LCS

My relative was there for 2 years; I was very disappointed in the overall level of support; there was a lot of turnover and the billing and business office functions are substandard. They nickel and dime you for everything- make sure you know how to exit without hefty times- no consideration if the resident's condition changes. The assisted living was even worse.

My mom is currently here. If you are in a hurry for help it takes about 35 minutes. When the gal was asked why does it take that long she responded “that’s about right” when hospice came in to put an air mattress on the bed they threw the call light button on the night stand and never gave it to my mom . She got her neck stuck in the pillow and couldn’t call for help. I do not recommend this facility.

Building repairs needed for 1 year. Water goes off 3 times in 4 months. Poor investigation of inappropriate behavior of male staff toward female residents. Until several ladies came forward. Staff was dismissed. On their 3rd chef. However, they catered food until new Chef arrived. Most of staff make great effort. However, management is slow to support changes.

Went to see the facility on a Friday and was impressed by the people and the location. Interested in the Independent Living and possibly the Assisted Living for a family member. Then on Saturday, a nurse from The Windsor shows up without an appt. at my relative’s door to do a “health assessment”. Obviously, there are lots of commission dollars involved in this decision. Be aware. They just dropped a few notches with these sales tactics.

Toured with the Marketing Director. I found her approach was pushy and rude. Was very turned off and moved my parents to another community.

The first night my husband got there no one came to check on him.Bandages were soaked for 7 hours bed is too small for him the techs not very friendly. Now we just have to go through the trouble of getting him moved to another facility. I would do my homework before I take my loved ones to this place.

I recently helped moved our Friend's Father into the Delaney. The Location is great and his room has a pretty good view of Lake Waco. However, the Management on duty the day of the move was discourteous. Couldn't believe it. Word to Upper Management, better train the local Management team! Our Friends also said they had issues with Management on setting up the meals, they wanted to spend more money, but staff was inconsiderate of them. Your only as good as your Management, Delaney!!!

My aunt lives there, constant changing staff and management. They can't keep good people for some reason? We get used to someone and then they are gone. Heath & Nursing is understaffed possibly enough to be a violation. Nice residents with plenty to do there but I wouldn't want my family living here because of the lack of health care staff.

If you are looking for a place for your loved one, look somewhere else. They don't care about their residents. The nurses there, [Removed] were unprofessional, hateful, and rude. In Assisted Living, the only assistance you get is with bathing, getting dressed, and they will give you your medications. Other than that, if you need something else, they tell you that your loved one can't stay there and they must move. The housekeeping is terrible. They had left old food out and ants were all over the place. They were crawling on my family member. I have voice messages recorded from rude nurses. I have videos of nurses and how they spoke to my family member. I have witnesses to what I heard and saw. I am reporting and showing everything to the State Board. They also show no compassion when a family member passes away. All they want is for their belongings to be moved out within 24 hours and they want the final bill paid immediately. Also - if you try talking to any of the directors, they are always conveniently in a meeting and can't be bothered.

My mother has been a resident at Clare Oaks for several years now, and until this past year have had no problems at all. In the past year, besides items going missing (told accidently thrown out and similar stories) have been frequently harassed by [name removed] regarding threats of paying more money or kicking my mother out. Being on Medicare and Medicaid, has not stopped her demands. Having her social security directed to Clare Oaks, is not sufficient. Yet again am getting threatening letters (and there was never a polite one to start with from this...person) demanding more money which doesn't exist, be sent to them, else my mother will be set out on the street. I cannot believe any place expected to care for a loved one, to be treated like this, and as I am thousands of miles away, being given deadlines of days in which to provide funds that do not exist, my reactions are not of the most kindly thought out. Be cautious when putting your own family in their care, else may happen to you as well.

If you're looking for a nice place to live and don't need to interact with their admin folks or managers at the health center, then this is a great place, even though it's on the expensive side. If, however, you're looking for a well run facility with staff that is responsive and is resident/patient focused, you're in for disappointment. For the money you're spending, they should be MUCH better. When they make a mistake, they'll say anything to your face to get away from you, but then they don't follow up or make any effort to resolve the issue.

The assisted living and memory care units are very poorly staffed. Never enough aides or nurses to properly assist these residents. Especially the memory care, Clare Bridge. The Clare Bridge program is NOT being offered. The residents are just sitting around with aides that are sitting around discussing their day, loudly and culturally. It's really sad. The brochure and tour are not what is truly offered there. Please REALLY check it out before spending enormous amounts of money for very little care and lies about what is offered. Staff who are disorderly or show attitude. They are not given corrective action because of the color of their skin and the possibility of the persons using the term racist not to mention Brookdale can't afford to lose a warm body for staffing. Very few that are hired stay now they can't even get applicants in the door.

