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Oakmont Management Group

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Oakmont Management Group, a senior living company with 107 locations — among them Best of Senior Living Award winners — provides both independent living and assisted living services, plus its signature Traditions memory care neighborhoods, which offers a continuum of options to meet your loved one’s unique needs along their journey. Oakmont Management Group has 3,149 reviews and an average review rating of 4.3 out of 5. The communities feature luxurious senior living amenities, award-winning dining, and an attentive team of caregivers who follow five values: authenticity, commitment, teamwork, resilience, and compassion. At Oakmont Management Group communities, you can find movie theaters, gardens and courtyards, bars and lounges, pet parks, and other features to fill your days with enjoyment.

8.3

Review Score

3,149 reviews
107 communities
4 senior living award communities
Starting from $X,XXX/mo

Oakmont Management Group community listings

Showing 107 communities
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Oakmont of Folsom

1574 Creekside Drive, Folsom, CA 95630

Starting at$X,XXX+ monthly
10
10 Photos available
8
8 Floor plans available
9.8
Review Score
55 reviews

The staff is very caring, friendly and empathetic. They go out of their way to make sure the residents are comfortable and looked after. Someone is always nearby to help and be available to tend to their...

Most Friendly
Provides: Assisted Living, Memory Care, Independent Living

Oakmont of Folsom is a charming retirement community set on a verdant property with beautiful views, world-class cuisine, and an abundance of on-site services. Shopping, exquisite dining, the arts, and world-class entertainment are all within easy reach. In our retirement community, where...

... Read more

Oakmont of Orange

630 The City Dr., Orange, CA 92868

Starting at$X,XXX+ monthly
8
8 Photos available
12
12 Floor plans available
9.8
Review Score
59 reviews

They have been really good to work with and even though it has been a tough transition for my mother. They are certainly been understanding and have been very helpful.

Provides: Assisted Living, Memory Care

Oakmont of Orange is a luxury retirement community set on a beautiful campus with industry-renowned dining and an abundance of on-site amenities. We are also within walking distance of shopping, fine dining, the arts, and world-class entertainment. In our retirement community, where friends and...

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Oakmont of Las Vegas

3185 E. Flamingo Rd, Las Vegas, NV 89121

Starting at$X,XXX+ monthly
12
12 Photos available
4
4 Floor plans available
9.5
Review Score
140 reviews

The staff is patient and kind, they get to know your loved ones and make sure they feel welcome. They have a great line of communication when your loved one is sick or feeling under the weather.

Provides: Assisted Living, Memory Care

"Oakmont of the Las Vegas is a lovely retirement community set on a lush campus with lovely views, industry-renowned dining, and an abundance of on-site amenities. We are also close to shopping, fine dining, the arts, and world-class entertainment. You’ll feel right at home in our retirement...

... Read more

Oakmont of Carmichael

4717 Engle Road, Carmichael, CA 95608

Starting at$X,XXX+ monthly
2
2 Photos available
10
10 Floor plans available
9.5
Review Score
48 reviews

I would give a 5 rating for all 8 categories. We have been very satisfied with Oakmont of Carmichael. It's clean and the Care Providers (the people that tend to our mom) are very nice. The response time when...

Provides: Assisted Living, Memory Care, Independent Living

Oakmont of Carmichael is a lovely retirement community set on a lush campus with beautiful views, industry-renowned dining, and an abundance of on-site amenities. We are also within walking distance of shopping, fine dining, the arts, and world-class entertainment. In our retirement community,...

... Read more

Ivy Terrace at Garden Grove

11848 Valley View St, Garden Grove, CA 92845

Starting at$X,XXX+ monthly
24
24 Photos available
9.8
Review Score
67 reviews

Open outdoor space for residents and guests to safely occupy. Very good experience at Crescent Landing at Garden Grove. Big improvement over our last facility, [facility name removed].

