Oakmont Management Group

We took a tour of Ivy Park at Palo Alto during our search for a facility for our loved one. This facility was okay. The cleanliness and friendliness was okay. However, I never felt a warmth from the facility or during the tour. We decided to keep searching.

[name removed] passed away on [date removed] . We are in dispute about the final payment. I was assured their corporate office would rectify the matter. So far there hasn't been a response. The cost was over [fee removed] per month which seems exorbitant. We were in the process of looking for a smaller facility that would provide more one on one care. However, she fell at their facility and ended up dying from her injuries. Overall the staff was friendly, especially the front desk and floor assistants. I do want to mention that the facility was transitioning from Sunrise Sabre Springs to Ivy. Maybe if we had remained things would have improved. Overall we found that for a dementia/memory care resident she was left alone for hours in her apartment. Yes, she refused to go to activities but I recommend a staff member strictly assigned to visit those who isolate themselves.

My loved one is currently a resident at Oakmont of Redwood City. Overall, the care team is excellent. The sales team is excellent, as well. The facility is clean, fresh and new. They offer lots of activities for the residents to enjoy. Oakmont of Redwood City is a great place to retire.

Right round dining room table by window are multiple dining room chairs and walkers parked. Two wheelchairs and three walkers are normally added to that table! Servers CANNOT get through. Need two square tables instead of a round!

I look forward to meals in the dining room. Good food eaten with friends. Sometimes meals are tasty but not warm. Sometimes almost inedible tough meat, hard to chew, mushy vegetables. It is improving. Services as a whole do a great job.

MorningStar of Hayward has been recently purchased and has been renovated. Many of the aspects (carpeting, walls, bathrooms, all fixtures) are fresh, new and very clean. On the Plus Side: The activities have been great. My parents have been getting involved with lots of different activities such as exercising, bingo, blackjack, etc. The food has been good for all of our visits, but my parents have said that a couple times they had to send food back. My dad gets his daily ice cream, so he is mostly happy. The laundry and housekeeping team is great. Two girls come by each week to change the sheets and take their laundry. The transportation has been working out well. They are getting rides to appointments when necessary. My sister grumbles at the work in trying to figure out issues (the bill, the Internet/WiFi) but she has so much freedom now and has had a great relief of the daily stress of taking care of my parents. The medical staff on the floors have been great. My parents are not fully "Assisted Living" but the medical staff has come by and provided assistance. They have been extremely helpful. On the Minus Side: The financial people there are rather hopeless. My sister has been working with them every month for the first few months to straighten out every bill. They have been doing things that are so wrong that a child could see their error. I think my sister finally talked to the top local administrator and figured out their errors. I think things have been better for the past month. They must be counting on a bunch of mindless people that will just write them checks every month without understanding what the costs are. The WIFI networking in the building has had issues for months now. The cable-TV is just straight broadcast cable, so I encouraged my sister to set them up with a streaming service that offers more programming. The down side is that the WIFI is so horrible that they have a hard time using the streaming service and it keeps disconnecting and causing other issues. They need to get some networking people in there to resolve the issues. As for Personnel, it's a little mixed. [name removed], the "salesperson" that convinced us to sign up, was nice and supportive when we were deciding but I think she only came by once or twice after my parents moved in. We had a MorningStar person come by the house before my parents moved in to "evaluate" my parents for the level of care they would need. My parents are on an "Assisted Living" floor but they don't really need any assistance at this time but they are on the right floor "to be ready" when they do need assistance and so that they do not need to move when they transition to actual "Assisted Living". The lady doing the evaluation at one point said "I don't even know what I am doing here if you don't need assistance". A rather *outrageous* comment for someone that is an ambassador of the company. Although the facility is being re-worked, there are still Security and Safety issues. Someone came in from outside and was roaming the building. This was very alarming. I am not sure how they fixed this but to say Security is lax is an understatement. My sister was able to pull into the underground parking (gated) only to find she could not get out of the parking area and into the building. Phones and instructions there did *not* work. She was starting to panic and soon her only recourse would have been to pull the fire alarm. Not a very good solution to the problem. Overall, I would recommend MorningStar. We have communicated to them that we will all be better off if we have more residents to drive down the costs and make them more profitable and help keep the price increases down. My parent's floor only has about 3-4 apartments occupied out of about 50-ish apartments on the floor. The other floors seem to have a lot of activity and a lot of occupied rooms. If I did recommend MorningStar, I would warn anyone that the accounting is horrible and that they would need to examine every bill, line by line to understand what the charges are. I would warn them to NOT set up any kind of automatic payment and to manually write checks or manually send payments after receiving any bills.

