LCS

The number 1 requirement I have is to be bathed everyday. Prior to moving in, we visited many times & had many formal & informal interviews. We repeatedly asked for confirmation that residents can be assisted in bathing everyday. We were told each time that yes, assisted bathing was available everyday, whenever the resident required or requested bathing. That has turned out to be false. Residents are only allowed assisted bathing 2 times per week, no matter the circumstance (illness, toileting accident, etc.). This has been a demoralizing and disappointing turn of events.

I would suggest you keep looking and not waste your money here. They don't represent what they tell you. The food is awful, cold, undercooked, and small portions. They told us that professional chefs would be on staff to cook the food, and they were actual using a service. It feels like a jail, as we aren't able to see our loved ones after 7:30 at night as the doors lock.

It seemed like the memory care unit was an afterthought. I have had friends who moved into independent living section and loved it, the outside space for those residents is great. The outside space for memory care residents on the other hand is all concrete and next to a busy, 4 lane road which is why we decided against this facility.

I have lived here over 18 months. Yes outstanding decor and food. BUT: 1. It has taken over 9 months to repair two safety issues 2. After 18 months pool down for 6 weeks Because heater broke down because of hard water leaving mineral deposits in controls 3. Building not considered secure by Balfour 4. We had to fight and fight just to get a crafts room. This Senior living facility on is on a Small 6 acre lot. 5. Management has taken a strong stance against me and will not answer my questions. They are punishing me. For The questions I ask. 6. In my opinion residents are not Balfour’s customers the investors are the customer 7. The reviews on Balfour’s web site Ann Arbor include 2 employees, 2 outside vendors 5 former employees 8. Employees outstanding but short staffed

Don't believe anything they say on intake. During this process, they did not mention any evaluation and said they said that it was not an issue. Within 24 hours they wanted to send her to the hospital and wanted a psychological evaluation and would not let her come back. They only refunded half of the deposit for only less than 48 hours of care. I would not recommend this community to anyone.

It is a very nice facility but it was just not the right fit for my mom. They were hard to get a hold of and the communication was not the best. They did have really good food and she had no complaints about that. Everything that they promoted and promised was not able to be carried through due to covid so we ended up moving her out.

When mom was in her independent apartment at Gable Pines the food service started out to be ok as months went on it diminished, the chef quit and staff ended up cooking. My mom was not satisfied. When covid came there was a dramatic change, no family member was allowed to see her and we were not informed about how our mother was doing and she was very lonely. Many days they did not even deliver meals to her room. We would not recommend Gable Pines to anyone family who is anticipating a place for their mother. Look for a nonprofit.

The food has gone to good to poor,small ,cheap,poorly prepared dinners!

A previous review has it 100 percent correct with their review. Speak with a medical technician privately on the real story with this place. They are impressive on the outside but on the inside, absolutely horrible. Totally understaffed. Expired medication, and there is a good chance that you will miss getting your medication when you are supposed to get it. Caregivers are understaffed and my relative sat soiled. If your loved one needs assistance or has a history of falls, with the lack of care due to understaffing, there is a real risk of falls. Now, I do know that management treats the employees horribly. It is no wonder why they are understaffed. No one wants to work under these conditions. Do your homework, ask lots of questions to the med staff in private. Management puts on a great show but when you speak privately, you will learn the truth. For the price you are paying, service is sub-par at best. I have nothing but positive things to say about the med technicians but they get no support from management