Best Meals and Dining
Provides: Memory Care

The only residential care facilities to be built with a uniquely designed floor plan for those with Alzheimer's disease and memory impairment. Each center extends over two acres of land and offers extensive walking paths, park-like rose gardens and sunny patios for the residents enjoyment. The...

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Oakmont of Westpark

2400 Pleasant Grove Blvd, Roseville, CA 95747

Starting at$X,XXX+ monthly
7
7 Photos available
11
11 Floor plans available
9.7
Review Score
23 reviews

Comfortable rooms, good staff, lots of activities inside and outside. Weekly bus ride around the area. Food is good Everyone there seemed to enjoy being there. Good number of staff so everyone had guidance...

Provides: Assisted Living, Memory Care

"Oakmont of Westpark residents receive customized care services delivered in luxurious, resort-style living. With nurses on staff, we offer a comprehensive Diabetic Wellness Program. All dining, Housekeeping, transportation, Emergency Response System, utilities, cable and wifi are all included....

... Read more

Oakmont of Redding

2150 Bechelli Ln, Redding, CA 96002

Starting at$X,XXX+ monthly
12
12 Photos available
10
10 Floor plans available
9.6
Review Score
29 reviews

Oakmont has been our extended family for years. I couldn’t have imagined what an incredible role they would play. They have come along side us at every turn. In sickness and in health, in times of...

Provides: Assisted Living, Memory Care

Oakmont of Redding is an exceptional retirement community with peaceful views of a nearby river and close proximity to the breathtaking Mount Lassen and Mount Shasta. Let us serve you with our industry-renowned dining and endless on-site amenities. Enjoy fine living with nearby shopping, fine...

... Read more

Ivy Park at Claremont

2053 North Towne Avenue, Claremont, CA 91711

Starting at$X,XXX+ monthly
32
32 Photos available
4
4 Floor plans available
9.5
Review Score
53 reviews

The staffing is welcoming, considerate and maintains a watchful concern for my sister-in-law. When I visit, I notice that she is comfortably dressed and well groomed. I've had the opportunity to eat with...

Provides: Assisted Living, Memory Care

Ivy Park at Claremont is a charming senior living community nestled in the foothills of the San Gabriel Mountains within the historic city of Claremont. Conveniently located near the Interstate 210 and I-10, Ivy Park is a quick drive to Pomona Valley Hospital and Medical Center and just North of...

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Ivy Park at San Lauren

5300 Hageman Rd, Bakersfield, CA 93308

Starting at$X,XXX+ monthly
10
10 Photos available
9.5
Review Score
23 reviews

I thought the facility was rated four out of five stars. It seemed comfortable there seem to be a nice area for dining and in a good location. The person I took the visit ended up going there.

Provides: Assisted Living, Memory Care

Ivy Park of Wellington

24962 Calle Aragon, Laguna Woods, CA 92637

Starting at$X,XXX+ monthly
11
11 Photos available
9.5
Review Score
26 reviews

After visiting several facilities in south Orange County, we felt that Ivy Park of Wellington was the best fit for my parents. The size of the apartments were larger than others, and having a kitchenette...

Provides: Assisted Living, Memory Care, Independent Living

Ivy Park of Wellington is a senior living community set in picturesque Laguna Woods. The location boasts coastal amenities and a temperate climate. It’s only a short distance to many popular restaurants and shopping centers. At Ivy Park our seniors are empowered to maximize their independence and...

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Ivy Park at San Jose

4855 San Felipe Rd, San Jose, CA 95135

Starting at$X,XXX+ monthly
16
16 Photos available
6
6 Floor plans available
9.5
Review Score
46 reviews

Staff is very friendly! They have been very good about communicating issues and concerns with my parents health. They make a conscious effort to know their residents and families

Provides: Assisted Living, Memory Care

Ivy Park at San Jose is a senior-living community tucked into a mostly residential area in the Evergreen/Silver Creek neighborhood. It is a quiet and peaceful community that is easily accessible to Highway 101 and with close proximity to downtown San Jose. Residents and their families often enjoy...