My mom has been living in the memory care unit at the waterway for 15 months. Her care was very good when she first moved in but about 6 months in it took a nose dive. The level of care from the paid employees as well as the director, med tech and nurse on call is poor at best. You can walk in at any time of day or night and find employees grouped together and talking amongst themselves while residents are left unattended and uncared for. I had to hire a private care giver to come every morning and bathe her and help her get dressed after repeatedly asking the director to address her needs. As her incontinence has increased, I have come to her room to find her sitting in wet clothing and her room needing to be cleaned. To find her caregiver for help in attending her is also a chore. Recently the med tech called me at 6:00pm Friday evening to tell me she needed to see a doctor and even said they had noticed the problem that morning. I am moving her out ASAP. I'm sure it is a great place to live if you are looking for independent or assisted living, but the memory care unit care is abysmal.

I kept telling the people I am a large lady before i got here and needed a handycapped tub . well i get here. I have yet to take a bath . no tub to fit. I am very dissapointed and having to pay for a bath. I reported this and got no results was told I could pay for a new tub.

As a Nurse Practitioner, I would never recommend this facility. My Mom spent 4 weeks for rehab after fracturing her femur in the Park Lane section. . The PT & OT were outstanding! The facility was clean & very nice with large private rooms & nice furniture. The downside was the nursing care. Never enough help especially at night. Sometimes it would take an hour to have someone come after ringing for the nurse. If my Mom rang for assistance to the bathroom, it may take an hour for someone to come. Several times she was placed on a bedpan for nearly an hour because the staff would tell her to ring when she was done but they took their good old time. She learned quickly not to wait too long if she needed bathroom assistance. The food was also terrible which we had heard prior to her admission but we thought if everything else was quality, we could bring lunch & dinner to her everyday since we would be visiting. The food was all prepared meals brought in from another building which they then microwaved to reheat. Mostly dry and overlooked food. You can never leave a loved one in a nursing facility without someone checking on them. Also, at my request, the Director of Nursing met with me prior to my Mom being admitted. We reviewed her insurance coverage and any co-pay or deductibles. She informed me that there were no costs to my Mom as her insurance covered 100% of all costs. Three months after discharge, she received a bill for several thousand dollars. I called the billing office & they stated that this was her deductible and would not offer a payment plan. .

Clarendale would allow my mother-in-law to have access to cookies and chips and any snack. She wants 24 hours seven days a week when she is diabetic on insulin has a Dexcom monitor. It was causing her to have severe agitation. Then they decided that they would give her as needed anxiety medicine once to two times a day every day instead of as needed so I would rate them zero. They then try to charge us a 1:1 care because she's agitated because of her diabetes she would go up to up to [Amount Removed] every day. She went to the ER twice in a three day span, which had to do with low sodium in falling and hitting her head. She's never had low sodium issues in her life. She was in perfect condition when she was admitted we just had a physical three days after she was admitted to Claredale and now she declined drastically before we moved her after moving her to Indigo for a week she is back to controlling her diabetes, no agitation or aggravation and is in good health. We also had an incident with Clarendale where we walked in and she's sitting naked with a blanket over herself in the main area with no one doing anything and all the CA were in a corner chatting. A nurse was nowhere to be found and didn't contact me until two hours later and told me that their phone was dead and they were at the other section.

While the facility itself is attractive, the quality of care in the memory care unit is concerning. Staff turnover is high, and several staff members appeared unfamiliar with their patients, citing that they were new. Personal care, including baths and showers, is infrequent, and residents often receive minimal assistance with daily activities. Residents are frequently secured in wheelchairs with seat belts to prevent wandering and falls. Although this measure may reduce fall risks for the facility, it can significantly compromise residents' health and well-being.

This a wonderful, friendly place to live. We have tempting meals every evening. Those on our corridor have a weekly dinner and a weekly women's coffee hour and I attend tri-weekly exercise classes with a certified specialist.

Lived here for many years. Knowing what I know now I would never choose this facility. Management has declined continuously since I moved in. Residents are not a priority. Rules are not enforced. Told years ago the carpet would be replaced but still waiting. Told years ago the dining rooms would be remodeled resulting in lower noise levels – still waiting. Resident costs have compounded but service has declined – thus paying more for less.

If you care about your loved one in memory care, I strongly recommend installing a camera. In my experience, the staff often told me what they thought I wanted to hear, but their actions did not match their words. For example, an aide threw away my mother’s dentures. I was not notified until three days later. Thankfully, I had a camera and was able to go back and see exactly when it happened. There were also serious communication and care issues. The after-hours nurse frequently did not answer the phone, and when I tried to access the camera late at night, it appeared that no one was monitoring things. On several occasions, aides would come in around 2:00 a.m., yell my mother’s name to wake her up, and say they were checking her, but they would leave without actually checking her. Another nurse misplaced my mother’s prescriptions, yet I was still being charged for medications. When my mother was later moved to a facility in Texas, the head nurse told them that my mother “yells,” which is simply not true. My mother never raised her voice. She was only at Rose for about three months as a temporary stay until I could move her closer to family in Texas. To make matters worse, the director of memory care even asked me if my mother really needed her dentures. Overall, this experience was extremely disappointing and concerning. Families trust memory care facilities to treat their loved ones with dignity, attentiveness, and proper communication. Unfortunately, that was not my experience here.