I would not recommend this place

At first our family believed Cypress Village Assisted Living/Memory Care and Skilled Nursing would be a perfect fit for my parents who are at different levels of care needs. The facility looks impressive but isn’t as great as you may first think. This was our experience. My mother was admitted to their Rehab Center suffering with a variety of issues, including dementia and Urinary Tract infections. After about a week they determined they didn’t want to keep her in Rehab and set to discharge her with a definitive date, with no home to go to or another skilled nursing/Rehab facility lined up. I was traveling out of the country at that time. No other family in Jacksonville. Our whole family was shocked and highly unnerved. I appealed to let her stay for a few more weeks from out of the country as we had also scheduled various tests and specialist appointments at MAYO Clinic in the ensuing weeks. I never got an adequate response other than communicating to other family that they would not extend the discharge date even a few weeks. They reported she was not making sufficient progress in therapy, thus for Medicare reasons, had to discharge her. I believe this was highly misrepresented and is contrary to the 3-4 therapy sessions I personally witnessed right before leaving for my vacation abroad. Other therapists applauded her efforts. Despite her conditions, she was still making strides. Their lack of compassion and reasonableness under the circumstances was ludicrous, unprofessional and insensitive. Thankfully we were immediately able to get her into the Mayo Hospital and then discharged by MAYO to another Rehab. She continues to now make progress under care of a variety of Mayo Specialists who are on a path to change her medications that were determined to be ineffective for several reasons. She’s made great improvement in the last 3 weeks. She’s almost standing alone, walking with a walker and her appetite and mood have improved. How shortsighted Cypress was in not giving our family a reasonable period of time to help her. Do you think a week of therapy is adequate to say Medicare requires us to discharge her since she’s not showing good improvement? How would you feel if this happened to your Mom or Dad? Personally, I wouldn’t send my loved ones to Brookdale Cypress Village. If you do, I caution that this might happen to your loved one.

Expensive and not a high rating

I'm not sold on this place. My Dad is in the skilled nursing unit. Most of the CNA's in this unit are very rude. [name removed] is one of them. When you ask them for something, they tell you they dont have time. They walk in with a scowl on their face and not pleasant to deal with. At 4 am, two CNA's come in, flip on lights without warning to change your loved one. They cut up, laugh loud, and gossip about other employees. When you complain to the supervisor [name removed], that's if you get to talk to her, you're not taken seriously and the CNA doesn't get told anything. It's all smoke and mirrors, the staff isn't any better than other places. There's more to tell, I just dont have the time to tell. Just know that when your loved one is admitted to skilled nursing, please physically check on them daily and be prepared for neglect of your loved ones and putting up with rude staff cause they dont think twice about being sassy or giving dirty looks.

Looks can be deceiving. An excellent and beautiful sales pitch, but make the effort to do your research prior to making the huge investment to join here or enroll your family members here. There are lovely members here but the business practices leave much to be desired.

went downhill when Brookdale living took over. financial department is a disaster. Many mistakes. Never an explanation or apology.

It is not equipped with diversions for residents who have auditory and visual impairments. It would behoove the The facility to invest in providing activities for these Forgotten residents. The nursing care was < adequate. One resident fell out of bed and hit her head on simulated hardwood flooring, no neuro ck ,no ice on area ,no x-ay of head.

2 years ago I would have rated a 4 overall. The new leadership with [name removed] has diminished the care and safety of senior in assisted living and memory care. She doesn’t listen and worse doesn’t care. Water in gathering room was taken away and none is offered between meals. Laundry and assistance with showers is not done. Very simple tasks. Nurse leaders don’t know residents after two months. Therefore residents are not called by their name. Caregivers are frustrated and have no support. They are very very upset with leadership. There are many high quality places nearby. Please do not place your senior family members at Harbour Village They can change this around with a significant change in leadership beginning with [name removed]. I am sad my parent was here

It was clean and new but it didn’t have a warm homey feel. The hallways were drap and lackluster and long. The community room was very crowded and small. The receptionist was sitting with her winter coat on which gave a very unwelcoming feeling. [Removed] who gave us a tour was very uninteresting, not excited about the place at all and even mentioned that she was looking for a place for a family member elsewhere not a very good endorsement! This is definitely off my list

Nice place way to expensive. Not as much as a homey feeling as the Brookdale.

We toured this community. the staff was nice and they seemed to care about what we needed for mom. The community was clean and the had a lot to offer. The menu was appealing and they offered a list of activities. We did not want a community that was big for my mom.We would recommend the care and value of this community to other families.