Oakmont Management Group

This was the only other place in Salinas that I would consider. It's not so much what I liked about but what I didn't like about it. Villa Serra is really big. My mom has had a stroke so sometimes talking is difficult and I was worried that with that many people she might not want to be out amongst them so much, even though she is very social. My first impression wasn't great because you open the doors and you walk in and there are 15 people in wheelchairs all crowded around the front door. The carpet was kind of funky and the hallway was really dark. I brought this up with the woman who was giving me a tour and she said they were just starting to do some remodeling with painting and new carpet. I haven't been back so I'm not sure how that turned out.

My aunt has been there for 6 weeks and we got off to a little bit of a rocky start. They've had almost a complete personnel turnover and so they are, in my opinion, having a little bit of trouble getting organized. The facility it's self is lovely and everybody seem to be very nice and caring. I would say, right now, they're in transition and so are we so I'm a little uncertain about how things are done. I think part of it is that I need to learn their system better and part of it may be that they're still trying to discern who is in charge and who does what. My aunt has a need for insulin injection everyday and it's very difficult to find a place that can do that - Sunrise can. Everyone seems very well intended, I'm just not certain they have their new staff up and running. They're always very willing to listen to you or come to your aid. I need to learn their system a little bit better and I think they are still learning also. The attitude of the people is very caring so I'm hoping we can get the other little things ironed out.

They did not have any openings first of all. It was okay but it just wasn't as nice as another place I was looking at. It was clean but not as new. Otherwise it was a very nice community. I just didn't like that is was not as new.

It's clean and they make a huge effort to make it cheery with big greetings. It not luxurious or anything but overall they are head and shoulders above the place we chose, but we had to do that because of cost. He was here for a respite stay for about 5 weeks and he actually liked a lot of things about it but it was just more than we could afford for full time. It felt like he was noticed there. It was calm, more like an elderly holiday inn. It's different kind of depressing in some ways.

They were lovely. We chose another location mostly because it was closer to my mother, my aunts sister. It seemed a little large, like someone could get lost in the mix. It was nice and clean but the location was out main reason for choosing the other place.

Sunrise of Bonita was close to where my mother used to live. It was within our budget and had immediate availability. It is not a cookie cutter senior community, does not have the typical hospital setting to it and is really more home like. Although the furnishings are not antique they spent the time to make them look that way, which really shows how much they really are trying.

Visited on FRI 14JUN. VERY FRIENDLY. Room layouts are not what we are looking for. Setup as studio unit with no kitchen or room definitions.

My mother is a resident of Ivy Park due to her progressing dementia. While I appreciate the staff for taking on the difficult and important work of caring for individuals with memory issues, I have growing concerns about the level of communication and oversight. This facility appears to be “old school” in its operations, with little to no technological support that would allow family members to monitor care or stay informed about their loved one’s well-being. My mother frequently tells me that no one has checked on her or that she hasn’t eaten all day. With a phone call or two, I can often verify that she is wrong, but it’s unsettling that there’s no reliable system in place for family members to confirm day-to-day care without directly tracking someone down. Facilities that care for vulnerable populations, especially those with memory impairments, should have systems in place to provide transparency and peace of mind to families. Regular updates, meal and wellness tracking, or at the very least, consistent communication would go a long way. I hope the administration will consider modernizing their approach and implementing tools that improve both resident care and family engagement. In the meantime, I continue to advocate for my mom the best I can.

What I like the most about Ivy Park is the activities for the memory care residents, there is always something for them. I think communication between staff caregivers could be improved on

The place was beautiful and staff was very nice. Unfortunately their hospice setup wasn’t the best. They have hospice ‘come in’ daily but not there most of day. Hospice rooms have NO furniture, bedding, towels, tv, etc. I had to bring in night stand, lamp, chairs to sit in, and tv with stand( cable is provided. The place sent her back to St Joseph’s hospital where she laid in a hallway for 2 and 1/2 days before being moved to other hospice place which had beautiful furnished large rooms with 100% hospice staff, and my sister finally got appropriate pain meds!!

