cannot have one installed she was going to pay for it, so it would be no money for them. Also, the water in the units are barely lukewarm, not hot enough to wash any dishes that need to be done in the apartment doesn't feel sanitary, The price they're paying for the wo unit apartment is about [fee removed] more than [community name removed] down the street seems like they should be getting a lot more for their money.

My love one is not happy there. The food service is slow. The food is often cold and too tough to eat. They have meetings every month and people complain but nothing happens. I don't think I would recommend it. They added on a lot of extra fees after moving in.

There was not much landscaping on the exterior of the building. The interior was beautiful. This would be a good community for loved ones that need assisted living.

We picked Oakmont of East Sacramento because of the location, it is close and we love the area. It is newer and really nice, but because it is newer they are short staffed and just not quite a well oiled machine. We are hoping with time that improves.

There were a lot of aspects that were good for the family and our loved ones. It would be nice to be more clear on costs and the way they establish the fees for care. The location is convenient. This is a smaller community as well, and this was a nice feature. My loved ones didn't enjoy the food, as they found it to be boring, and it was hard to eat at times. There were three meals a day served to the residents.

I toured this facility. It's an older facility, but cleanliness appeared good given the age of the building. It just seemed dreary and dim. It could have been the surroundings and trees, but it just didn't seem as appealing to me. My tour guide was friendly.

Santianna has a lot of activities going on for the residents which is great, but when it comes to the value we never understood the extra chargers they would tack on - having explanation there would make a big difference.

When we first toured this community we were very excited about it. The Director was fantastic and really worked with us during the admissions process. Shortly after moving my loved one in, the Director left. I wouldn't necessarily say that we're dissatisfied with the facility now. My loved one really likes the other residents and most of the staff. But overall the facility has come down a few notches since the Director left. The one thing we are frustrated about is the recent rate increase. It seems higher than reasonable for an annual increase. Communication with the family is fair, but we have had a few things come up that we weren't told about when they occurred and that was disappointing. However, it's still a high quality facility. Cleanliness is good, both resident living areas and the common areas. The food is pretty good, but quality and variety is lacking at times. They have a good variety of activities and outings. They've done a really good job of including my loved one and getting her to be more active. I would recommend them to family and friends, depending on what they were looking for. If you're looking for a smaller yet high quality place with many amenities that are equal to what a larger facility offers, this could be a good fit.

My folks have been living there a few months. Its new and clean and beautiful but they have constant staff turnover, the food is mediocre and some of the help is young and inexperienced. They are definitely nice people but they oversell their services. I don't know if its because they're not fully occupied, but many of the planned activities have only 1-2 participants and I can see how people could be lonely and bored there. Its also predominantly women residents. It's overpriced for what you get.

We have had some issues here. Ultimately, we chose this facility because it fit our budget, seemed like a good place, and they offer Memory Care as well (thinking long term, incase mom needs that later on). They also have PT and OT in house, which is very helpful and convenient. We're paying extra for special care/assistance that mom needs and the staff isn't always responsive when she calls for it. The main one being assistance to and from the restroom. We've met with the Director about it 3 times and each time we've been told that things will improve. Things do improve for a couple of days and then we're back to square one. We've just been really concerned about her being able to get to the bathroom on time. One time, she had called for assistance for a restroom visit and ended up having an accident because she waited so long. She felt terrible and apologized to the aide that she had to clean it up. The aide told her, next time just to keep on/soil her Depends and that they'd change it for her as soon as they could. Also, we're concerned with medications and them being given at the correct time. Sometimes they're delayed. Honestly, if mom could afford a different facility, we would move her. They oversold us. Their brochure is misleading. For example, it advertises gourmet meals, which is not the case. A lot of the food that they serve is not very healthy or good quality. We're trying our best to get things improved for mom so that we don't have to put her through another transition. I'm concerned for some of the residents who aren't verbal and/or don't have family there to advocate for them. I've even told the director that. I will say, the director is receptive when we bring up our concerns. It's the follow through that's the problem. I would not recommend them to friends and family.

I am disappointed in the whole experience that we have had at Sunrise of Sacramento. Based off of our time here, I would not recommend this facility to others looking.

I toured this community and it was very quiet. I noticed that there wasn't a lot of interaction or even residents around or out and about. It was a clean facility, I just didn't get a good vibe here.

When I talk to my friend, she tells me she's bored. They offer bingo and exercises, but in general, I don't feel they offer enough for seniors to do. During the touring process, we were under the impression they had more outings and events, and they do not. I don't hear her complain about the care though.

Our situation was a little bit more specific as far as needs, but I would definitely recommend Sunrise of Fullerton as an option for other families. My mom was downstairs on the main level and dad was upstairs in memory care. Both of them preferred to stay in their rooms instead of engaging or being active in the community, especially mom. I was hoping to see the staff try to get her out of her room and active more often, but I also understand that's an individual request and they could only do so much. They definitely had activity options downstairs, it was just hard to get my mom engaged in them. I think memory care could have more activities available, though. My sisters have several friends who have parents there and they are super happy with it. I felt the facility was very clean and laundry services were prompt and always good. Dining was good. I ate there with my parents a few times and it was always good. Overall, this really is a good place and I would recommend it to other families. It just wasn't the best fit for our parents and their needs.