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Oakmont of the Lakes

3250 S Fort Apache Rd, Las Vegas, NV 89117

Starting at$X,XXX+ monthly
10
10 Photos available
9.4
Review Score
80 reviews

5 across all of them. They were amazing even past when Dad passed away. Very clean. Always there to fix things. Friendly staff. They went above and beyond.

Provides: Assisted Living, Memory Care, Independent Living

Oakmont of the Lakes is a lovely retirement community set on a lush campus with lovely views, industry-renowned dining, and an abundance of on-site amenities. We are also close to shopping, fine dining, the arts, and world-class entertainment. You’ll feel right at home in our retirement...

... Read more

Oakmont of Concord

1401 Civic Ct, Concord, CA 94520

Starting at$X,XXX+ monthly
10
10 Photos available
11
11 Floor plans available
9.4
Review Score
21 reviews

From day one the staff has been very friendly and accommodating. The facility is beautiful, food is very good, and a lovely garden patio area. Many activities available every day. Would highly recommend...

Provides: Assisted Living, Memory Care, Independent Living

Oakmont of Concord is a lovely retirement community set on a lush campus with beautiful views, industry-renowned dining, and an abundance of on-site amenities. Enjoy Concord’s natural wonders through its extensive park system and close proximity to the breathtaking Markham Nature Park and...

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Ivy Park at Santa Rosa

4225 Wayvern Dr, Santa Rosa, CA 95409

Starting at$X,XXX+ monthly
18
18 Photos available
6
6 Floor plans available
9.4
Review Score
24 reviews

I’m really looking forward to my Dad staying at Ivy Park. It was such a pleasure working with Honey, too. She is knowledgeable, caring, accommodating, and even went the extra mile in getting paperwork...

Provides: Assisted Living, Memory Care

Ivy Park at Santa Rosa is a senior living community centrally located with convenient access to highway 12. The property is close to numerous award-winning wineries and breweries and near many nature trails and parks including the 4th & Farmer’s Creek Trail, Howarth Park, and Spring Lake...

... Read more

Oakmont of Simi Valley

3110 Royal Ave, Simi Valley, CA 93065

Starting at$X,XXX+ monthly
9
9 Photos available
11
11 Floor plans available
9.4
Review Score
16 reviews

5 for all. This is a great facility and the staff are all very kind and friendly and the food is very good. We would absolutely recommend this community to other families based on the experience we have had

Provides: Assisted Living, Memory Care

Oakmont of Simi Valley is a lovely retirement community set on a lush campus with lovely views, industry-renowned dining, and an abundance of on-site amenities. We are also close to shopping, fine dining, the arts, and world-class entertainment. You’ll feel right at home in our retirement...

... Read more

The Cottages of Carmel

26241 Carmel Rancho Blvd, Carmel, CA 93923

Starting at$X,XXX+ monthly
15
15 Photos available
9.3
Review Score
19 reviews

[names removed] were all extremely helpful in getting my mom settled into the Cottages. They made the admissions process go as smoothly as possible. It has been a huge relief for my sister and I to know...

Provides: Assisted Living, Memory Care

If you or a loved one is looking for the perfect place to rest and relax, then The Cottages of Carmel will offer you the best experience possibly if you are seeking memory or living care. Here at The Cottages of Carmel, we pride ourselves on giving your choices that will allow you to live your...

... Read more

Ivy Park at Simi Valley

5300 E Los Angeles Ave, Simi Valley, CA 93063

Starting at$X,XXX+ monthly
9
9 Photos available
9.3
Review Score
23 reviews

My mother was living in a very nice assisted living facility in Chatsworth but she needed more support. We moved her to Ivy Park’s Memory Care in Simi Valley. She has been there now for a couple of months...