Communication on most items is very limited. Some medications or vitamins that I provide I get a week or sometimes 3-4 days notice no consistentency on these. The cleaniness of her apartment has been not very good looks like they just gave it a lick and a promise.

The care facilitators mess up. Communication needs improvements. Care staff is very good although. Not their fault about communication. Very nice people. They seem to have a lot of turnover though in care staff and chefs. At this moment, due to our experience, I would not recommend Oakmont of El Dorado Hills to others.

We're generally pleased with Oakmont of East Sacramento. They could have done better with the onboarding process and what to expect etc. Their memory care director had started one month before our loved one moved in so there was definitely a hiccup there

Everyone is nice but communication and follow through has been an issue. They are clearly understaffed and not well managed. sunrise is changing management next week - July 1 - to the Oakmont group so hoping these things may change. The facility is nice and clean but often things don't happen when they are supposed to (laundry, showers, etc) and I've stepped in to alert staff to the missed / delayed service but with no systemic changes. If it was someone who could advocate for themselves and didn't have much need for extra support, I would give them maybe a 3 or 4 rating. With my loved one I have to advocate for them so constantly have to be involved and try to sort out what is accurate info (I live 5 minutes away) so I'd say a 2-3 overall. He is mostly safe and comfortable, but current response times to the buzzer are often 1-2 hours. Hoping for a change with new management.

It is a beautiful facility. My Aunt was there during Covid and it was difficult. The staff tried very hard, but they were very understaffed. They also had just opened. I found it difficult working with the medication. I wish that my Aunt had been healthier so she could enjoy it. I felt like she was very isolated because she really could not and did not want to get out of bed. She battled UTIs. I did like the service of the doctor that came into Oakmont. Also, the medical staff was very helpful when it came time for Hospice. They were very caring. I think that once Oakmont is fully staffed, it will be perfect!

We were least impressed with Oakmont. While the facility was beautiful and the receptionist was lovely, the tour director gave us very basic information about the program. Most of the information I got was by asking questions. When we were introduced to the memory care Director she was pleasant, but did not volunteer any information about the program. In addition, it was very expensive. Of the four that I toured, it was last choice.

My mom was there 3 days, then fell. They charged me about $[removed] for the move-in fee and for her to sleep there and for them to keep her things while she was in the hospital. They wanted to charge me 30 days more for notice, but they waived the fee. As an Assisted Living Facility, it seems like a 5. As a memory care facility, a 3 (they are under staffed on the memory floor). Would not recommend Memory Care if your family member is mobile/ active. Many of the memory residents were confined to a wheelchair so they did not have issues. Otherwise, it's a beautiful place and staff was nice but they did not watch out for my mom.

The meals are OK. They never get meals correct there's always something missing or wrong when they bring the food. The place is very clean. That is not an issue. Staff is friendly but it doesn't seem like there is a lot of activities going on for the residence that are currently living there and maybe that's because the place is not full at this time. My mother-in-law wanted to get a bathtub installed in her unit but they told her no that it was against the rules but [community name removed] that's down the street has bathtubs installed in their two bedrooms, so not quite sure why she cannot have one installed she was going to pay for it, so it would be no money for them. Also, the water in the units are barely lukewarm, not hot enough to wash any dishes that need to be done in the apartment doesn't feel sanitary, The price they're paying for the wo unit apartment is about [fee removed] more than [community name removed] down the street seems like they should be getting a lot more for their money.

My love one is not happy there. The food service is slow. The food is often cold and too tough to eat. They have meetings every month and people complain but nothing happens. I don't think I would recommend it. They added on a lot of extra fees after moving in.

There was not much landscaping on the exterior of the building. The interior was beautiful. This would be a good community for loved ones that need assisted living.

We picked Oakmont of East Sacramento because of the location, it is close and we love the area. It is newer and really nice, but because it is newer they are short staffed and just not quite a well oiled machine. We are hoping with time that improves.

There were a lot of aspects that were good for the family and our loved ones. It would be nice to be more clear on costs and the way they establish the fees for care. The location is convenient. This is a smaller community as well, and this was a nice feature. My loved ones didn't enjoy the food, as they found it to be boring, and it was hard to eat at times. There were three meals a day served to the residents.

I toured this facility. It's an older facility, but cleanliness appeared good given the age of the building. It just seemed dreary and dim. It could have been the surroundings and trees, but it just didn't seem as appealing to me. My tour guide was friendly.

Santianna has a lot of activities going on for the residents which is great, but when it comes to the value we never understood the extra chargers they would tack on - having explanation there would make a big difference.