As you may know, the entire facility was just acquired and by Westmont before this happened, they lost the executive director and the whole place seem to be in chaos for a period of time. I have difficulty knowing who to talk to about what over there and they really only reach out to me for paying the bills. I am disappointed in the level of proactive interaction with family And with. Creating. Processes that support our needs with platforms that can be used to track progress. I hope that with the new ownership, they will bring a new level of technological efficiency and better leadership and more consistent staffing. My dad likes it there and I'd like to keep him there.

My husband is extremely unhappy here. He will not join in any activities. I feel like I was able to take better care of him at home. He just lays in bed all day unless I am here. He doesn’t particularly like the food although it looks very appetizing.

Overall my loved one is adjusting well. Staff is friendly and welcoming.

While everyone looked to be receiving good care, and the facility looked clean and welcoming, we did not choose Ivy Park due to the administrative staff not being upfront about costs. We made it well into the process, but realized at assessment that we were misquoted on costs for such things as medication management. We were sorely disappointed at the added costs, hundreds of dollars above ($[removed]+ above quote) above quote when touring. I understand that this is a business, but to be strung along like this, when they knew the costs were already high, was not just wrong, it was unethical. Sorely disappointed. When I confronted the tour guide, her response was defensive and rude, instead of being apologetic and humble. She came across like a different person than the sweet and caring guide we had worked with for several months while making this decision. That tells me a lot. My mom was in tears today, which was heartbreaking.

I really wouldn't recommend it to others. It was close to our home, the staff was friendly and kind. But the food was so dreadful that it only lasted 3 months.

The facility is lovely and the food is excellent. There are no outside bus trips that I know of except for Wednesday lunch at various restaurants. The main problem is that the staff sometimes say things will happen and they don't happen and we get charged for things that don't happen Please be aware that this facility definitely caters to those individuals without any cognitive impairment.

I'm not sure if would recommend others . We've had problems there. They don't really take care of them like they should (memory care). We had to hire someone to take care of our mom during the night because she kept falling. The person that takes care of her told us that they don't see her every 2 hours like they should

There have been some issues... like an elevator that was out for 3-4 weeks and my mom was "trapped" in her wing on the 3rd floor which is only accessed by that one elevator. Also some confusion about what exactly we are paying for in "extra services", as it seems like they aren't doing what we are paying extra for. However my mom is very challenging to work with so it is partly my mom's fault, because they try to help her and she says no. But then maybe we shouldn't be charged? Some of the hallways aren't in tip top shape, needs new carpeting, but overall the place is kept very clean. Staff are as friendly as one would hope. Again, especially since my mom is difficult... they are patient and try their best to help her utilizing different tactics. But sometimes she asks a question to the front desk and is met with "you'll have to ask your family about that" (when it's a simple question say, about her phone... how to turn the ringer off or on....., I'd hope they would just answer her question!) The quality of care is questionable simply because it's not consistent. I also wish they could play a bigger role in helping my mom choose foods for her meals that are appropriate for a diabetic. They notice she is eating pancakes, for example but don't say anything to her... she desperately needs help In This category. The value is fine for the area. One of the lowest prices in this area. Paying for the "extra" services seems confusing and the cost of that doesn't always make sense.

We picked them because of the price at first. Care fees are too cover nail service, battery service for hearing aids, a couple of other things. We both laughed when we heard that. She's never received ANY OF THAT!!!!! I requested a pro rate or something to be done, I had to ask 3 times before it was looked into. And then when is was, no one would explain it to me.

My room for the price is far superior to the one at my previous apartment. The health aids are very nice and helpful. When I first arrived I was lost. There was no one to welcome me. At my other place I met my ambassador the afternoon I arrived. He invited me to dinner and was there the first week to show me around and to tell me about activities etc are offered. The dining experience here is awful and the food could not be worse. The servers don’t know what they are doing and they run out of food. Some servers are rude and don’t come if you want them.