Provides: Assisted Living, Memory Care

Ivy Park at Simi Valley is a senior living community set on a beautiful piece of property easily accessible from Highway 118. The community at the base of the beautiful Santa Susana Mountains features lushly landscaped gardens and walking paths. It’s only a short distance to many popular...

... Read more

Ivy Park at Alta Loma

9519 Baseline Road, Rancho Cucamonga, CA 91730

Starting at$X,XXX+ monthly
15
15 Photos available
4
4 Floor plans available
9.3
Review Score
48 reviews

I would give all 8 of these items a 5. It was a pleasure having my brother stay there as he was well cared for and I never had anything to worry about. They are attentive to the needs of the patient. And the...

Provides: Assisted Living, Memory Care

Ivy Park at Alta Loma is a vibrant senior living community set in the captivating city of Alta Loma. With convenient access to the I-210 and I-15, Ivy Park is just a short drive to the San Antonio Regional Hospital, the expansive Victoria Gardens Mall, and a diverse range of dining options....

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Ivy Park at West Hills

9012 Topanga Canyon Boulevard, West Hills, CA 91304

Starting at$X,XXX+ monthly
18
18 Photos available
4
4 Floor plans available
9.2
Review Score
44 reviews

I would give them a 5 for all of them! The people were all so kind and caring. They always called my mom by name and were so helpful. Yes, we would absolutely recommend this community to other families based...

Provides: Assisted Living, Memory Care

"Ivy Park at West Hills is a vibrant senior living community nestled in a picturesque neighborhood within the city of Los Angeles. Paralleled between Route 118 and the 101 highway, Ivy Park is just minutes from the West Hills Hospital, a variety of historical buildings, bustling shopping centers...

... Read more

Ivy Park at San Juan Capistrano

32200 Del Obispo St, San Juan Capistrano, CA 92675

Starting at$X,XXX+ monthly
13
13 Photos available
5
5 Floor plans available
9.2
Review Score
23 reviews

The staff and nurse have accommodated us recently through a cognitive episode my Mother went through for 4 weeks. Yes, there was a cost impact because they had to escalate their care for my Mother, but they...

Provides: Assisted Living, Independent Living

Ivy Park at San Juan Capistrano is a senior living community set on a beautiful piece of property easily accessible from Interstate 5. The location boasts lovely walking paths and gardens and is near many regional nature trails and parks. It’s only a short distance to many popular restaurants and...

... Read more

Oakmont of Camarillo

305 Davenport St, Camarillo, CA 93012

Starting at$X,XXX+ monthly
18
18 Photos available
10
10 Floor plans available
9.2
Review Score
9 reviews

She is in a locked memory care unit for safety reasons (she wanders off). Activities are geared towards residents in the more severe category. She has memory issues but is basically still "with it" and there...

Provides: Assisted Living, Memory Care, Independent Living

Oakmont of Camarillo is a beautiful retirement community set on a verdant property with beautiful views, award-winning cuisine, and a plethora of on-site amenities. Shopping, exquisite dining, the arts, and world-class entertainment are all nearby. In our retirement community, where friends and...

... Read more

Oakmont of Roseville

1101 Secret Ravine Parkway, Roseville, CA 95661

Starting at$X,XXX+ monthly
8
8 Photos available
6
6 Floor plans available
9.2
Review Score
38 reviews

My mother is a current resident at Oakmont of Roseville. The staff is amazing. The care and attention that they give each resident is above any level I have seen. They have given my moma a purpose. She feels...

Provides: Assisted Living, Memory Care, Independent Living

Oakmont of Roseville is a lovely retirement community set on a verdant property with beautiful views, award-winning dining, and an abundance of on-site amenities. Shopping, fine dining, the arts, and world-class entertainment are all within walking distance. Friends and neighbors appreciate our...

