LCS

My mom has lived there for a few years. When first moved in the food and service was very good over the years a massive decline. Seniors look forward to the joining friends over a meal. I visit my mom and eat with her the food selection is diminished and service is awful. Recently another resident who was there under a year is moving out due to the food quality The food is a complaint daily with the residents. I have sat with them and experienced this. They are constantly running out of food and use the excuse of vendor delivery. The daily selection is very minimal. Seniors enjoy fellowship over Meals. If food is important to your loved one this is not the place. We are stuck here my mom loves her friends and at her age a move wouldn't be the best for her.

We saw fairly good reviews before moving in, but that was not our experience. My family members moved in and their apartment was not prepared for them. Since it was the weekend , they received little help. After a couple weeks of pushing for repairs, the apartment was satisfactory including working appliances. The facility struggles with retaining. staff even at the higher levels. Receptionists were a great source of communication. Costs continue to rise with petty fees for food and package delivery to the apartment. Agreement honesty is not a strong quality. My family’s moved recently after 16 months and regretted waiting. It may be a cheaper facility but not worth the stress Look on…..

The people in charge are very nice and helpful but they really need more help The head nurse is very helpful her name is Samantha but I don't think there are any A one places out there.

I felt that my parents received good care from the practitioners at Monarch Landing and the Springs. Mom and Dad were treated well and the caretakers were supportive and kind. Less enthralled with the business office. After BOTH of my parents passed within a few months of each other, I have had a running dispute around invoices appearing 5 months after the fact, stray, unexplained charges and misleading responses. In fact, I cut off the auto-debit from my parents' account since I could not get any worthwhile response from the Accounting group. So while they care about your family. The folks at the Springs and Monarch Landing care equally about your money -- and extracting it from you with little to no explanation. Not good.

moved in here August 2019, at first it was great when it was Brookdale, then it was sold 1/2020..since then quality has taken a huge dive. The food quality and selection is poor, the new “chef” needs to go.. some selections are just even worse than poor in temperature and taste. But one thing that is prevalent: EXCUSES. The cleaning services are poor, huge turnover in staff due mostly to low pay is what employees say ; do not expect a thorough cleaning. in 4 years, deep cleaning has not been done, so this service has not been fulfilled as promised.Weekly cleaning is not what you may expect. The dept managers do not like complainers, you’ll get a label so new people are afraid to say anything. windows in condos leak with rain, yet we are told no glass available to replace the older windows. Luckily ours were replaced prior to move in. Lots of Mold, asked for our pipes to be cleaned, packed with mold which had been making me sick…filters were black. lots of mold in staircases.

The Clarendale at Indian Lake is a nice place to live except for the dining room experience. We moved in July 2019. The place is kept nice and clean, and the grounds are well kept up. The only downside is that dining room management Does not really listen to the residence. Suggestions.

My family has been very pleased with the service from the nursing staff. The same can't be said for the billing department. Most months we spend trying to get ahold of the finance department due to overcharging and inaccurate bills. Be prepared to make many calls and advocate for your loved ones. Watch every line on the bills.

Our family had an in person tour with Balfour Ann Arbor and this place was other the top. However it did not offer open dining. They had set times for breakfast, lunch & dinner. I think the open dining option offered by [community name removed] is a big selling point. The Balfour had a pool & hot tub. Personally I think that is not a strong selling point. The Balfour is located 1.5 miles from "The Big House" - University of Michigan Football Stadium so lots of traffic. This place catered to highly educated, wealthy clientele. It was a lovely building but geared towards a very small community. Hence the [fee removed] entrance fee.

They need better administration and communication. Better staffing ratios and not using outside agency staffing. Oversight of care staff in the memory care units. They can improve on, compassion and professionalism of the Health and Wellness Director. In addition to, realistic staffing ratio disclosure by sales staff. Better nursing follow through with changes made to resident chart, regarding the doctors orders and prescription changes.

It has gone downhill from what it used to be, and learned level of care with assisted living, is not very good according to friends with loved ones there.

My suggestion for improvement: Provide a better food program! It's unbelievable what service and nasty food they provide. It's cold, small portions, and not enough servers.

Clarendale at Indian Lake looks like a nice place and they had a great sales pitch, but they underdelivered on what they promised. I believed everything they told me during the tour and it could not have been further from the truth. We were only here 4 nights. Before we had even unpacked the caregiver we were working with helped my loved one move and she threw her hands up and said "he is going to need 24/7 care". We were devastated because they told us they would be able to care for him.

First impression was good. They made many promises. Into the 1st week with our father there, it was apparent they put up a nice front. Nurses in memory care are helpful when it is convenient for them. They seemed short staffed, and happy placing patients in the corner sitting in front of tv with them watching soap operas. There is no memory care therapy offered to help patients use their brains. It is basically a slow death for the patients. Very disappointing.

I toured this community and it was not good. The facility wasn't clean and the carpet was dirty. The staff was very friendly, but not a good atmosphere as far as cleanliness. We decided to keep looking.

Richmond Place looks really good on the outside but on the inside it is the total opposite they are all about taking your money it seems like.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

The place is not just what it is supposed to be, the people are very nice and they do mean well but they are just not prepared for memory care

My father fell on the second night there and laid for over an hour before someone found him. Also no one reached out to my mother to let her know that my father fell and was transported to the hospital. She got there to visit him and had to ask someone where was her husband. They also did not have all of the medications for my loved one due to when he moved in and how it was set up. They did not get it until the Monday after he moved in.

They say there’s maid service with the cleaners come every other week. They don’t always mop the floors and never clean the countertops. Actually they spend more time standing outside the doors that in the apartment doing their job. When we first moved in the food was a lot better.Portions are a nice size. With some guy from Dallas came in and ran the Director off and things have been going downhill ever since. [name removed] pay $11 for a meal then have to go back to your apartment and fix something else to eat.

Horrible food, wait forever to be served. Meals take over two hours. Staff never get back to you. Do not recommend at all. Go somewhere else.