... Read more

The Ivy at Hawaii Kai

428 Kawaihae Street, Honolulu, HI 96825

Starting at$X,XXX+ monthly
24
24 Photos available
40
40 Floor plans available
9.1
Review Score
79 reviews

The Ivy is a nice facility situated in a beautiful setting. We did not participate in what looks to be good activities or eat in the nice restaurant. The staff we encountered always seemed cheerful and...

Provides: Assisted Living, Independent Living

"The Ivy at Hawaii Kai is a senior living community set on an expansive property in the Ka’Alakei Valley with panoramic views of the Pacific Ocean. The location boasts tranquil waterfalls and lush landscaping and is only a short distance to many popular Waikiki attractions and world famous...

... Read more

Ivy Park at Palos Verdes

25535 Hawthorne Boulevard, Torrance, CA 90505

Starting at$X,XXX+ monthly
18
18 Photos available
4
4 Floor plans available
9.1
Review Score
31 reviews

They were quick to respond to a request for an interview and walk thru. The facility was clean and seemed very organized. But since we only stayed 2 weeks hard to rate the rest # 4-8.

Provides: Assisted Living, Memory Care

Ivy Park at Palos Verdes is a vibrant senior living community nestled at the corner of the Rolling Hills Estates. Paralleled to Route 1, Ivy Park is just minutes from the Torrance Memorial Hospital, the LAX, and a variety of exquisite dining options. Whether you’re taking a walk on Redondo Beach,...

... Read more

Ivy Park at Bradford

1180 N Bradford Ave, Placentia, CA 92870

Starting at$X,XXX+ monthly
17
17 Photos available
6
6 Floor plans available
9.1
Review Score
42 reviews

my mom was very resistive to leaving her home of 60 years to go into a care facility. Ivy Park is extremely close to the home she was leaving so that was a big help. Ivy Park is a very nice home that...

Provides: Assisted Living, Memory Care

Ivy Park at Bradford is a senior living community convenient to Yorba Linda and Fullerton, as well as popular casual dining and shopping centers. The property offers beautiful spaces, indoors and out, to gather with friends and family—as well as resident garden beds and a community center. At Ivy...

... Read more
Viewing 1-25 out of 107 communities

Reviews
for Oakmont Management Group

8.3
Review Score
3,149 reviews

Review Score

3,149 reviews
8.3

Out of 10


5 star

60%

4 star

26%

3 star

9%

2 star

3%

1 star

5%

A Place for Mom has scored Oakmont Management Group with 8.3 out of 10 using our proprietary review score based on 779 reviews in the last 2 years. Over all time, Oakmont Management Group has 3,149 reviews with an average "overall experience" of 4.3 out of 5.

Overall Experience
1,877
790
262
82
138
Date Submitted
211
423
779
Reviewer
254
1,867
955
42
Care Received
1,080
222
1,847
2701-2720 of 3149 reviews
Sort by

3.0
Anonymous - Family/Friend
Assisted Living
April 3, 2024
Verified Review
Review for Oakmont of Novato

Mostly people needing assistance. Not much in activities for physical fitness. Food is not good at all and management doesn't seem to care. Not much socially as well.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
March 21, 2024
Verified Review
Things to know about Ivy Park

It's clean; nice cottage style with beautiful outdoor space. As far as activities, they need to have more variety; their van is not comfortable for those in a wheelchair. Also the van only allows 2 wheelchairs per outings. Food is horrible... over cooked, undercooked, salty, bland, small portions, odd combinations of food at mealtime, I prepare food from home 3-4 times a week to take over there. They are extremely short staffed.

Cleanliness

5

Friendliness

5

Meals & Dining

1

Care Services

2

Activities

3

Staff

5

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
March 19, 2024
Verified Review
Review for Ivy Park at San Juan Capistrano

While overall, Ivy Park is nice- there was a 10 % rent increase with no real improvements to show for it. That's a hefty increase on a fixed income.The shower water was cold (took FOREVER to get warm) and the room was cold. However her biggest complaint was the staff turnover-she become attached to several of the staff who were dismissed for no real reason. There have been four managers since she moved in over a year ago. That's unsettling for an elderly person- they like consistency and do not like change.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

1

Staff

5

Value for Cost

3


3.0
Anonymous - Family/Friend
Independent Living
March 6, 2024
Verified Review
Westmont of Milpitas

Not really set up for handicap residents. Their shuttle does not take people with a walker or wheelchair. You have to get up the stairs on your own. As it is nice that the washer and dryer are in the room, some ate nor tall enough to use the buttons for the dryer. They do not give residents (in independent care) their privacy. They knock on the door and then come right in. The residents do support each other. That is needed, because sometimes the staff is not as helpful. The staff turns over frequently.

Cleanliness

4

Friendliness

3

Meals & Dining

3

Care Services

2

Activities

4

Staff

3

Value for Cost

4


3.0
Anonymous - Family/Friend
Memory Care
February 13, 2024
Verified Review
Our Experience

My loved one is a fall risk and doesn't sleep much at night due to Dementia/Sundowners. The fact that it has taken 5-6 weeks with 4 falls to figure out a routine has been extremely frustrating. I not only pay Oakmont, but a night time caretaker- which I'm in the process of weaning so Oakmont can be the sole provider - which will raise the price due to needing more care. Reading the contract thoroughly is imperative. Ask exactly how much care can be provided according to your needs. Everyone has expectations that our loved ones will receive the care that we provided for them. Building a team with the Administration and the Caregivers is critical.

Cleanliness

3

Friendliness

3

Meals & Dining

4

Care Services

3

Activities

4

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Memory Care
January 31, 2024
Verified Review
Not recommended

They don't give the quality of care that they charge for. I am looking for a different place for my loved one because of this.

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

1

Activities

3

Staff

3

Value for Cost

1


3.0
Anonymous - Family/Friend
Memory Care
January 24, 2024
Verified Review
Oakmont Review

The staff caregivers are very kind, but there needs to be more of them The management team is just OK. I think they have certain protocol that they need to abide by which is not always good because in memory care there are people like my mom who is just starting to forget a few things and then there are the people who are disasters and can't do anything and yelling scream all the time, even in the dining room, and it is hard to control them . The med tech are great. They do a very good job at administering medicines to the residence that is not overwhelming for them. Sorry to have to report this but I think it's important. My mom has now lived there [number removed] days and she has fallen 4× one in which we probably should've taken her to the emergency. She hurt herself pretty bad her doctor at Kaiser can't keep up with my calls and emails so they just recently put her in hospice. We are currently using , the Hospice company that Oakmont Sr Living has recommended that they use Best Hospice Providers and they are doing a pretty good job

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

4

Staff

4

Value for Cost

2


3.0
Anonymous - Family/Friend
Memory Care
December 14, 2023
Verified Review
Room for Improvement

I would suggest labeling everything with clients name. So many things were missing even a large throw rug from in front of her bed. It's hard to get people to return calls so being personally involved is a must. The staff is nice but when my sister is disagreeable, they leave her alone in her room. There doesn't seem to be training for caregivers to handle a difficult situation when it arises. Laundry is supposed to be done weekly but we always have to take it to the laundry room or it won't be. The facility presents clean and orderly. I wish there was more one on one engagement with the patients and staff. Mostly as a group. I send a caregiver 3 times a week to insure she gets attention. I go once a week. My sister can be disagreeable, at times but I thought there was expertise handling all situations since many dementia patients have good and bad days

Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
December 6, 2023
Verified Review
Ivy Park Review
Cleanliness

5

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

3

Staff

4

Value for Cost

4


3.0
Anonymous - Family/Friend
Assisted Living
December 1, 2023
Our Families Experience

The common areas of the community are clean, but when it comes to our loved ones bathroom that would rate more like a 3 or 4. With the care services, I wish more encouragement to participate in activities would be made rather than allow her to sit in her room. Some areas they could improve on would be the food, variety of activities and getting people more involved and feeling more "alive" For example they take bus rides and just drive around but never get off the bus...another example: bingo seems to be the only game they play regularly and my mom doesn't see well thus it hurts her eyes and doesn't work well for her.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

4

Activities

2

Staff

5

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
November 16, 2023
Verified Review
Review for Westmont of Milpitas

We picked it because 1) it was on the way home from my husband's work so she would get more visits. 2) the price was the best. 3) the room had a great view which we thought was a priority. The experience is mixed right now because it seems sometimes the care is not consistent. It says they will wash the towels and sheets but sometimes it looks like they are not washed.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

3

Staff

4

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
October 24, 2023
Verified Review
Very Beautiful, but a little Superficial

Based on the experience we have had so far, there has still never been a fire drill. When the residents push their call pendants the time for response is way too long. Too much of the working staff team is too young and inexperienced.

Cleanliness

4

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

3

Staff

3

Value for Cost

2


3.0
Teresa Goad - Family/Friend
Assisted Living
October 10, 2023
Much less than expected

My mother has been at Ivy Park at Laguna Woods for a bit over year and it is much, much worse than we expected. If your family member is very independent it might be an ok place but still, wait times are 45 minutes average once they push their pendent. Dining service is horrible. Food taste and quality is very good (once you get it.). Very nice residents and the social aspect has been great for my mom to get out and meet others, and she is shy. Residents make her feel welcome. But the care and the help overall is just awful! When she returned from the hospital once they forgot her meds for 5 days! If she needs something urgently and pushes her necklace sometimes it will take ONE HOUR for someone to come. Med Tech help is hit or miss. If you call to ask how your mother is they have no idea what is going on. As soon as her needs escalate (bathroom help or help getting dressed) I will have to move her. [removed] has much, much better care but rooms are tiny.

Cleanliness

3

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

2

Staff

1

Value for Cost

2


3.0
Anonymous - Toured community
Assisted Living
October 5, 2023
Verified Review
Tour of Ivy Park

We took a tour of Ivy Park at Palo Alto during our search for a facility for our loved one. This facility was okay. The cleanliness and friendliness was okay. However, I never felt a warmth from the facility or during the tour. We decided to keep searching.


3.0
Anonymous - Family/Friend
Assisted Living
September 26, 2023
Verified Review
Family Experience

[name removed] passed away on [date removed] . We are in dispute about the final payment. I was assured their corporate office would rectify the matter. So far there hasn't been a response. The cost was over [fee removed] per month which seems exorbitant. We were in the process of looking for a smaller facility that would provide more one on one care. However, she fell at their facility and ended up dying from her injuries. Overall the staff was friendly, especially the front desk and floor assistants. I do want to mention that the facility was transitioning from Sunrise Sabre Springs to Ivy. Maybe if we had remained things would have improved. Overall we found that for a dementia/memory care resident she was left alone for hours in her apartment. Yes, she refused to go to activities but I recommend a staff member strictly assigned to visit those who isolate themselves.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

3

Activities

4

Staff

5

Value for Cost

2


3.0
Anonymous - Family/Friend
Assisted Living
September 14, 2023
Verified Review
A Great Place to Retire

My loved one is currently a resident at Oakmont of Redwood City. Overall, the care team is excellent. The sales team is excellent, as well. The facility is clean, fresh and new. They offer lots of activities for the residents to enjoy. Oakmont of Redwood City is a great place to retire.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

5

Staff

5

Value for Cost

5


3.0
Anonymous - Resident/client
Assisted Living
August 23, 2023
Parking in dining room

Right round dining room table by window are multiple dining room chairs and walkers parked. Two wheelchairs and three walkers are normally added to that table! Servers CANNOT get through. Need two square tables instead of a round!

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

3


3.0
Anonymous - Resident/client
Assisted Living
August 23, 2023
Dining room experiences

I look forward to meals in the dining room. Good food eaten with friends. Sometimes meals are tasty but not warm. Sometimes almost inedible tough meat, hard to chew, mushy vegetables. It is improving. Services as a whole do a great job.

Cleanliness

3

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

4

Staff

5

Value for Cost

3


3.0
Anonymous - Family/Friend
Assisted Living
August 3, 2023
Verified Review
MorningStar: The good and the bad

MorningStar of Hayward has been recently purchased and has been renovated. Many of the aspects (carpeting, walls, bathrooms, all fixtures) are fresh, new and very clean. On the Plus Side: The activities have been great. My parents have been getting involved with lots of different activities such as exercising, bingo, blackjack, etc. The food has been good for all of our visits, but my parents have said that a couple times they had to send food back. My dad gets his daily ice cream, so he is mostly happy. The laundry and housekeeping team is great. Two girls come by each week to change the sheets and take their laundry. The transportation has been working out well. They are getting rides to appointments when necessary. My sister grumbles at the work in trying to figure out issues (the bill, the Internet/WiFi) but she has so much freedom now and has had a great relief of the daily stress of taking care of my parents. The medical staff on the floors have been great. My parents are not fully "Assisted Living" but the medical staff has come by and provided assistance. They have been extremely helpful. On the Minus Side: The financial people there are rather hopeless. My sister has been working with them every month for the first few months to straighten out every bill. They have been doing things that are so wrong that a child could see their error. I think my sister finally talked to the top local administrator and figured out their errors. I think things have been better for the past month. They must be counting on a bunch of mindless people that will just write them checks every month without understanding what the costs are. The WIFI networking in the building has had issues for months now. The cable-TV is just straight broadcast cable, so I encouraged my sister to set them up with a streaming service that offers more programming. The down side is that the WIFI is so horrible that they have a hard time using the streaming service and it keeps disconnecting and causing other issues. They need to get some networking people in there to resolve the issues. As for Personnel, it's a little mixed. [name removed], the "salesperson" that convinced us to sign up, was nice and supportive when we were deciding but I think she only came by once or twice after my parents moved in. We had a MorningStar person come by the house before my parents moved in to "evaluate" my parents for the level of care they would need. My parents are on an "Assisted Living" floor but they don't really need any assistance at this time but they are on the right floor "to be ready" when they do need assistance and so that they do not need to move when they transition to actual "Assisted Living". The lady doing the evaluation at one point said "I don't even know what I am doing here if you don't need assistance". A rather *outrageous* comment for someone that is an ambassador of the company. Although the facility is being re-worked, there are still Security and Safety issues. Someone came in from outside and was roaming the building. This was very alarming. I am not sure how they fixed this but to say Security is lax is an understatement. My sister was able to pull into the underground parking (gated) only to find she could not get out of the parking area and into the building. Phones and instructions there did *not* work. She was starting to panic and soon her only recourse would have been to pull the fire alarm. Not a very good solution to the problem. Overall, I would recommend MorningStar. We have communicated to them that we will all be better off if we have more residents to drive down the costs and make them more profitable and help keep the price increases down. My parent's floor only has about 3-4 apartments occupied out of about 50-ish apartments on the floor. The other floors seem to have a lot of activity and a lot of occupied rooms. If I did recommend MorningStar, I would warn anyone that the accounting is horrible and that they would need to examine every bill, line by line to understand what the charges are. I would warn them to NOT set up any kind of automatic payment and to manually write checks or manually send payments after receiving any bills.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

5

Staff

4

Value for Cost

4


3.0
Gerry K - Family/Friend
Assisted Living
July 30, 2023
[name removed] Review

Communication on most items is very limited. Some medications or vitamins that I provide I get a week or sometimes 3-4 days notice no consistentency on these. The cleaniness of her apartment has been not very good looks like they just gave it a lick and a promise.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

3

Activities

3

Staff

3

Value for Cost

3


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